The click and collect option works very well indeed. Following a simple selection, order and payment process buying any items on the company website couldn't be easier. The staff are friendly and help... See more
Company replied
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Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and wh... See more
Company replied
Say what you do - do what you say. Simples, Another great experience from Bradfords.
Company replied
Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset a... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Unit 5, DT9 4FW, Sherborne, Dorset, United Kingdom
- 01935 813254
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service when ordering my…
Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset again. Thank you so much
June 6, 2024
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received an excellent service from start to finish with your order,
Thank you for your feedback regarding the polite delivery service recieved with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Asked for delivery to be dropped as…
Asked for delivery to be dropped as close to the property as possible. Was dropped just inside driveway when could have used hiab to drop further up driveway... not very useful but no contact was on site when delivery was made.. although insteuctions were left when making the order.
June 5, 2024
Reply from Bradfords - Sherborne BBS
Good Morning Ian
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the goods being left in an inconvenient location.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Staff very helpful but surprised that…
Staff very helpful but surprised that you cannot get some products because they are not sold in your region but are sold in others ????
June 5, 2024
Reply from Bradfords - Sherborne BBS
Good Morning Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is appreciated and has been passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Online ordering and delivery is great
Online ordering is very easy and delivery experience was great. Will definitely use again.
June 5, 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon Trevm
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for recommendation, your feedback has been passed onto all involved,
Kind Regards,
Katie
Fantastic customer service
I thought I should just say that the service I received from Bradfords Sherborne was second to none. From Steve, and Ashley in store, and the same Ashley again only delivering this time. Ashley in particular was kind enough to help me with my purchase into my back garden. I would have been really stuck if he hadn’t.
Im not a builder and it can be daunting as such walking into a builders merchant. I never have that with Bradfords. The delivery was on time, and I was called ten minutes before my delivery. That’s very good customer service in my book. Thanks Ashley
May 23, 2024
Unprompted review
Reply from Bradfords - Sherborne BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the high level of customer service received from Steve and Ashley with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
My order went through promptly and…
My order went through promptly and Forest delivered promptly as well . Thank you.
April 18, 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our supplier that delivered on our behalf!
Kind Regards,
Katie
Reply from Bradfords - Sherborne BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
One of the bags split when it was being…
One of the bags split when it was being unloaded by the hiab on the truck. I don't think it was the driver's fault, more likely a defective bag from your supplier.
April 9, 2024
Reply from Bradfords - Sherborne BBS
Good Morning Roger
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the pack splitting upon delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the supplier concerned, to see what caused this to happen.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Good advice.Good price.Good product.
March 30, 2024
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I have renovated a number of…
I have renovated a number of properties, and I have always found the products and services from Bradfords excellent.
April 5, 2024
Reply from Bradfords - Sherborne BBS
Hi Katherine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear we are offering consistent service over not just one but multiple renovations.
We look forward to seeing you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Hi Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very easy online ordering
Very easy online ordering, prompt, efficient and friendly delivery service
March 20, 2024
Reply from Bradfords - Sherborne BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The sales and delivery process is…
The sales and delivery process is always very efficient. I appreciate the follow up call advising of delivery and asking if I'd like anything else added to the order.
March 19, 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order placed with our Sherborne Branch,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Sherborne BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a excellent service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer service
Today we went into Bradfords to get a washer for our dripping kitchen sink. We have not used this shop before as we thought it was mainly for tradesmen.
The man on reception directed us to the plumbing expert, Sam Johns. He was so very helpful and didn’t once make us feel silly asking questions. We ended up with new
taps, which are fitted and perfect!
We will definitely use this shop in the future and recommend you to our friends and family.
Thank you so much Sam Johns.
Ps. I will work on having a new kitchen 😂
February 20, 2024
Unprompted review
Reply from Bradfords - Sherborne BBS
Hi Janet
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It is always so nice to hear our branches are welcoming to both trade and retail customers.
We look forward to seeing you again soon.
Kind Regards,
Sam
Value and local…
Ordered some materials to repair a fence. Delivery was prompt and free just two working days after placement of order. The price compared favourably with other suppliers online . Customer service top notch as well
February 10, 2024
Reply from Bradfords - Sherborne BBS
Hi Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Like the online ordering service
Like the online ordering service. Communication was good and delivery was swift.
December 29, 2023
Reply from Bradfords - Sherborne BBS
Good Afternoon Pidney
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very friendly
Very helpful, friendly and polite gentleman at the counter in the Sherborne branch.
November 22, 2023
Reply from Bradfords - Sherborne BBS
Hi Mr Legg
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear our staff are welcoming and friendly.
We hope to see you again soon.
Kind Regards,
Sam
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