online system seems to work very well, I deal with the Ledbury branch & all the staff I have delt with so far are brilliant, so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order online. Easy parking. Staff friendly and helpful. Item was too long for car, but the branch lent me a tape measure and saw, so I could cut the baton to size.
Company replied
Could have been an issue with cookie settings but had to exchange multiple message to resolve a block in the process when purchasing through my iPhone. Also, probably a bad batch of panels but larch l... See more
Company replied
I have had several recent deliveries of bulk bag materials. The branch calls and texts to let me know when the delivery is due and it arrives in the time window. The driver Eamonn puts the bags exactl... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hereford Road, HR8 2PR, Ledbury, Herefordshire, United Kingdom
- 01531 631633
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Ledbury BBS
Hi Joe,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Ledbury BBS
Hi James,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service
February 13, 2022
Reply from Bradfords - Ledbury BBS
Hi Simon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Ledbury BBS
Hi Baz,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Ledbury.
We hope to see you again soon.
Kind Regards,
Charlotte
Great service with a smile
Great service. Needed some bulk bags of type 1 to finish a Drive base. Phoned after lunch and they delivered it that afternoon with a smile. All ways helpful and good humoured.
January 15, 2022
Reply from Bradfords - Ledbury BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Ledbury BBS
Hi Nigel,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Ledbury BBS
Hi Christopher,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Always delivers and friendly staff
November 26, 2021
Reply from Bradfords - Ledbury BBS
Hi Stephen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a 5 star experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Excellent service at a very competitive…
Excellent service at a very competitive price, I am now a fan, and will visit again
October 16, 2021
Reply from Bradfords - Ledbury BBS
Hi Mr Cheshire,
Thank you for taking the time to leave a review!
I am pleased to see that you have had a positive experience with us due to the service you received and our pricing.
We hope to see you again soon.
Kind Regards,
Charlotte
Bradfords deserve better than Trustpilot
Service on this order was great, but Trust Pilot gets one star for its complete lack of functionality
August 30, 2021
Very helpful staff
Staff in the shop very helpful, and so was the delivery driver.
Good selection of building material although I have found some things quite expensive
Delivered as promised on the day
June 14, 2021
delivered when they said they would…
delivered when they said they would ,fast reliable and friendly service .all in all pleasure doing business with.
May 18, 2021
My online order was ready to…
My online order was ready to collect,staff delivered it into car cleanly.
May 15, 2021
Absolutely shocking customer service
Absolutely shocking customer service, phoned to find out where my delivery was after a week and was told to wait another 2 weeks, had the phone hung up on me by some teenage customer service boy,,never use this company again
May 8, 2021
Patio supplies
I was a bit nervous about going in but everyone was friendly and helpful and the delivery person did his best to accommodate our needs.
Very pleased
April 23, 2021
No nonsense
No nonsense, Ordered easily on line, delivered as they said they would. Only very slight criticism was there was no E mail confirmation of the order or when they were going to deliver. But actually it didn't matter because it got delivered..... however I think we get so used to having incessant e mails these days, that when we don't get them we think that there is something wrong. There wasn't at all. Good quality product, great value, will definitely be using Bradfords again
April 16, 2021
Good service
April 9, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.