online system seems to work very well, I deal with the Ledbury branch & all the staff I have delt with so far are brilliant, so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to order online. Easy parking. Staff friendly and helpful. Item was too long for car, but the branch lent me a tape measure and saw, so I could cut the baton to size.
Company replied
Could have been an issue with cookie settings but had to exchange multiple message to resolve a block in the process when purchasing through my iPhone. Also, probably a bad batch of panels but larch l... See more
Company replied
I have had several recent deliveries of bulk bag materials. The branch calls and texts to let me know when the delivery is due and it arrives in the time window. The driver Eamonn puts the bags exactl... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hereford Road, HR8 2PR, Ledbury, Herefordshire, United Kingdom
- 01531 631633
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Ledbury BBS
Hi Mr Jones
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick service and very helpful staff!
The product was delivered really quickly. The driver was so helpful and was able to deposit it an a tricky location (saving us a whole day's work transporting it).
July 8, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Grace
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Didn't even realised they missed the delivery
Arranged delivery for a Tuesday. Had a carpenter booked in for the Wednesday who needed the materials in the delivery. Delivery never showed up and no contact made from them to say it wouldn't be delivered. Had to ring first thing the following day to ask where my delivery was. They didn't even realise it had been missed. Now I'm out a days wages having to wait in again for the delivery that never came and also a days wages for the chippy who couldn't do anything as he had no materials.
June 14, 2024
Fantastic service all round.
Easy to order, phone call to confirm and arrange delivery. Polite and helpful. Delivery driver was lovely and unloaded it where I needed it. Will definitely recommend to others.
June 17, 2024
Reply from Bradfords - Ledbury BBS
Hi Hannah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ledbury BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great service
Excellent service. Easy to order online, delivery on time, good product. Thanks.grea
June 14, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved excellent service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Really friendly efficient service
Really friendly efficient service.
The guy even offered to carry the order to my car.
Seriously impressed
June 10, 2024
Reply from Bradfords - Ledbury BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a friendly and helpful service with your order for collection,
Thank you for your feedback
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ledbury BBS
Hi Anne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great team from Guys at the depot to…
Great team from Guys at the depot to the delivery driver. Very helpful.
May 30, 2024
Reply from Bradfords - Ledbury BBS
Hi Pamela
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The staff are very helpful and when I…
The staff are very helpful and when I needed help with adding something to my delivery they were very accommodating.
May 20, 2024
Reply from Bradfords - Ledbury BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The friendly driver!
May 21, 2024
Reply from Bradfords - Ledbury BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ledbury Bradfords team are great!
The team at Bradfords in Ledbury are always helpful and this order was no exception - I was kept informed about delivery times and my items were delivered promptly and carefully
May 10, 2024
Reply from Bradfords - Ledbury BBS
Good Morning Linzy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ledbury branch for all your orders and have recieve a helpful and informative service from start to finish.
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
1st class company rang to give delivery…
1st class company rang to give delivery date what a change to speak to a very polite and cheerful man driver rang 1/2 hour before delivery top driver we just moved to area what a difference to some company's over. the years
May 15, 2024
Reply from Bradfords - Ledbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ledbury BBS
Good Afternoon Mrs Cole
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Quick delivery
Quick delivery. There were a couple of items missing, the driver came back with them about an hour later so no issues
April 9, 2024
Reply from Bradfords - Ledbury BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us despite the missing items! Great to hear it was rectified swiftly.
We hope to see you again soon.
Kind Regards,
Sam
Easy to use website ,branch contacted…
Easy to use website ,branch contacted me very quickly and politely and arranged a swift delivery.
April 18, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website to be an easy process,
Thank you for your feedback regarding the delivery service you have received this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
I could not ask for a better service…
I could not ask for a better service from the best building supplier in this area, Thank you to the Bradford team.
Barry Lewis
April 10, 2024
Reply from Bradfords - Ledbury BBS
Hi Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and thank you for the kind words.
We hope to see you again soon.
Kind Regards,
Sam
Perfect delivery
I have had several recent deliveries of bulk bag materials. The branch calls and texts to let me know when the delivery is due and it arrives in the time window. The driver Eamonn puts the bags exactly where I need them with no fuss or bother - thank you!
March 18, 2024
Reply from Bradfords - Ledbury BBS
Hi Doc
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service as usual
Great service as usual. Items put exactly where I wanted with no trouble.
March 14, 2024
Reply from Bradfords - Ledbury BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All materials ready for delivery within…
All materials ready for delivery within 48 hours. Text message with delivery time and date.
Knowledgeable, pleasant and skilful driver placed goods exactly where required.
February 28, 2024
Reply from Bradfords - Ledbury BBS
Good Afternoon Dai Neal
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the knowledgeable service recieved from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.