I have had several recent deliveries of bulk bag materials. The branch calls and texts to let me know when the delivery is due and it arrives in the time window. The driver Eamonn puts the bags exactl... See more
Company replied
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See what reviewers are saying
Easy to order on the website, email confirmation by a human(!) was rapid and succinct. Delivery arrangements were confirmed prior to and on the day by email and telephone. Nice people to speak to. De... See more
Company replied
1st class company rang to give delivery date what a change to speak to a very polite and cheerful man driver rang 1/2 hour before delivery top driver we just moved to area what a difference to some co... See more
Company replied
Very welcoming and informative Went there to pick up a number of items, also owing to a change of plan an online order I made for delivery had to be cancelled and this was done very efficiently.... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hereford Road, HR8 2PR, Ledbury, Herefordshire, United Kingdom
- 01531 631633
4.7
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Ledbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The price was good
The price was good, the service from staff and the delivery driver was so helpful and put our order we needed it.
May 27, 2025
Reply from Bradfords - Ledbury BBS
Hi Anne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ledbury BBS
Good Afternoon Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords offers competitive pricing
Bradfords offers competitive pricing, helpful staff, and a great range of stock. Delivery communication was clear and efficient, and the drivers were polite and accommodating. While the items arrived slightly later than expected and there were minor quality issues, it didn’t affect my project. Overall, a reliable and professional service.
March 11, 2025
Unprompted review
Reply from Bradfords - Ledbury BBS
Good Morning Narasi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Easy ordering
Easy ordering
Delivery date confirmed by phone call from local branch
Would be good to have an approx delivery time though
March 28, 2025
Reply from Bradfords - Ledbury BBS
Good Afternoon Mervynm
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to navigate and order materials on…
Easy to navigate and order materials on website
Promot updates regarding delivery date
Orders arrived as promised
Friendly helpful thoroughly professional driver
Pleasure to do business with Ledbury branch members
February 27, 2025
Reply from Bradfords - Ledbury BBS
Hi Roger
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good customer service
Good website, easy to find what you need. Reasonable prices with free delivery. I had a phone call to confirm the order and delivery date straight after ordering on the website. Very good customer service.
November 28, 2024
Reply from Bradfords - Ledbury BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords has competitive pricing and a…
Bradfords has competitive pricing and a helpful staff, which is appreciated. However, my recent experience fell short of expectations. While the delivery drivers are polite and helpful, I encountered delays with the delivery and some quality issues with the items. It's generally a good service, but these issues prevent me from giving a higher rating.
November 17, 2024
Unprompted review
Reply from Bradfords - Ledbury BBS
Good Morning Jon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delays and product quality
I apologise greatly for these issues and for any inconvenience this may have caused you.
We would like to look into this further for you. Please contact us at customerservice@bradfords.co.uk
Kind Regards,
Sam
Great service
Great service contacted me regarding delivery the day before also the driver respected the property and followed instructions that were given to office very please will be useing again
November 30, 2024
Reply from Bradfords - Ledbury BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Drivers are fantastic
Drivers are fantastic, dropped off over my fence with precision. Excellent service
October 28, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Rory
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and you where happy with the delivery service received with your order.
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Would have been full marks but the…
Would have been full marks but the items arrived a day later than communicated. Also there were some small quality issues with the items received, luckily nothing that impacted on the project.
September 26, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Conrad
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Perfect service as usual..
Perfect service as usual..
Great range of stock.
Competitive pricing.
Helpful staff..
Thanks again for another seamless order.
September 5, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Jay
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and helpful experience with us with all your orders placed with the ledbury branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The online experience was very easy
The online experience was very easy. The purchase was easy and the delivery was efficient and friendly
August 21, 2024
Reply from Bradfords - Ledbury BBS
Hi Pete
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent customer service
Excellent customer service. The lady on the desk was very helpful and found the best choices for the items I required.
August 14, 2024
Reply from Bradfords - Ledbury BBS
Hi Norman
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
1st class service both on-line and from…1st class sevice
1st class service both on-line and from the staff at the Ledbury branch
August 20, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Roger
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your email and feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ledbury BBS
Good Afternoon Daniel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with all your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ledbury BBS
Hi Mr Jones
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick service and very helpful staff!
The product was delivered really quickly. The driver was so helpful and was able to deposit it an a tricky location (saving us a whole day's work transporting it).
July 8, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Grace
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Didn't even realised they missed the delivery
Arranged delivery for a Tuesday. Had a carpenter booked in for the Wednesday who needed the materials in the delivery. Delivery never showed up and no contact made from them to say it wouldn't be delivered. Had to ring first thing the following day to ask where my delivery was. They didn't even realise it had been missed. Now I'm out a days wages having to wait in again for the delivery that never came and also a days wages for the chippy who couldn't do anything as he had no materials.
June 14, 2024
Fantastic service all round.
Easy to order, phone call to confirm and arrange delivery. Polite and helpful. Delivery driver was lovely and unloaded it where I needed it. Will definitely recommend to others.
June 17, 2024
Reply from Bradfords - Ledbury BBS
Hi Hannah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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