fast delivery, driver polite and helpful, all goods as described, thank you.
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See what reviewers are saying
Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would... See more
Company replied
My delivery address is difficult to access which means goods have to be carried a fair distance. Your driver, Nick, was friendly and unfazed by the task in hand. The goods I had to be returned proved... See more
Company replied
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Poniou Way, TR20 8HX, Penzance, Cornwall, United Kingdom
- 01736 365176
4.9
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Penzance BBS
Hi William
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penzance BBS
Good morning,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Penzance BBS
Hi John,
Thank you for taking the time to leave us a review.
I am pleased to hear you received nice swift service,
We hope to see you again soon.
Kind Regards,
Joe.
Would definitely recommend
Rapid delivery, great value for money, delivery guy really helpful.
August 6, 2023
Reply from Bradfords - Penzance BBS
Hi Dan
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with our Penzance branch,
Thank you for your feedback this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Friendly helpful staff.
July 27, 2023
Reply from Bradfords - Penzance BBS
Hi Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Good Afternoon Mr Murphy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
The delivery driver was one of the…
The delivery driver was one of the nicest politest and helpful people I have ever met, it’s people like him that make sure you go back for more, thank-you and well done
July 27, 2023
Reply from Bradfords - Penzance BBS
Good Afternoon Mr Hall
Thank you for taking the time to leave us a review.
I am happy to hear that you have recevied a helpful and friendly delivery service with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer experience quick and…
Excellent customer experience quick and easy
Well done team Penzance
July 23, 2023
Reply from Bradfords - Penzance BBS
Hi Trevor,
Thank you for taking the time to leave us a review.
I am sure our Penzance branch will be very happy when they see this review,
We hope to see you again soon.
Kind Regards,
Joe.
Helpful
Quick, helpful, heavy materials delivered to the best possible place, friendly delivery.
July 8, 2023
Reply from Bradfords - Penzance BBS
Good Afternoon Melanie
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a quick and helpful service with your order from start to finish,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penzance BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am sure the staff at our branch will be pleased to see the review,
We hope to see you again soon.
Kind Regards,
Joe.
Brilliant service
Brilliant service, I cannot fault the quality of the items I purchased or the speed of the delivery. The delivery man was very helpful & pleasant.
All in all a great company who I recommend & will be using again in the future. Thank you everyone involved in my order.
May 20, 2023
Reply from Bradfords - Penzance BBS
Hi Angela
Thank you for taking the time to leave us such a great review.
I am sure staff at your local branch will be happy with this one,
We hope to see you again soon.
Kind Regards,
Joe.
Ordered 3 bags of Cotswold stone from…
Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would be delivered on the Thursday. True to form, arrived Thursday and driver top bloke, who dropped them where I wanted them.
May 10, 2023
Reply from Bradfords - Penzance BBS
Good Morning Kerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penzance branch from start to finish with your order,
Thank you for your feedback regarding the delivery service provided this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Very helpful on the phone and able to…
Very helpful on the phone and able to deliver on my day of choice. Also great prices ….. what’s not to like!
April 20, 2023
Reply from Bradfords - Penzance BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am happy to hear that you received a helpful service from our Penzance branch over the phone and that they where able to accommodate your delivery date requested.
We hope to see you again soon.
Kind Regards,
Katie
Speedy delivery
Speedy delivery, friendly customer service on phone, pro active delivery service given delivery slot, left items out of site. Items all good quality.
April 20, 2023
Reply from Bradfords - Penzance BBS
Good Evening Harrison
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a speedy service with your order and where happy with the customer service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Staff very friendly and helpful
April 26, 2023
Reply from Bradfords - Penzance BBS
Good Evening Mrs D O
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and friendly service from our Penzance branch with your order,
This has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Friendly and helpful staff at Penzance branch
Good website for online orders.
Good range of stock.
Friendly and helpful staff at Penzance branch.
Competitive pricing.
April 16, 2023
Reply from Bradfords - Penzance BBS
Hi Gary,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Delivered as required.
April 1, 2023
Reply from Bradfords - Penzance BBS
Hi Julian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Joe.
Got everything was looking for and…
Got everything was looking for and staff veryhelpful, good to see great range of new products and new lines in store
March 16, 2023
Reply from Bradfords - Penzance BBS
Hi Roy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Very helpful
Very helpful, especially at the reception desk.
Ordered and paid online.
Easy to pick up and collect
March 14, 2023
Reply from Bradfords - Penzance BBS
Hi Sonia,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Pleased in the end, but ...
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'd also expect that of Bradfords. In the end, the branch delivered my item same day and collected the incorrect package.
February 26, 2023
Reply from Bradfords - Penzance BBS
Hello,
I'm sorry to hear that there was a mix up to begin with however I'm please that we were able to rectify it to your standards.
We hope to see you again soon.
Kind regards
Megan
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