The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Location
Switch location21 Bankhead Drive, Sighthill Industrial Estate, EH11 4DW Edinburgh, GB
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See what reviewers are saying
Reservation on internet was easy. The staff at counter were pleasant and wasted no time dealing with paperwork etc. I was shown the machine started and especially the emergency stop procedure. No pr... See more
Company replied
Great service in reserving and delivery, with fuel included it makes usage very straightforward. The tool (turf lifter) looked well maintained and worked superbly. Took a while to collect after use bu... See more
Company replied
Really friendly staff who helped lift equipment in and out of my car. Lawn aerator hired was in perfect condition when collected and did a great job hollow coring my lawn. Highly recommended.
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
21 Bankhead Drive, Sighthill Industrial Estate, EH11 4DW, Edinburgh, United Kingdom
- 01314 583 111
4.7
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The branch manager was excellent and…
The branch manager was excellent and great customer service.
May 13, 2024
Reply from Brandon Hire Station - Edinburgh
Hi Patrick, thank you for your 5-star review. We're delighted to hear that you had an excellent experience with our Edinburgh branch manager and received great customer service from the team. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Edinburgh
Hi David, thank you for your positive feedback. We're glad to hear that our team were helpful during your hire experience and that you were pleased with our prices. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Friendly and helpul staff
Friendly and helpul staff. Equipment in good condition. All required supplies available.
April 16, 2024
Reply from Brandon Hire Station - Edinburgh
Hi Paul, thank you for your 5-star review. We're delighted to hear that you found our Edinburgh team friendly and helpful, and that the equipment was in good condition with all required supplies available. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Super helpful and best prices offered…
Super helpful and best prices offered every time.
April 4, 2024
Reply from Brandon Hire Station - Edinburgh
Good morning, thank you for your positive feedback. We're pleased to hear that our Edinburgh team were helpful you found our prices competitive. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Allowed extra time
I had a small issue with the item that I hired but the team allowed me to come and replace it with a new one and got me working again. Due to the delay caused they allowed me extra time with the item.
July 10, 2023
Reply from Brandon Hire Station - Edinburgh
Hi Blair, thank you for your feedback. We apologise for the small issue you experienced, but we're glad our Edinburgh team were able to assist you promptly and provide you with a replacement item. We appreciate your understanding and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
The guys at Brandon Hire are always so…
The guys at Brandon Hire are always so helpful, I’m autistic so I hate dealing with companies, but honestly Brandon Hire makes it easy.
March 4, 2024
Reply from Brandon Hire Station - Edinburgh
Good morning, thank you for your brilliant feedback. We're delighted to hear that our Edinburgh team are always helpful and make your hire experience easy and comfortable. We appreciate your feedback and hope we will see you again in the future! Kind regards, the Brandon Hire Station team.
Terrible service hired for my 87 year…
Terrible service hired for my 87 year old mother. The delivery driver set it up for her. Was faulty and burnt her carpet. Reply was she should have gone online and read the instructions and not put it on a carpet. How do they expect a 87 year old to do this .
Said my mother would have to claim her own insurance for carpet.
October 1, 2023
Reply from Brandon Hire Station - Edinburgh
Hi Steven, thank you for making us aware of this. We are extremely sorry to hear that you were not happy with the service you received. We have passed your information on to our senior team to ensure this has been investigated. If you would like to talk to our team about anything further please get in touch with us on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Very good customer service.
September 28, 2023
Reply from Brandon Hire Station - Edinburgh
Hi Alan, thank you for hiring with us and taking the time to leave a review. We are delighted to hear that you were particularly pleased with the service from our Edinburgh branch. Kind regards, the Brandon Hire Station team.
Friendly staff and very easy to hire…
Friendly staff and very easy to hire and return.
October 4, 2023
Reply from Brandon Hire Station - Edinburgh
Hi Ian, thank you for hiring with us. We're delighted to hear that you found our hire process straightforward and received friendly service from our team. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent customer service after not receiving correct product
Liam at the Edinburgh depot went above and beyond to help sort out a second generator for our event as the one I was given was not the small, suitcase one I was expecting. He arranged for me to collect it after a few days from another depot and kept me up to date along the way.
September 29, 2023
Easy drop-off and pick-up
Easy drop-off and pick-up. Staff was easy to work with. The hand-truck worked out great!
September 7, 2023
Great, friendly service.
From ordering through delivery and pick up, everything was faultless and equipment provided was exactly what I required.
September 6, 2023
Great service from amazing staff
Staff are very friendly and eager to help as much as possible. I tried National Tool Hire (an online tool hire company) but they cancelled my delivery a day before the hire period. So I went to Brandon Hire Station who assisted me greatly and were amazing. I highly recommend Brandon Hire Station and should have gone to them first as they were so helpful and understanding. Great people and great service, would highly recommend.
September 30, 2023
Unprompted review
Reply from Brandon Hire Station - Edinburgh
Hi Catherine, thank you for your 5-star review. We're delighted to hear that you had a great experience and found our team so friendly and helpful. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
I have used Brandon Hire for few years…
I have used Brandon Hire for few years now. 5 star 🌟🌟🌟🌟🌟
Greate service and prices
August 28, 2023
Reply from Brandon Hire Station - Edinburgh
Good morning, thank you for your 5-star review of our Edinburgh branch! We're glad to hear you have found our prices and service excellent for the past few years and thank you for being a valued customer. We look forward to assisting you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Edinburgh
Hi Michael, thank you for your positive review. We're glad to hear that you had a good experience and found our prices reasonable. Please get in touch if we can help with anything in the future. Kind regards, the Brandon Hire Station team.
Great service and advice on equipment
Great service and advice on equipment, including replacing my hire with a more suitable machine without any problem.
July 9, 2023
Great tool hire experience
Delivered and collected equipment on time and without fuss. They made sure I had everything needed to get the job done. Recommended.
July 3, 2023
Good guys and a good competent company
June 15, 2023
Unprompted review
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