The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
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Edit "Thankyou for taking the time to phone and explain why my particular lengths weren't provided. Your customer service for complaints gets the edit." Did click and collect to make it easier. Rec... See more
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Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
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Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.4
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Taunton BBS
Hi Suzanne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback, this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Hi Joe
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords has really impressed me with…
Bradfords has really impressed me with their top-notch service. Ordering online was straightforward, with competitive prices and reliable delivery. The helpful driver managed a tricky drop-off perfectly, and communication was spot-on throughout. Their Taunton branch adds a personal touch with knowledgeable staff like Moses. Overall, a great choice for quality and convenience. 4/5!
February 21, 2025
Unprompted review
Reply from Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Excellent & efficient service
Excellent & efficient service from Taunton branch. Very helpful assistant in-store & free delivery by a helpful driver. Highly recommended.
March 12, 2025
Unprompted review
"What a lovely day the day we went to…
"What a lovely day the day we went to Bradfords"everybody friendly helpful lovely experience.will come again
February 24, 2025
Reply from Bradfords - Taunton BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Gravel Delivery
Driver was very accommodating by dropping bags along the drive which took him a little longer but very much appreciated.
February 27, 2025
Reply from Bradfords - Taunton BBS
Hi Sandy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Rob was amazing, great service!
Rob was amazing! Friendly cheerful and extremely helpful. Gravel wasn’t what I expected so he took it back and changed it for me. No issue, nothing g was too much trouble. Would highly recommend Bradfords to anyone and if your delivery driver is Rob, say Hi from me…
January 30, 2025
Reply from Bradfords - Taunton BBS
Hi Karen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received and friendly and helpful service from start to finish with your order,
Thank you for your feedback and recommendation this is greatly appreciated and has been passed onto all involved,
We look forward to see you again soon.
Kind Regards,
Katie
Great service
Delivery was quick and easy by a friendly Bradfords employee. Fence panels were top quality, and a good price.
January 2, 2025
Reply from Bradfords - Taunton BBS
Good Morning RJ
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order professional delivery by…
Easy to order professional delivery by polite and obviously experienced driver
November 27, 2024
Reply from Bradfords - Taunton BBS
Good Morning Darren
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a polite and professional service from start to finish with your order.
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Taunton BBS
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver was great
Delivery driver dropped the load perfectly in a tight spot on a steep drive.
October 14, 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Website is easy to use
Website is easy to use, prices are good and delivered to my door. I was kept up to date on delivery times and delivery driver very helpful
October 1, 2024
Reply from Bradfords - Taunton BBS
Good Morning Robin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and products.
I opened an account at my local Taunton branch of Bradfords earlier this year. I must say I have been very impressed all round. Top service, quality products and service with a smile from the team. I often dealt with Moses who was on the ball and gave great advice and arranged prompt delivery. No hesitation 5/5 Thank you Bradfords.
September 13, 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with all your orders placed with our Taunton branch,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Glitchy ordering and don't bank on a timely delivery!!
I struggled to order sheet materials online as the glitchy checkout system first of all insisted that my delivery address was different from my basket address - it wasn't. Then it refused to record my shipping address correctly on my order. One of my two stars goes to the Online Chat lady who ended up adding a note to my order to ensure the delivery came to the correct address, not a similar address up the road.
I ordered on Tuesday 20/8/24, with a quoted delivery of 2-3 days. I therefore expected delivery by Friday 23/8/24 afternoon latest, and booked labour accordingly. Friday afternoon I received an email saying that because of the following Bank Holiday Monday on 26/8/24, my order wouldn't be delivered until Wednesday 28/8/24. I mean, really? You quote 2-3 working days but actually manage considerably worse. That's pretty hopeless in terms of delivering a decent, timely service to the customer, and a huge frustration to me in having to cancel labour - at a cost to me - and annoying delay getting an urgent job done in a decent timescale.
The second star is for the delivery driver who was absolutely excellent and very helpful.
August 20, 2024
Reply from Bradfords - Taunton BBS
Good Morning Catherine
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the issues with the checkout on the website and the delayed delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Pulling past others
Easy to order via the net, and very good prices, pick up was just as easy.
There's a lot of competition from other builder merchants ,but Bradfords is pulling past them all with good prices
August 15, 2024
Reply from Bradfords - Taunton BBS
Hi Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the order not arriving and not being kept up to date on it's progress.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
I have been waiting over a week for the…
I have been waiting over a week for the second part of my delivery! It finally got to store yesterday and should have been here first thing this morning! 11 am still no sign of it had I known it was going to take over a week to arrive I would have not ordered from Bradfords in the first place. Customer service here is appalling!
August 15, 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Good Morning James
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay to the second part of your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
The branch would like to contact you regarding this but we cannot find your order or contact details. Can you please email customerservice@bradfords.co.uk?
Kind Regards,
Sam
Delayed delivery was disappointing
Actual shopping experience was fine. But delivery, delayed by a day but not advised of this until 3.00 in the afternoon when I had waited in all day was not good.
August 2, 2024
Reply from Bradfords - Taunton BBS
Good Afternoon Lorraine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback regarding the delivery service received with your order this has been passed onto all involved,
This is greatly appreciated to help us improve our services,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Ordered sand and cement online
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery was scheduled as indicated online. All delivered on time in good condition with no fuss.
July 17, 2024
Reply from Bradfords - Taunton BBS
Hi Frank
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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