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Access unlimited satellite internet plans to work from home, video call friends and family, live off-grid, study online or run a rural business. Whatever you want to do online, brdy (pronounced birdie) has you covered at unbeatable prices. Talk to our team or rural internet specialists today.
Tompkins Wake, Level 17, 88 Shortland Street., 1140, Auckland, New Zealand
2.1
12 reviews
Hasn’t replied to negative reviews
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I have been trying to contact this company for well over a week now, I have used all forms of contact e-mail, website, Facebook and no response!!! They are happy to take my money, but don't want to provide any customer service or support. Very poor
Quality of internet poor. Unable to contact via 0800 number (#1 in queue but after 35mins still no answer, tried numerous times) no response from emails- tried info@ and accounts @ - replied to email received in the early days
Terrible customer service. Have tried to contact via chat, email and phone. No replies re: our account.
Have had brdy internet installed January 2023. Have had issues since July.
Customer service is now in Australia. If you get your phone call answered you are then just fobbed off that the issue has been passed onto their technical people.
No response has been received.
It is nearly two months now with no WiFi connection. They are happy to take your money but do not supply a service.
I have been trying to contact you about monthly billing. I’ve used email and tried ringing. No luck!
They offer satellite internet at a fair price, and they're a good company.
Never actually delivered the right product for my set-up, I waited nearly a year for them to resolve it, many ph calls and emails, but no action. Finally agreed to cancel the deal , and still waiting for a refund after 3 months
Within two weeks was very obvious the service connections were terrible. Internet dropping out altogether for long periods.
Unable to get any back up service.
A waste of time and money.
Do not recommend to any rural customers struggling without broadband as it is worse than the struggles of the no broadband service.
It is the worst experience we have had with internet with drop outs lags then running out of internet we ended up leaving within 2 weeks of installing as it was a waste of money and time after paying 600! In installing fees then having to pay another 600! To opt out of the 12 month plan is not fair in my eyes
A very affordable supplier with fast service and stable access.
Reply from brdy.co.nz
Afternoon Frans & Mikhail. Thanks for taking the time to drop us a line. Great to hear that your enjoying your service - Adele
I have had brdy/bigblu since march 2022. It seemed the best choice at the time ,reasonable prices and fast broadband . Ideal for our rural outlook. Not!
We have had intermittent dropouts most days, more if its raining . I have been in touch with the technicians and the instructions were hard to follow. How can you do a speed test when a. You have no internet. b. or every time you try a speed test it magically comes on at 24 mps. At the moment my speed test shows 4. All i need is a visit from a technician but brdy are reluctant to do this . I have just about given up
Reply from brdy.co.nz
Morning Peter! Sorry to hear that you're having issues with your service. We can understand some drop outs due to weather however the intermittent ones on a regular basis should not be a thing. I've spoken to our senior technical support team member and he has suggested that we give you a call today to discuss some solutions to improve this for you. I will touch base with them at the end of the day to see how your call went. Thanks for the feedback - Adele
We had Bigblu installed about a year ago and had very poor reception (rural) with constant dropouts' multiple times a day. Their technicians weren't much help at all as they were in Australia. When looking for information online, we always had Australian sites listed first which was quite annoying. I ended up improving the reception by my own means. I will be cancelling when 12 months are up.
Reply from brdy.co.nz
Hi Graeme, Not good to read about your service difficulties and more so that you did not get the resolution that you needed. Yes our tech support is based in Australia however we can assure you that our technicians are well equiped and extremely knowledgable in all satellite connections. We understand that you have managed to get your service improved however we would still like to know if there is anything that we can do to help that little bit more? If you would like to send through a private message we can call up your account and take a look at the history. Thanks Adele
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