The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
Company replied
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
Company replied
I ordered 6 fence panels on Sunday and knew they wouldn't be delivered until at least Wednesday. I was informed that there was a delivery issue and they would deliver ASAP. Friday the driver was very... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.2
Great
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Price and Service
This was the first time that I have purchased anything from Bradfords. I bought a Dewalt Jigsaw DCS334N, What more can I say than a very competitive price, super service and the item was delivered the next day, which was a Sunday. Highly recommended and will use again. Many thanks.
November 25, 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback and recommendation this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I am very happy with the service i…
I am very happy with the service i received from Bradfords,the delivery was on time and exactly what i ordered,i will use them again.
November 18, 2023
Reply from Bradfords - Taunton BBS
Good Morning Jennifer
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and are happy with the service you have received from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order online
Easy to order online, prompt, efficient delivery and very satisfactory items received.
October 27, 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Rosemary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online with us to be an easy process,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Andrea
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Claire
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It's great to hear our drivers are doing so well as the face of the business out on the road.
We hope to see you again soon.
Kind Regards,
Sam
Great delivery people
August 27, 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
5 Star good quality
August 26, 2023
Reply from Bradfords - Taunton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Nigel
Thank you for taking the time to leave us a review.
I am pleased to hear that our driver was so helpful for you,
We hope to see you again soon.
Kind Regards,
Joe.
Topsoil & gravel
Ordered and paid for with a delivery date of next Tuesday - when I have booked a gardener/landscaper. Email today told me part of purchase (topsoil) no longer in stock and will have to wait a few days. It was in stock when I paid!!! Trying to contact gardener to put him off - but it obviously has a knock-on effect. V disappointed as have always had good service before.
August 20, 2023
Reply from Bradfords - Taunton BBS
Good Morning Graham
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Excellent Purchase experience but poor quality product easy and Service was…
Purchase was easy and Service was excellent but goods were of poor quality. Stores did offer an alternative but when used the fence posts we discovered they were warped
August 19, 2023
Reply from Bradfords - Taunton BBS
Good Morning Mr Warren
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a poor experience with us due to the quality of the fence posts received,
I apologise for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned.
Kind Regards,
Katie
Good Morning Mr Warren
I hope you are well,
Your local branch has advised that they have been in contact directly with yourselves to resolve this,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Delivery on time
Delivery on time. Driver very helpful with drop off position. Excellent service.
August 8, 2023
Reply from Bradfords - Taunton BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great company
Great product, price and delivery to the door. Excellent communications throughout. Thank you!
August 6, 2023
Reply from Bradfords - Taunton BBS
Good Morning Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received good communication from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to hear our click and collect process worked well for you,
We hope to see you again soon.
Kind Regards,
Joe.
Helpful driver
The driver was considerate in placing the bags where were most helpful. He skilfully reversed into the narrow drive to make this possible.
July 13, 2023
Reply from Bradfords - Taunton BBS
Hi Michael
I am pleased to see that you have had a positive experience with us! It's always good to hear out drivers are going the extra mile to provide excellent service.
We hope to see you again soon.
Kind Regards,
Sam
Helpful staff.
June 21, 2023
Reply from Bradfords - Taunton BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Ordering was simple and price was great…
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, negotiated trees and put it exactly where wanted
June 14, 2023
Reply from Bradfords - Taunton BBS
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us. It's a shame about the management of the economy but glad we can still offer good prices!
I will be sure to pass the complements on to the driver.
Kind Regards,
Sam
Ordered online
Ordered online , went in the following morning to collect. Staff were very helpful and friendly. Always get a good service from Bradford's of Taunton.
June 18, 2023
Reply from Bradfords - Taunton BBS
Hi Andy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It's great to see our Taunton branch giving you consistent high level service.
We hope to see you again soon.
Kind Regards,
Sam
Your driver made the drop off ,without…
Your driver made the drop off ,without any help from the neighbors parking,with a big smile and just got on with it,it was much appreciated 👍
June 14, 2023
Reply from Bradfords - Taunton BBS
Good Afternoon Mr Payne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a happy and helpful delivery service,
Thank you for your feedback this has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Moved my delivery to suit my needs
May 13, 2023
Reply from Bradfords - Taunton BBS
Hi Robert,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.