The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
Company replied
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
Company replied
I ordered 6 fence panels on Sunday and knew they wouldn't be delivered until at least Wednesday. I was informed that there was a delivery issue and they would deliver ASAP. Friday the driver was very... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.2
Great
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered on a Tuesday and expected 2-3…
I ordered on a Tuesday and expected 2-3 delivery time. I filled in the information box that I needed a Thursday are Friday delivery date however I was allocated Monday! No problem obviously delivery's have to be managed, I called Taunton branch and asked for my delivery to be changed to Thursday which I was informed work be changed. However my delivery was made on Monday!! What was the point of filling out the form and also calling if I'm just going to be egnored????
August 4, 2026
Reply from Bradfords - Taunton BBS
Good Morning Nick
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Item never arrived and comms very poor
Item never arrived and comms very poor. Had to keep asking where our order was, found it ourselves in another Bradfords shop, collected it and cancelled the original order. Very poor service..
July 30, 2026
Reply from Bradfords - Taunton BBS
Good Morning Mr Hudson
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam M
Excellent customer service and support…
Excellent customer service and support from yard staff
July 30, 2026
The staff at Taunton were brilliant
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it. We will most definitely use Bradfords again
August 1, 2026
Late and missing
Was delivered outside the delivery window given, I had to ring up several times, when it did arrives items were missing. Very disappointed
July 29, 2026
Reply from Bradfords - Taunton BBS
Good Afternoon Hannah,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam M
Just amazing company quality item
Just amazing company quality item , helpful staff fast delivery , delivery driver was fab , would always use this company in the future 100% perfect thankyou
July 29, 2026
Reply from Bradfords - Taunton BBS
Hi Mrs Palk,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
Polite and respectful
A very polite young man delivered our items. Very kindly put them neatly on the driveway. All delivered with care. Thank you Bradfords Taunton.
June 27, 2026
Reply from Bradfords - Taunton BBS
Hi Mrs Cole
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
No point doing click and collect
Edit "Thankyou for taking the time to phone and explain why my particular lengths weren't provided. Your customer service for complaints gets the edit."
Did click and collect to make it easier. Received a message saying my order of 3x2.1m lengths of timber were ready,but when I arrived I was presented with 3 x 3.6 lengths and had to cut them to fit in the van myself.
June 25, 2026
Reply from Bradfords - Taunton BBS
Good Morning Mr Frost.
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam M
Delivery service time can take 7 days or longer if you don't chase up your order.
I've placed an order of posts ,fence panels,concrete on 23 .06. 26 and expected to be delivered 2/3 working days as it said on the confirmation email order , with no response from them I've sent an email and also went in the nearest store wich is 2 mins walk from home ...eventually I had my delivery on 30.06.26. with four out of ten bags of concrete mix damaged. With all my time wasted this is very disappointing.
June 22, 2026
Reply from Bradfords - Taunton BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order
Easy to order, we had a problem to collect but were able to answer our query quickly and easily.
June 18, 2026
Reply from Bradfords - Taunton BBS
Hi Kevin and Kerry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
A good firm to deal with
Always helpful when ordering and delivery never too much trouble
Great service
February 24, 2026
Reply from Bradfords - Taunton BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good driver
Had driver John this morning delivering dumpy bag of pipe bedding to site in Greenway road, Taunton, John is always upbeat, happy and positive, it was a slightly awkward delivery for him, but John was very patient and professional, he enacted the delivery perfectly. We very much appreciate the service received.
February 26, 2026
Unprompted review
Reply from Bradfords - Taunton BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Well delivered polite pleasant driver…
Well delivered polite pleasant driver thank you
February 2, 2026
Reply from Bradfords - Taunton BBS
Hi Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Smooth
Very smooth experience from start to finish,website easy to navigate ,great price and delivery driver very skilled and friendly 😎
February 1, 2026
Reply from Bradfords - Taunton BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great price and service
Great price, easy to order and delivery of the product. I would have liked an accurate delivery time but they stacked the product nicely so it was not an issue.
January 28, 2026
Reply from Bradfords - Taunton BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service all round
Great service all round! Drivers & office very helpful & friendly.
November 28, 2025
Reply from Bradfords - Taunton BBS
Hi Claire
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Kerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good product from a good company
Good product at fair price. Delivery was as advertised and great communications. I would certainly use Bradfords again.
August 22, 2025
Unprompted review
Reply from Bradfords - Taunton BBS
Hi Anthony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords, Taunton
We've been using Bradfords as a supplier a lot over the last few years, and the team has always been brilliant.
The yard crew, in-store team, and delivery drivers have all been brilliant.
They are all really friendly and helpful, and always do their best to help us.
Whatever they are putting in their coffee, it's working - even the yard is tidy.
All unheard of in building merchants :-)
Keep up the good work
August 21, 2025
Unprompted review
Reply from Bradfords - Taunton BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.