What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
What happened to communication? You are supposed to notify me when the items are ready for collection. I made my order on Sunday17th at 16.36. I heard nothing from the branch at all on Monday and had... See more
Company replied
I made an order online in the evening and the website confirmed that my order was in stock at my local depot. By about 7.30 am the next morning I had a call saying my order had been prepared and was... See more
Company replied
First class (again!) Very prompt delivery and exceptionally polite and helpful driver, who helped unload the heavy gear and get it all under cover - service above and beyond!
Company replied
Ordered some timber for click and collect. The branch phoned the next morning and said a van was going nearby and offered to drop off my order for free. Fantastic service and much appreciated.
Company replied
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Written by the company

Sea Road, DT6 3DW, Bridport, Dorset, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have been very helpful during lockdown. Bymead is a Nursing Home and we decided to start a few garden projects to distract the residents. Bradfords delivered all items we required in a timely helpful fashion.
Got directed to a waiting place, but they seemed to forget I was there, so ended up waiting longer than expected. However, usual, everyone is friendly and I soon got over it. Everyone always seems to want to help.
The online ordering went well. However the service from our local Bridport Bradfords branch is excellent. They are always helpful both on the telephone and on delivery.
Being a new customer I wasn’t sure what to expect especially with the current restrictions due to lock down. However I ordered a reasonable quantity of materials on the Wednesday and they were delivered first thing Friday morning. The delivery guy was great - he took care when unloading the materials and stacked them exactly where we wanted them. Overall I was very happy with the service.
Did not arrive when promised. Rectified quickly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.