Nice and easy to order, with good communication very quickly on delivery, great price for the timber I needed. Delivery was excellent great communication on where it was and what time it would arrive,... See more
Company replied
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See what reviewers are saying
Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... See more
Company replied
Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
1 Billacombe Road, PL9 7HT, Plymouth, Devon, United Kingdom
- 01752 401100
4.7
Excellent
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy to navigate the web site to order
Easy to navigate the web site to order. Clear comms on delivery day. Excellent delivery driver who got the goods to the perfect spot.
August 10, 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, from start to finish with your order, this will be passed on to all involved.
We hope to see you again soon.
Kind Regards,
Katie
A satisfied customer.
The online ordering was easy to use. I was contacted before hand to confirm delivery details. The delivery driver offloaded my materials to where I wanted them. First class service.
August 9, 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon Barry
Thank you for taking the time to leave us a review.
Thank you for your feedback, I am happy to see that you have had a positive experience, this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Disappointing delivery and quality!
My order was not delivered on the day Bradfords said it would be. When it arrived two posts were not of satisfactory quality, one being twisted and the other with a large knot missing. Replacements did not arrive either on the day Bradfords said which has held the project up completely now. Replacements are now coming tomorrow I am told. Fingers crossed they arrive this time!! Overall I am very disappointed given Bradfords cost nearly twice as much the local competition but I went with them as delivery was supposed to be quicker!
August 8, 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a poor experience with us due to Branch delivery and quality of goods you have received.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Excellent service
August 6, 2022
Reply from Bradfords - Plymouth BBS
Good Evening Cliff
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
looking for a great builders merchant?
The web site was easy to navigate. The service was quick, polite and helpful and the delivery of the order was extremely prompt.
I would have no hesitation in recommending this company.
July 25, 2022
Reply from Bradfords - Plymouth BBS
Good Evening Mr Brock
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Good Evening Claire
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Jonathan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Fence project online order
Very pleased with my order and time of delivery, great communcation with easy notice updates sent by email and text message.
July 13, 2022
Reply from Bradfords - Plymouth BBS
Good Morning Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this has been passed on to all involved with your order at the branch !
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Good Afternoon Teresa
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved in your order at the Plymouth Branch.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Donna,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Reply from Bradfords - Plymouth BBS
Hi Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are happy with the services provided.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Ordered and quickly delivered by a…
Ordered and quickly delivered by a friendly driver. 5 stars.
July 6, 2022
Reply from Bradfords - Plymouth BBS
Hi Ronn,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Excellent Service
Excellent service, prompt and polite. Fencing panels & posts, etc ordered for my elderly mother-in-law, the driver unloaded the items and placed them into the rear garden at her house.
July 6, 2022
Reply from Bradfords - Plymouth BBS
Hi Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Excellent service all round
July 6, 2022
Reply from Bradfords - Plymouth BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe
Excellent prices and service
The staffs knowledge was very helpful to choose the correct products, they also advised us on special offers. Very satisfied with the products, prices and service.
July 6, 2022
Had a delivery today 11/05/22 Anthony…
Had a delivery today 11/05/22 Anthony who has delivered goods to us before was again very helpful and positioned everything exactly where we needed it. Thank you
May 11, 2022
Unprompted review
Reply from Bradfords - Plymouth BBS
Hi Dawson,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
I will pass this on to Anthony as I am sure he'll be pleased to see that his efforts have not gone unnoticed.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent customer service
Excellent customer service. The local office were very good when we asked to return excess purchases, couldn’t have been more helpful.
May 10, 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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