online system seems to work very well, I deal with the Ledbury branch & all the staff I have delt with so far are brilliant, so helpful.
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See what reviewers are saying
Easy to order online. Easy parking. Staff friendly and helpful. Item was too long for car, but the branch lent me a tape measure and saw, so I could cut the baton to size.
Company replied
Could have been an issue with cookie settings but had to exchange multiple message to resolve a block in the process when purchasing through my iPhone. Also, probably a bad batch of panels but larch l... See more
Company replied
I have had several recent deliveries of bulk bag materials. The branch calls and texts to let me know when the delivery is due and it arrives in the time window. The driver Eamonn puts the bags exactl... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hereford Road, HR8 2PR, Ledbury, Herefordshire, United Kingdom
- 01531 631633
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Ledbury BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the click and collect service provided in store this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Overall a really good experience
Overall a really good experience. The product was well priced and the delivery was free. It arrived quickly and the driver couldn’t have been more helpful to deliver it to exactly where we wanted it.
The only slight downside was the communication on the timing of the delivery. I didn’t get a time window until 7:04 on the day and that was for 3 hours from 7 - 10. Not a huge issue though.
February 27, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ledbury BBS
Good Afternoon Mick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Fast efficient delivery
Fast efficient delivery, great prices and no fuss. Thank you Bradfords!
February 15, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Andy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a fast and efficient delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Problem free.
February 2, 2024
Reply from Bradfords - Ledbury BBS
Good Morning Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
very good service delivered on time…
very good service delivered on time very polite deliver man
January 15, 2024
Reply from Bradfords - Ledbury BBS
Good Morning Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Help loading goods
January 2, 2024
Reply from Bradfords - Ledbury BBS
Good Morning Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great advice from the Ledbury store
Great advice from the Ledbury store, ease of ordering on-line and good communication about the progress of the delivery - couldn't ask for more!
November 25, 2023
Reply from Bradfords - Ledbury BBS
Hi Bert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We appreciate the kind words and hope to see you again soon.
Kind Regards,
Sam
great quick and efficient service
November 26, 2023
Reply from Bradfords - Ledbury BBS
Hi Bron
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Quick and easy to order online and the delivery
Quick and easy to order online and delivery was good within 2 days
November 6, 2023
Reply from Bradfords - Ledbury BBS
Hi Laura
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Could have been an issue with cookie…
Could have been an issue with cookie settings but had to exchange multiple message to resolve a block in the process when purchasing through my iPhone. Also, probably a bad batch of panels but larch lap was paper thin in parts, so much so that sunlight sends patches translucent and can see shadows of neighbours plants! Putting it down to a one off as never had similar problems before.
October 27, 2023
Reply from Bradfords - Ledbury BBS
Good Morning Mr Farnell
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the issues on the website and the product quality.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Eammon
Eammon, delivery skills were fantastic. Plonked the sub-base in the most convenient spot which made the job far easier. Would be my go to place even over price because the service is excellent.
October 13, 2023
Reply from Bradfords - Ledbury BBS
Hi Lotty
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear the drivers are out there going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ledbury BBS
Good Morning Mr Willmott
Thank you for taking the time to leave us a review.
I am happy to hear that your delivery arrived on time and that you have received a friendly and helpful service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Quick delivery
Quick delivery - all items left in safe place.
Some items not in the best condition or the brand ordered, but fortunately still useable.
September 27, 2023
Excellent Service
Ordered online. Staff waiting with paperwork literally in hand when I arrived. Great service.
September 21, 2023
Reply from Bradfords - Ledbury BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear that our branches are so responsive and quick.
We hope to see you again soon.
Kind Regards,
Sam
Excellent service again..
Excellent service again... Quality products at an extremely reasonable price...
August 14, 2023
Reply from Bradfords - Ledbury BBS
Hi Mark,
Thank you for taking the time to leave us a review.
I am pleased to see hear your are happy with the service that was provided,
We hope to see you again soon.
Kind Regards,
Joe.
Great time and efficient
August 23, 2023
Reply from Bradfords - Ledbury BBS
Hi Nigel,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
you delivered when you said you would
you delivered when you said you would. I was out, the delivery man offloaded without any help. excellent service
August 15, 2023
Reply from Bradfords - Ledbury BBS
Good Afternoon Brendan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Your feedback has been passed onto all involved,
Kind Regards,
Katie
Fantastic product at a great price…
Fantastic product at a great price delivered quickly and Eamon
the delivery driver put the items exactly where I wanted them even though it was tricky
July 16, 2023
Reply from Bradfords - Ledbury BBS
Good Afternoon Mr Shields
Thank you for taking the time to leave us a review.
I am pleased to hear that you have received a quick delivery service with your order and are happy with the product received,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Very welcoming and informative
Very welcoming and informative
Went there to pick up a number of items, also owing to a change of plan an online order I made for delivery had to be cancelled and this was done very efficiently.
Would certainly use again for my building needs
June 30, 2023
Reply from Bradfords - Ledbury BBS
Good morning,
Thank you for taking the time to leave us a review.
We are glad you were made to feel welcome and we were able to smoothly accommodate the changes,
We hope to see you again soon.
Kind Regards,
Joe.
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