fast delivery, driver polite and helpful, all goods as described, thank you.
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Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would... See more
Company replied
My delivery address is difficult to access which means goods have to be carried a fair distance. Your driver, Nick, was friendly and unfazed by the task in hand. The goods I had to be returned proved... See more
Company replied
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Poniou Way, TR20 8HX, Penzance, Cornwall, United Kingdom
- 01736 365176
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very pleased with the communication…
Very pleased with the communication from Bradley’s and speed of service.
March 4, 2023
Reply from Bradfords - Penzance BBS
Good Afternoon Malcolm
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penzance Branch and where happy with the service provided from start to finish with your order,
This will be passed onto all involved with your order
We hope to see you again soon.
Kind Regards,
Katie
Pleasant professional staff who are…
Pleasant professional staff who are very knowledgeable, product was delivered promptly and by a polite delivery person.
February 20, 2023
Reply from Bradfords - Penzance BBS
Good Evening Steve
Thank you for taking the time to leave us a review.
I am happy to hear that our Penzance branch provided a pleasant and professional service with your order and that you received a prompt delivery by the branch,
Thank you for your kind words and feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
All was according to plan
All was according to plan. Friendly driver, delivered exactly where I wanted the goods.
February 6, 2023
Reply from Bradfords - Penzance BBS
Hi Ian,
Thank you for taking the time to leave us a review.
I am glad everything went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Very helpful staff
January 18, 2023
Reply from Bradfords - Penzance BBS
Good Afternoon Doreen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found the staff at the Penzance Branch to be very helpful,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penzance BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Delivered on time and with out fuss
December 1, 2022
Reply from Bradfords - Penzance BBS
Good Afternoon Mr Nippard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received your order on time, your feedback will be passed on to all involved with your in our Penzance branch.
We hope to see you again soon.
Kind Regards,
Katie
Ideal 2 hour delivery slot and on time
November 29, 2022
Reply from Bradfords - Penzance BBS
Good Morning Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that your order arrived on time,
Thank you for your feedback this will be passed on to our Penzance branch.
We hope to see you again soon.
Kind Regards,
Katie
All the staff were so helpful
All the staff were so helpful. The guy who helped us with our sheet of plywood that day, went out of his way to help us get it in our car. Massive thanks to him.
October 18, 2022
Reply from Bradfords - Penzance BBS
Good Evening
Thank you for taking the time to leave us a review.
I am happy to hear that you received a very helpful services from our Penzance branch,
This will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reliable service
Honest price, good reliable service = did what they said ! Thank you Penzance team, we will be back.
October 20, 2022
Reply from Bradfords - Penzance BBS
Good Afternoon Nicholas
Thank you for taking the time to leave us a review.
I am happy to hear that you received a good and reliable service from our Penzance branch this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Great service
September 13, 2022
Reply from Bradfords - Penzance BBS
Good Evening
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great service from our Penzance Branch, this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Fantastic service
Fantastic service from the guys at Penzance as usual.
Ordered nine sheets of Ply online, had a phone call from the branch the next morning confirming my order and to arrange delivery for the next day.
Came home in a massive down pour to find my Ply on the driveway all wrapped up in plastic and bone dry 😊
Big thank you to all of the team 👍
September 8, 2022
Reply from Bradfords - Penzance BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Great sevice.
Ordered on line. Staff provided great assistance and reception was clean & tidy.
August 14, 2022
Reply from Bradfords - Penzance BBS
Hi Dave,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very happy with Bradfords
Very happy with Bradfords in all respects. First time I've needed home delivery and it was fine.
August 10, 2022
Reply from Bradfords - Penzance BBS
Hi Ed,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Ordered online
Ordered online, went to collect unfortunately (due to stock control issues?) The paint wasn't there. However, the PZ store managed to get it from elsewhere and I still got it by the end of the day, which was great.
July 26, 2022
Reply from Bradfords - Penzance BBS
Good Evening Rebecca
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Left a message to say you didn’t have…
Left a message to say you didn’t have what i ordered. Called and told would ring me straight back - didn’t call back, so I called couple of days later and told couldn’t help me. Asked to cancel order and return my money. Waiting for it to be returned to my paypal
July 24, 2022
Reply from Bradfords - Penzance BBS
Good Morning Sam
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your order
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, and get this resolved for you.
Kind Regards,
Joe.
Reply from Bradfords - Penzance BBS
Hi Gareth,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Nothing is too much trouble
Even though we only had a small order to collect, we were treated like royalty on the day, Depot is clean, staff are knowledgeable, and service is quick,
July 6, 2022
Excellent service
Good communication regarding delivery time, polite,helpful driver. All in all a superb service, one which when needed I will definitely use again
July 6, 2022
Reply from Bradfords - Penzance BBS
Hi Phillip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Helpful staff.
I was collecting a heavy duty manhole cover and a 25Kg bag of cement. The assistant offered to carry both to my car.
May 31, 2022
Reply from Bradfords - Penzance BBS
Good morning Mr/s Yates,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Reply from Bradfords - Penzance BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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