We ordered our decking boards online which was easy and the next day we were called with info of when to expect it to be delivered.We then realised we also needed some joists so again ordered online a... See more
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I have never dealt with your company before so did not know what to expect, having moved from another part of the country and not heard of you before. I placed an order online via an easy to use... See more
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I ordered 50 coping stones for my wall surrounding property, you had only 8 in stock with my local branch Bridgwater, Somerset, within a few days the full order was delivered, very pleased with servi... See more
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Delivery team were very helpful and skilled with the gantry. The team member i spoke to on the phone was very helpful. I would give this 5 stars however i had a terrible time ordering online, the sit... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
139 Bristol Road, TA6 4AQ, Bridgwater, Somerset, United Kingdom
- 01278 422654
4.8
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
My order was handled very well and I…
My order was handled very well and I received a call back to arrange delivery
Delivery was made on the agreed date in a well organised manor
Will be ordering from Bradfords again
March 24, 2021
A proper delivery service
Unlike some other well known DIY chains who won't deliver other than to the kerb in the road. Bradfords actually delivery your goods onto your drive. Top service
March 3, 2021
Perfect Service
I placed the order on the internet and order was delivered within 48 hours. The Bridgwater team kept me informed of the planned delivery and whole process
went very smoothly. Will use again
March 1, 2021
Good product and delivery, but one item was damaged
Purchase and delivery were fine, however one of the timbers was damaged. A replacement was sent the next day, but the timber should not have been despatched in the first place.
February 4, 2021
Reply from Bradfords - Bridgwater BBS
Dear Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star review, please do not hesitate to contact us,
Kind regards,
Charlotte
Communications excellent
Communications excellent. Arrived on the time specified. Driver very helpful in unloading material.
January 20, 2021
Poor Delivery service
I ordered a dumpy bag of sand and some blocks and a bag of cement. It told me that delivery would be after 4 days which was fine, so I ask for delivery on Friday as I would be home. On Monday my elderly mother had a call from Bradfords Bridgwater asking to bring all the order on Tuesday afternoon. This was OK as she could open the gate and have the order put under cover. Mum took the dog out at 09.00am on Tuesday and when she came back the delivery had been made, and all the order was outside and a 75 year old was expected to move it?
When she phoned Bradfords they first said the order would be made in the afternoon, then when she pointed out that had already been delivered and was outside, the man promised that a driver would come and move the order under cover. Nobody came and I had to make a special journey to move the cement and blocks into cover the next day.
When you book a delivery day they should not change it especially when they do not even come at the time agreed.
Very poor service.
November 22, 2020
Reply from Bradfords - Bridgwater BBS
Dear Mr Baker,
Thank you for taking the time to leave your review.
I am saddened to see that you have had such a negative experience with our delivery service and I apologise for the inconvenience this has caused you.
I agree that this should not have happened.
We take all feedback very seriously.
I will pass this on to the relevant departments and look into this further to see why this has happened.
If you would like to discuss this further, please do not hesitate to contact us.
Kind Regards,
Charlotte from Customer Services.
Online accounts for retail customers
The website suggested that I could open an online account with Bradfords by completing the registration form even if I did not have a trade account. However, I could not find a such a registration form. Also, it is not clear whether Bradfords has accounts for retail customers. I only wanted an online account so I would not need to input all my information if I want to order anything else in the future.
Everything else was fine and the delivery driver was helpful and courteous and careful about social distancing.
November 17, 2020
Reply from Bradfords - Bridgwater BBS
Dear Mr Williams,
I am sorry that you have had trouble setting up an account with us and that we have not made it clear whether or not we offer accounts to retail customers.
This is certainly something that we do offer.
If you would like some help in regards to setting up your account, Please email us at ecommerce@bradfords.co.uk.
Otherwise, I am pleased to see that everything else was fine for you and that you received excellent service from the delivery driver.
Kind Regards,
Charlotte from Customer Services
Great service
Great service, great customer service arranging the delivery and the driver was polite, very helpful and very prompt
November 12, 2020
Reply from Bradfords - Bridgwater BBS
Dear Susan,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you received great service from us and that the delivery was efficient.
Kind Regards,
Charlotte from Customer Services
Friendly and helpful
Easy to order online and got a phone call to tell me my order was ready. Popped over to pick it up and the staff are all friendly and helpful.
October 17, 2020
Very good service.
October 9, 2020
Well pleased
Ordered on a Weds with a 3 week lead time, got it on the Sat excellent service. Thanks
July 23, 2020
Unprompted review
Reply from Bradfords - Bridgwater BBS
Thank you Charlie, very nice of you to say so.
Easy to order
Easy to order. Prompt delivery and the driver did an awesome job in a tricky lane.
July 3, 2020
Unprompted review
Cheerful prompt delivery and on time.
June 30, 2020
Unprompted review
Super deliver very friendly driver very…
Super deliver very friendly driver very pleased as expected it to be 4 week wait came 6 days after ordering
June 29, 2020
Unprompted review
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