The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
21 Bankhead Drive, Sighthill Industrial Estate, EH11 4DW Edinburgh, GB
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The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Reservation on internet was easy. The staff at counter were pleasant and wasted no time dealing with paperwork etc. I was shown the machine started and especially the emergency stop procedure. No pr... See more
Company replied
Great service in reserving and delivery, with fuel included it makes usage very straightforward. The tool (turf lifter) looked well maintained and worked superbly. Took a while to collect after use bu... See more
Company replied
Really friendly staff who helped lift equipment in and out of my car. Lawn aerator hired was in perfect condition when collected and did a great job hollow coring my lawn. Highly recommended.
Company replied
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
21 Bankhead Drive, Sighthill Industrial Estate, EH11 4DW, Edinburgh, United Kingdom
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Replied to 99% of negative reviews
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Very helpful and friendly staff and fair rates. I've used their services regularly in Edinburgh for about a year and they've always been great. Definitely recommend them.
Excellent service with good advice from knowledgeable staff. Would certainly recommend.
There was a misunderstanding with the delivery time due to complications over the item needing some repairs when returned from the previous hire. However, it was all sorted out quickly and I was given extra time at no charge to return.
The guys were very efficient and keen to help. Very good service and will be going back again.
Friendly, helpful staff on phone, in the Edinburgh depot and the delivery/collection team.
Hiring the equipment was straightforward, either on the phone or the website (I have used both methods).
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