Competitively priced products, quickly delivered and the driver went above and beyond, manoeuvring the lorry onto a tight drive to unload the bulky items in the most convenient spot.
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See what reviewers are saying
The ordering was easy. I was informed that delivery would be direct from Forest Products and then given a delivery date. Forest Products gave me a 4 hour window but on the day, it was reduced to 2 ho... See more
Company replied
I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
Every touchpoint with this organisation was positive - from the first contact checking on delivery ranges - to collecting and loading the goods at Ross-on-Wye branch. Typically businesses offer ei... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great service
Great service, initially did web order but 2nd order was by phone. Really helpful and friendly- will use in future
June 18, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Couldn't be beaten on price of decking
Couldn't be beaten on price of decking. Prompt to acknowledge delivery date. Email on day of delivery confirmation delivery slot. Courteous delivery man.
Would definitely recommend.
June 15, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi Kay
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Hi Doug
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
We hope to see you again soon.
Kind Regards,
Katie
Whole experience was spot on
Just overall great communication, quick delivery. They beat alot of companies prices👌 and the delivery guys was a laugh and chatty too
June 11, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi Leanne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery Notifications
Having received no notification of a delivery time on the day of delivery, I decided to call the store at 2pm to check it was still coming, was told the order was still on the delivery board for later that day.
Received a text message at 1552, 10 minutes before delivery arrived, stating it would be delivered between 1530 & 1630. Shame this notification wasn't sent earlier, then a morning hanging around would not have been wasted.
June 10, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery service provided with your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon
I hope you are well,
Your local branch has advised that they have been in contact directly with yourselves to investigate why this occured,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Really good
It was easy to order online and the delivery time was quite quick. The delivery driver was really helpful and friendly as well. I would definitely recommend.
June 1, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
This feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Mr Mcgill
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Mr Bill
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Straightforward transaction.
Straightforward ordering on line. Follow up phone call from staff member and product ready for collection as quoted. Also best price I could get for 25mm x 25m mdpe water pipe.
April 29, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order and great professional…
Easy to order and great professional staff. The driver was great too and did his utmost to make moving things much easier. Great price as well and delivery costs were spot on. Thank you.
April 28, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a professional service from start to finish with your order,
Thank you for your feedback regarding the delivery service received this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your order being late.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Excellent
Competitive pricing, excellent online process supported by really good customer services and a delivery team that was faultless. Excellent.
April 21, 2024
Reply from Bradfords - Ross-on-Wye BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Hi Karl
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Straightforward booking and delivery to…
Straightforward booking and delivery to a very occasional, non-trade customer. Much easier buying from than some other builders merchants. Clear communication about delivery, and a very cheery and helpful driver. Will definitely be using Bradfords for more in future.
April 10, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Nat
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be straighforward,
I am happy to hear that you have received good communication and a cheery delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good price, good delivery, good product
Good price, delivered on time with a very helpful driver. Thanks
April 15, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Derek
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Mrs Williams
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Hi Philip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
no information on the order showing on…
no information on the order showing on the online account, no information on delivery. Had to phone for details.
April 4, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Excellent prices free delivery
Excellent prices free delivery, kept informed throughout, delivered on time and to my allotment, great local firm would use again
March 10, 2024
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
Your feedback has been passed onto all involved
We hope to see you again soon.
Kind Regards,
Katie
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