Competitively priced products, quickly delivered and the driver went above and beyond, manoeuvring the lorry onto a tight drive to unload the bulky items in the most convenient spot.
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See what reviewers are saying
The ordering was easy. I was informed that delivery would be direct from Forest Products and then given a delivery date. Forest Products gave me a 4 hour window but on the day, it was reduced to 2 ho... See more
Company replied
I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
Every touchpoint with this organisation was positive - from the first contact checking on delivery ranges - to collecting and loading the goods at Ross-on-Wye branch. Typically businesses offer ei... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.8
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Super quick delivery and delivered…
Super quick delivery and delivered exactly where requested
October 9, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Gravel delivery
Fantastic service. I ordered gravel to replace a clients turf. I asked for the gravel to be delivered in my absence as the membrane had already been put into place.
The gravel was placed well for easier application for me which was really helpful and thoughtful of the driver too. Have used Bradfords before and definitely will again.
October 10, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Mr Green
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear our drivers are so considerate and going the extra mile.
We hope to see you again soon.
Kind Regards,
Sam
Great delivery service and very…
Great delivery service and very friendly helpful staff
September 30, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Denise
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
The Delivery Driver (Pete) was awesome
The Delivery Driver (Pete) went above and beyond and has saved me from making a huge mistake. I am not a professional, simply a DIY enthusiast. I had made the wrong selection of goods for an outside construciton; on delivery he spotted my mistake, told me about it, and then arranghed the correct items and their timely delivery. Awesome.
September 28, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good service and good quality wood
September 25, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! I am glad we are providing great service and timber products to you.
We hope to see you again soon.
Kind Regards,
Sam
Brilliant customer service
Brilliant customer service, helpful, friendly, quick delivery. Great prices.
October 1, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Kate
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and friendly service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great customer service and the gravel…
Great customer service and the gravel is of excellent quality at a good price. Delivery was fast, friendly and efficient. Thoroughly recommend.
September 11, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Joe
Thank you for taking the time to leave us a review.
I am happy to hear that you have received great customer service from start to finish with your order and that you are happy with the quality of the gravel received,
Thank you for your kind words and feedback this has been passed onto all involved,
Kind regards
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Keith
I am pleased to see that you have had a positive experience with us! Great to hear our website is clear and the communication is to a high standard.
We hope to see you again soon.
Kind Regards,
Sam
Perfect
Easy to use web site, rapid delivery, good price, helpful delivery driver.
What more could you ask for!
September 10, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Glyn
Thank you for taking the time to leave us a review.
I am pleased to hear that you found placing your order online to be an easy process, and that you where happy with the delivery service provided,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great Service!
Great communication, delivered when they said they would. Perfect service!
September 6, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Jonathan
Thank you for taking the time to leave us a review.
I am happy to hear that your have received good communication and where happy with the service provided from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Fantastic price and super quick…
Fantastic price and super quick delivery. The guy who delivered the bulk bags of gravel was great. Very friendly and chatty and split the bags to make coverage of my drive easier to take. Thank you so much 😊
August 27, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Penny
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your kind words and feedback this has been greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service and helpful fellas..
September 1, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Ross-on-Wye BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to find and order products online
Easy to find and order products online. Notification of delivery day before not same morning would be better. Driver was pleasant and helpful.
August 30, 2023
Reply from Bradfords - Ross-on-Wye BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
You should have received a call or message once your order was received, I apologise that tis did not happen in this case,
Kind Regards,
Joe.
Reply from Bradfords - Ross-on-Wye BBS
Hi Alec
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The team at Ross branch are great!
The team at Ross branch are always excellent. Great customer service and accommodating. Thanks for your help today.
August 25, 2023
Unprompted review
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Mr Lunn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ross- on-Wye Branch and have received great customer service from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Helpful and friendly.
Easy to order online. Telephone call to confirm delivery date was handled politely, professionally and friendly.
Delivery driver was friendly, and helpful.
August 19, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Sam
Thank you for taking the time to leave us a review.
I am happy to hear that your found placing your order online to be an easy process and that you have received a poliet and friendly service from start to finish with your order.
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have received a quick, easy and helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service
Great service, call from store to say that web order received and to tell me when it would be delivered. Very helpful delivery driver
August 2, 2023
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Ian
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a great service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
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