Did an order online,got a call next day to confirm order and delivery day and am/pm preference. Contact on the day via text confirming details and approximate time. Driver, Jordan,was great, moved... See more
Company replied
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See what reviewers are saying
It was supposed to be a curbside delivery and they were going to contact me to arrange a convenient time. No contact so there was only my disabled wife at home. The driver carried a very heavy deliver... See more
Company replied
First time I’ve used Bradfords and must say I was rather impressed . Ordered on website , that was easy to do. Got text and email confirming order. Then got a phone call later that day to arrange deli... See more
Company replied
Simple and easy to find what you want. Straight forward payment process, clearly identifying delivery cost. Delivery quick and very helpful on the day. Great service.
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Silverton Road, EX2 8ND, Exeter, Devon, United Kingdom
- 01392 829080
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Exeter BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Exeter BBS
Hi Jon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
From buying to delivery every person…
From buying to delivery every person was extremely helpful
April 16, 2024
Reply from Bradfords - Exeter BBS
Good Afternoon Pete
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and have received a extremely helpful service,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
delivery not as it should be
was told when telephoned would be delivery between 11 am to 1pm then received an e-mail saying it was to be delivered between 1pm & 5pm
waited at home all day an e-mail giving an estimated time of arrival would be helpful either morning or afternoon delivery
April 17, 2024
Reply from Bradfords - Exeter BBS
Good Morning Bridget
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to poor communication and delay to your delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Good prices and good stock levels.
April 9, 2024
Reply from Bradfords - Exeter BBS
Good Afternoon Duncan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Exeter BBS
Hi Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent Service
Quality timber at competitive prices,Fast and reliable delivery by friendly and helpful driver, excellent service.
April 9, 2024
Reply from Bradfords - Exeter BBS
Hi Shaun
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick,straightforward
Quick,straightforward, good communication from the driver and exactly what I required.
March 31, 2024
Reply from Bradfords - Exeter BBS
Hi Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service
Excellent service. The delivery driver was extremely helpful and respected my property.
March 6, 2024
Reply from Bradfords - Exeter BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great driver made delivery easy.
March 8, 2024
Reply from Bradfords - Exeter BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
I was phoned prior to the order being…
I was phoned prior to the order being dropped off to check the address and the driver then left the order where I asked him to.
March 1, 2024
Reply from Bradfords - Exeter BBS
Good Morning Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you where happy with the delivery service provided from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Exeter BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Straightforward
Straightforward, easy to use website, good availability, helpful friendly staff in store (when collecting)
February 16, 2024
Reply from Bradfords - Exeter BBS
Good Morning Angela
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using the website to be an easy process to place your order,
Thank you for your feedback regarding the helpful and friendly service received in the store,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Could add to the delivery.
January 30, 2024
Reply from Bradfords - Exeter BBS
Good Morning Lisa
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Until Lisa Bowen left the Exeter…
Until Lisa Bowen left the Exeter branch, we had only great things to say about the service we received. We used Bradfords for entire build and Lisa was exceptional at advising us, sourcing materials and ensuring that the materials turned up when she said they would.
Is was only when Lisa left that we realised just how amazing she had been in managing our project, we didn't receive the same level of service, orders were almost always late, wrong products sent and quite honestly it became really stressful.
We have another build that we are starting to plan for, we would have used Bradfords in a heartbeat before Lisa left but now I understand the value of a great account manager, I will need to think carefully.
If you have an opportunity to get her back in the business....Take it!
November 1, 2023
Unprompted review
Reply from Bradfords - Exeter BBS
Good Afternoon Kerry
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us on your most recent orders,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Kerry
Further to your review I can confirm that this has been passed onto the Branch Manager and if you would like to discuss this further please do not hesitate to contact customer.services@bradfords.co.uk,
Kind Regards,
Katie
Excellent product
Very helpful and knowledgeable staff. Excellent product enabling me to finish my project
December 10, 2023
Reply from Bradfords - Exeter BBS
Hi Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Roof tiles
The chap on the front desk was fine, he gave me my receipt and told me to see a man in the yard. There was only one person working, he told me the items I wanted were 'in that corner or over there...'. After 15 minutes of searching, I found what I was after, carried them to the car myself and left. I am 70 years old but managed, someone not as fit as I...?
November 27, 2023
Reply from Bradfords - Exeter BBS
Good Morning Mr Brady
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us with your order for collection in the branch,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good service (communication and price)
Good service (communication and price)
Thank you all involved and top marks for delivery driver.
Lee & Michelle
November 26, 2023
Reply from Bradfords - Exeter BBS
Good Afternoon Lee
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a good service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver was extremely helpful
October 25, 2023
Reply from Bradfords - Exeter BBS
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Well informed about delivery and the…
Well informed about delivery and the man who delivered was pleasant and efficient.
November 2, 2023
Reply from Bradfords - Exeter BBS
Hi Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear our drivers going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
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