Bradshaw Stairlifts & Mobility Centre Reviews 

16
TrustScore 4.5 out of 5

4.4

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Company details

  1. Disability Equipment Supplier

Written by the company

At Bradshaw Stairlifts, we specialise in affordable stairlift sales, installations, and rentals for both straight and curved staircases. We can also design bespoke solutions for difficult or unusual staircases, ensuring a safe and comfortable fit for your home. We also run a mobility shop supplying a range of products including mobility scooters, wheelchairs, walkers, and other home mobility aids. If you only need equipment temporarily, we offer short-term wheelchair hire to suit your needs. For friendly advice or a free quote, please contact us on 07885 218703 | 020 8252 8192 or info@bradshawstairlifts.com


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4.4

Excellent

TrustScore 4.5 out of 5

16 reviews

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4.4

All reviews

(16)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Recent installation of Bradshaw Stairlift

Bradshaw have recently installed a stairlift for my elderly mum who was struggling to get up and down the stairs. From the staircase assessment through to installation, all the team were so helpful and friendly making it a really positive experience for mum who is now happily using it with no problems. The stairlift was fitted with no delays at all, just when we needed It. It has been a godsend for mum and also i now have some peace of mind. Thank you so much

June 5, 2026
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you for taking the time to leave such a lovely review.

It was a pleasure helping your mum, and we're so pleased to hear that she's getting on well with her stairlift.

We're glad we could get everything installed when it was needed and that it's giving your mum more confidence at home, as well as giving you some peace of mind too.

Thank you again for choosing Bradshaw. We really appreciate your kind words and wish your mum all the very best.

Rated 5 out of 5 stars

The switch to elevate the stairlift was…

The switch to elevate the stairlift was broken.
We called Bradshaw stairlifts who arranged an appointment for the next day.
A few minutes later they called to ask if today would be better. The engineer arrived within an hour, got the switch replaced and gave the stairlift runner a grease and clean up.
Thanks you for your prompt response and service.

April 8, 2026
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you Mo for taking the time to leave such a lovely review.

We’re really pleased we were able to arrange a quick visit for you and that our engineer could attend promptly. We always aim to respond as quickly as possible when a customer needs assistance.

Your kind feedback will be passed on to both our admin team and engineer, it’s very much appreciated.

Rated 5 out of 5 stars

Bradshaw were amazing at a really…

Bradshaw were amazing at a really difficult time. I had a relative (without capacity) needing to be discharged from hospital but no discharge home without a lift. Debbie and the team were super helpful finding me a lift suitable for our budget and then taking me through all the options. They worked so quickly to get everything in place so my relative was not delayed coming home. 100% recommend them for a very supportive and efficient service!

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Broken down three times in a month

Broken down three times in a month
Stayed in all day for a repair - never turned up
Appalling service
You cancelled the appointment, not us - my mum waited in all day! You cancelled due to an emergency! My dad is 92 years old / 3 times in less than a month the chair lift has broken

December 4, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

We are so sorry that you feel the need to provide us with a one star review, we work very hard to help and assist all our customers. Our engineer was due to attend the very next day, however, due to your commitments the appointment had to be re-arranged. Another appointment has been secured for today and we have changed our diary to work alongside your appointments. Our engineer should be with you now

Rated 5 out of 5 stars

Had a stairlift fitted for my mum

Had a stairlift fitted for my mum. The team were very helpful and made the whole process quick and easy. The engineer on the day was great and explained everything. The fitting was done really well with no issues. Thanks Bradshaws

September 10, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you ever so much for your kind words, they really mean a lot to us.

Rated 3 out of 5 stars

Manner of fitter

The engineer was rather off hand, unfriendly. When ordering the stairlift, I was advised by the rep' that after the existing safety rails were removed,the hole left would be filled in and made good. I was therefore surprised when this was denied and the comment given "I am an engineer not a plasterer" I didn't expect a repaint but at least be polite. When the engineer left he hadn't even swept up the mess leaving plaster all over the staircase. He moaned about the traffic getting to me, the width of the staircase ("reps will tell you any thing to get a sale and commission") these type of remarks are unwelcome and unprofessional. Had it not been for the fact that he had already removed the rails I would have asked him to leave. I only hope I don't have to.call you for repair etc, because I would definitely refuse him entry. May I suggest you retrain your staff and point out that had I been frail/elderly I would have been very upset. I'm lucky although elderly(81), I have my marbles and wits about me so can deal with people such as he.

September 10, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you for taking the time to share your feedback Mrs Smith.

We are very sorry to hear that your experience on the day of installation left you feeling disappointed. The comments and manner you describe are certainly not the level of professionalism we expect when working in our customers’ homes, and we apologise that this was your experience.

The initial survey and sales consultation for your stairlift was carried out by an independent stairlift sales company who then passed your details to us to complete the installation. Unfortunately this meant some expectations regarding making good the wall after the handrail removal were not communicated accurately, and we apologise for the confusion this caused.

Regardless of this, our installers should always remain courteous, respectful and leave the working area clean and tidy once the job is complete. We take feedback like yours seriously and have since reinforced our standards for both customer communication and housekeeping during installations.

We hope that your stairlift has continued to serve you well since it was installed. If you ever require any assistance or servicing in the future, please feel free to contact us and we will be happy to help.

Thank you again for your feedback.

Rated 5 out of 5 stars

Bradshaw Lifts a good firm

My daughter-in-law arranged this with her friend Debbie and I am some time in doing my own review so sorry.
I am delighted with my stairlift as I would not be able to get upstairs with out it.
Even though I have a narrow staircase with a small return at the top, the engineer sorted it efficiently. Well done Bradshaw Lifts.

October 6, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you Maureen, really pleased we were able to help.

Rated 5 out of 5 stars

Fantastic job all round

Many thanks to Bradshaw Stairlifts for sorting my mother-in-law's stairlift so swiftly! Debbie the manager was very efficient, helpful and knowledgeable during this process. Will definitely be recommending to others.

July 29, 2024
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you Helena, so glad we were able to help your Mother-in-Law with a stairlift and that all is going well.

Rated 5 out of 5 stars

Highly recommended

I found dealing with Debbie a pleasant experience. Did what they promised. The engineer who came was a true professional. I would recommend them again.

August 16, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Very much appreciate your review - many thanks

Rated 5 out of 5 stars

Great local company who were able to…

Great local company who were able to install quickly and efficiently with no mess. Stairlift still working well 6 months later.

June 14, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Much appreciated you taking the time to provide us with a review.

Rated 5 out of 5 stars

First contact was excellent.

From the first telephone contact Bradshaw Stairlifts were responsive, professional and genuinely helpful. The stairlifts are competitively priced.

May 21, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you and very much appreciated.

Rated 5 out of 5 stars

Excellent

Excellent customer service, very accomodating and good communication.
Stairlift was fitted promptly and without issues.
My father is very pleased and enjoying being able to go upstairs again. Thank you!

May 24, 2024
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Really pleased we were able to help.

Rated 5 out of 5 stars

Helpful, friendly and professional

Everyone at Bradshaw were helpful, friendly and professional from the response to our initial enquiry through to completion of the installation. Mum is finding the stairlift is helping her cope with stairs again.

November 9, 2023
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Thank you John for your kind review.

Rated 5 out of 5 stars

Steve did an excellent job fitting our…

Steve did an excellent job fitting our stairlift. He was a very clean and helpful worker. He explained everything to my wife and I, and made sure we could use the stairlift safely.

November 2, 2023
Unprompted review
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Reply from Bradshaw Stairlifts & Mobility Centre

Very grateful for your review and words about our engineer, Steve.

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