Always find the wood is of reliable good quality and never warped or damaged. Also very good customer service with delivery always bang on the scheduled time slot. Delivery drivers also very cheerful... See more
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See what reviewers are saying
I've used this company before good quality excellent service and good communication van driver got the product as close as he could to the house for me.
Company replied
Easy to order supplies of concrete slatted posts, gravel boards and postcrete online. This will make it much easier to fit replacement fence panels in future. Dealt with our local Plympton Store, sta... See more
Company replied
Very easy to order. Lucy on the phone was very helpful and extremely cheerful. Brad the delivery driver managed to negotiate the very tight lane I'm situated in. The timber I ordered was excellent, no... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Bell Close, PL7 4JH, Plympton, Devon, United Kingdom
- 01626 361146
4.8
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Online order process and collection not yet fit for purpose.
Set up account and ordered online. Order accepted as was online payment; confirmation phone call from local branch received saying ready for collection. On going to collect items - at first order could not be located on system. Timber Required was not ready and had to wait for it to be cut (which staff say they are not supposed to do). To summarise - staff very helpful and polite but process very poor - not joined up. Staff said system was still prone to teething problems!
April 8, 2021
Great value
Great price, great delivery fee and all product delivered so far are great quality.
April 6, 2021
Great Comms
3 orders raised on the net, 3 phone calls within hours to confirm delivery dates. Happy with that !
April 3, 2021
The driver was very helpful
The driver was very helpful, very polite. could not wish for better service
March 30, 2021
Perfect service.
Perfect service.
Ordered and it was delivered the next morning.
Had a few splits in some but were replaced within hours.
Exceed all my expectations and far efficient compared to others I used.
March 29, 2021
Excellent Service
This product was delivered within two days of ordering it and was a Christmas present to my partner. The driver could not get his lorry down our narrow farm lane so parked up and walked down with the delivery. It's quite a walk and being what must have been such a busy period was still delivered with a friendly smile. I have used this company in the past for other things and they always provide an above and beyond delivery service!
January 7, 2021
Reply from Bradfords - Plympton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I will feed this back to the branch so that the driver knows that his efforts have not gone un noticed.
We hope to see you again soon!
Kind Regards,
Charlotte
Great service from Plympton Branch
Two orders of gravel. The first delivered within 2 hours of ordering and the second delivered the same day as the order. Neatly stacked bags left in the driveway. Great service
December 11, 2020
Reply from Bradfords - Plympton BBS
Dear Steve,
Thank you for taking the time to leave us a review,
We highly value your feedback.
I am really pleased to see that you have received great service from our Plympton branch and delivery team.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
Ordering on line was very easy
Ordering on line was very easy. All goods turned up on day asked for. Delivery driver very polite and helpful.
November 7, 2020
Reply from Bradfords - Plympton BBS
Dear Mr Clifford
Thank you for taking the time to leave us a positive review.
I am really pleased to see that our ordering process online is easy to use and that your delivery was received as and when expected.
Kind Regards,
Charlotte from Customer Services
Day early for delivery and both drivers…
Day early for delivery and both drivers were very accommodating. Great service
October 10, 2020
delivered on time and lifted into…
delivered on time and lifted into garden, saved a lot of work
October 9, 2020
Great service and price
October 9, 2020
Not "click and collect" as it should be!
Prices not the most competitive.
I choose online "click and collect" from store service and paid online. On arrival I spent 10mins at till until the invoice was printed and the collection docket. I then had to go into yard to find person to give docket too to start collecting! He brought me the items and on my checking one was incorecct size. So not impressed at all. Goods with paperwork should have been waiting for me, that is what I understand by "click and collect".
October 9, 2020
Reply from Bradfords - Plympton BBS
Thank you for your feedback. You're absolutely right and this is certainly not the Click & Collect service we aim to provide. We will take your feedback on board and hope we have an opportunity to improve our service to you next time round.
Excellent service from order to…
Excellent service from order to delivery.
The sleepers are now in sit and look great.
Thank you
October 9, 2020
A absolute disgrace the attitude of the…
A absolute disgrace the attitude of the person serving me was rude and unhelpful I won't be shopping hear again. Plymton plymouth .
August 12, 2020
Unprompted review
Reply from Bradfords - Plympton BBS
If you are happy to discuss further would you mind dropping me a line please? Bryn.hampshire@bradfords.co.uk is my email address, thank you for sharing this and this will be looked into , I am really sorry that you have had to experience a service of this level.
Great service from the get go
Great service from the get go. Easy internet site. Great communication from commerce department. Wanted items delivered to an awkward area but the HIAB driver was excellent and saved me a whole lot of hassle.
August 9, 2020
Unprompted review
Great service as always
Great service as always. Slight delay with order due to supply restrictions because of Coronavirus pandemic, but delivered next day.
July 16, 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Glad to hear that you always get a great service from us Graham, thank you very much for sharing this and I hope that we will see you again soon
Wood use again 😂
Excellent customer service, delivered high quality wood promptly and without hassle. Highly recommend and will use again 👌
July 7, 2020
Unprompted review
Reply from Bradfords - Plympton BBS
We 'wood' love to see you again!! Thank you for your review and really happy to hear of the service you have received from our Plympton branch.
The product was great but the costumer…
The product was great but the costumer service in store was shocking!
July 5, 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Thank you for sharing your review, would you mind explaining in a bit more detail what made the service so bad so we can get this looked at more closely and make improvements? I am sorry for your poor experience.
We haven’t had confirmation the order…
We haven’t had confirmation the order is ready
July 2, 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Sorry for the delayed response Frank and thank you for your review, if you are still waiting can you please reply to your order confirmation marked for the attention of Bryn , thank you
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