We ordered our decking boards online which was easy and the next day we were called with info of when to expect it to be delivered.We then realised we also needed some joists so again ordered online a... See more
Company replied
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I have never dealt with your company before so did not know what to expect, having moved from another part of the country and not heard of you before. I placed an order online via an easy to use... See more
Company replied
Communication about order and delivery was very good.Patrick the driver was brilliant. He put the load exactly where I wanted it.
I ordered 50 coping stones for my wall surrounding property, you had only 8 in stock with my local branch Bridgwater, Somerset, within a few days the full order was delivered, very pleased with servi... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
139 Bristol Road, TA6 4AQ, Bridgwater, Somerset, United Kingdom
- 01278 422654
4.7
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Bridgwater BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service and delivery
Communication about order and delivery was very good.Patrick the driver was brilliant. He put the load exactly where I wanted it.
January 30, 2026
Excellent service and great product...
I ordered fencing via the Bradfords website in Bridgwater. The process was simple and efficient. Delivery was made the following morning. The staff were friendly and professional. Communication was excellent.The product was very good quality.I would highly recommend.
November 13, 2025
Unprompted review
Reply from Bradfords - Bridgwater BBS
Hi Roy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Service at it's best.
Ordering online for click and collect was extremely straightforward. The experience just improved when we went to the store in Bridgewater to collect our goods.
The gentleman at the desk was extremely helpful, polite and professional.
Thank you 😊
November 1, 2025
Reply from Bradfords - Bridgwater BBS
Hi Trish
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The driver I had was fantastic lovely…
The driver I had was fantastic lovely man and very helpful
September 30, 2025
Reply from Bradfords - Bridgwater BBS
Hi Lydia
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a fantastic delivery service with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Terrible customer service
Bridgwater store.
Went in for paint samples, whilst serving me at the paint mixing machine the chap was more interested in another customer who he clearly knew so just left me to go and see to him. I wasn't impressed but needed these samples so I waited for him to return which he eventually did, I asked him for a price which he went to the tills to find out only to hear him ringing up this other customer and abandoning me completely! As I walked up up the till to tell him I was leaving he shouted at the other staff to help out serving where they argued amongst themselves about being on the phone/otherwise busy.
This may be a builders merchant but I still expect basic customer service and politeness of which I received neither
July 18, 2025
Unprompted review
Reply from Bradfords - Bridgwater BBS
Good Morning Megan
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the customer service you received during your recent visit to your local branch,
I apologise greatly for this and any frustration caused when you visited the branch,
This is not the level of service we wish to provided and appreciate you bringing this to our attention,
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon Megan
Further to your review your local branch has advised that they have been in contact directly with yourselves to look into your complaint further and reach a resolution.
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Good communication and arrived in the…
Good communication and arrived in the time slot provided.
June 30, 2025
Reply from Bradfords - Bridgwater BBS
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received good communication from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good communication and a good product
Good communication and a good product - would recommend.
June 29, 2025
Reply from Bradfords - Bridgwater BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
5 Star
As usual there are no negatives getting my slabs and sand etc from Bradfords. Service and price excellent.
May 27, 2025
Reply from Bradfords - Bridgwater BBS
Hi Graham
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great experience
Easy to use website. Called about my delivery. Delivery was easy and the driver was really friendly.
April 28, 2025
Reply from Bradfords - Bridgwater BBS
Good Afternoon Mrs Crabb
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order to be an easy process on the website,
Thank you for your feedback regarding the friendly delivery service provided with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Hi Emma
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good response from the depot and…
Good response from the depot and helpful driver. Very quick delivery and great service
February 2, 2025
Reply from Bradfords - Bridgwater BBS
Hi Sam
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Bridgwater BBS
Good Morning Mr Bub
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service from start to finish with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
The driver was very professional and friendly!
The driver was very professional, friendly and polite! Excellent service!
October 31, 2024
Reply from Bradfords - Bridgwater BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a friendly and polite service from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great product at a reasonable price
Great product at a reasonable price , delivery, exceptional friendly driver and put it right where I wanted it…. Excellent
October 30, 2024
Reply from Bradfords - Bridgwater BBS
Good Afternoon Andy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the friendly and helpful delivery service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Competitively priced & delivered with a smile
Competitively priced and as always delivered with a smile by Pat
October 29, 2024
Reply from Bradfords - Bridgwater BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Hi Jeremy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
speedy service helpful staff…
speedy service helpful staff notification of delivery time didnt appear until after the delivery was made but didnt really cause me any problems
September 26, 2024
Reply from Bradfords - Bridgwater BBS
Good Afternoon Mrs Jones
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Bridgwater BBS
Good Afternoon Anne-Marie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a efficient delivery service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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