Sleep Consultant & Parent Adviser. Reviews 213

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise and reassuring guidance, highlighting how their clear and consistent approach instills confidence. Many people found the service to be a game-changer, significantly improving their children's sleep patterns and overall family well-being. The user experience is often described as efficient and effective, with many appreciating the quick results and the structured routines provided. However, some customers found the process incredibly stressful due to a harsh approach and tone. A few other people also felt that the service offered zero flexibility and a cold, rigid style, which they found inappropriate for their babies' needs.

What people talk about most

Staff

People report positive experiences with staff, particularly praising Brenda's expertise and no-nonsense... See more

Product

Reviewers mention positive feedback about the product. Many customers report that the sleep training methods... See more

Service

Consumers find the service to be highly positive, with many praising the effectiveness of the sleep training.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

User experience

Reviewers highlight positive aspects of user experience, noting that structured routines made their babies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brenda was an absolute game changer for our family. She sleep trained our first baby and the results were incredible, we went from total exhaustion to a baby who slept brilliantly, and it made suc... See more

Company replied

Rated 5 out of 5 stars

We were in a very bad place with our son’s sleep, despite him being our third and trying to implement good sleeping habits. Brenda quickly identified some issues in our routine, and following her sche... See more

Company replied

Rated 5 out of 5 stars

Not sure what we would have done without Brenda. Our son was a terrible sleeper and following Brenda’s advice and her personalised daytime routine he is now sleeping through the night. Brenda gave us... See more

Company replied

Rated 5 out of 5 stars

Brenda is absolutely a master in her field. Successfully helped both of our children sleep through the night (now 4 & 2 yo). Brenda is a wonderful person but uses the right level of authority/energy t... See more

Company replied


Company details

  1. Child Care Center

Written by the company

A professional qualified and experienced nanny offering consultancy and advice to parents of newborn babies and children. The advice and support is non judgmental, easy, straight forward, supportive and practical. After a lifetime of working in a career with babies and children I have a wealth of experience to share. An additional 3 years experience working in a special care baby unit with sick and premature babies and 21 years supporting parents overnight as a night nanny. This experience has enabled me to condence my knowledge and share it with parents who may have become parents for the first time. The advice, support and practical help in most cases takes place in the parents home. If the parents are overseas the help can be shared in an online meeting or phone call. Advice is very much a personal approach to the individual child and the uniqueness of that family life. Ethnicity and cultural backgrounds are always taken consideration as many families live overseas and parents come from diverse backgrounds. Above all I respond well to communication and support each family with the same enthusiasm with my job today as I did the first day I became a trained nursery nurse.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brenda has delivered outstanding…

Brenda has delivered outstanding support in helping us sleep train our son. She also worked as our son’s night nanny during his first three months, caring for him a few nights each week, and we had complete confidence in her abilities. With her calm and confident approach, she provided clear, practical guidance that was both effective and reassuring. Previously a restless sleeper who frequently woke himself during naps, he is now consistently sleeping through the night for 10 hours +. Brenda’s structured routines and personalised advice have made a remarkable difference, and we have nothing but praise for her professionalism, expertise, and ongoing support. Would recommend Brenda to any parents without a second thought!

May 3, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Letty. Yes he is doing much better than I thought he would, having had a strong Moro reflex and started off being very needy. Such a good boy! Keep up the excellent training. :-)

Rated 5 out of 5 stars

Good results for a very bad sleeper

We were in a very bad place with our son’s sleep, despite him being our third and trying to implement good sleeping habits. Brenda quickly identified some issues in our routine, and following her schedule (with some flexibility to fit our child) has helped a lot. I have found the advice around weaning and breastfeeding schedule really helpful and he has taken to solids much better than our two older children. It’s definitely a more strict approach to sleep training but in this instance it was what we needed, and we wouldn’t have been able to do it without having someone as experienced as Brenda to guide us through the process.

April 3, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you, yes it is different with every child. I am glad the support with breast feeding and weaning helped. Too sort a child's sleep we have to look at every aspect of his day. Great work, keep up the good training. :-)

Rated 5 out of 5 stars

Brenda was an absolute game changer for…

Brenda was an absolute game changer for our family. She sleep trained our first baby and the results were incredible, we went from total exhaustion to a baby who slept brilliantly, and it made such a difference to all of us. When our next baby came along, there was no question, we went straight back to her.

She has a firm, no-nonsense approach, but that’s exactly why it works. She’s clear, consistent, and knows exactly what she’s doing, which gives you confidence to stick with the plan. It’s not always easy in the moment, but the results speak for themselves.

We’re so grateful to Brenda and wouldn’t hesitate to recommend her to anyone who is serious about getting their baby (and themselves!) sleeping properly.

March 27, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Olivia. Keep ahead of the routine. Don't get complacent. None of the children are really tricky but you need to be ahead of everyone. Keep up the good training. :-)

Rated 5 out of 5 stars

We love Brenda!

We love Brenda!! Absolutely no nonsense but it worked and her daytime routine was absolutely game changer. I really feel now that level of structure in the day made our baby feel so safe - as she knew what was coming so felt secure in knowing each step through the day. I think that helped her to relax and trust - so she started easily sleeping through the night with ease almost right away. When we do our bedtime routine she gets excited as if she genuinely looks forward to it. We were recommended Brenda through a friend and thank god because before we were freestyling it and making it up as we were going along - and it was so exhausting. Brenda has been our North Star and guided us to better sleep and a happier family. Thank you Brenda!!

April 20, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you very much. You are also both stars ** for following the advice and a pleasure to work with. Keep up the good training there are always obstacles in life to work around. :-)

Rated 5 out of 5 stars

I learnt so much about being a parent…

I learnt so much about being a parent and my own ability through the process of working with Brenda! My baby is now 3.5 months and sleeping 12 hrs a night 🤯

For me, this tooling choice was 100% worth it and I’ll do it again. It also made me understand my baby a lot more (& become closer to him)

Thank you Brenda, you are an absolute legend!

March 10, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Nice words, much appreciated.
Yes, he is doing great and has responded well to the training. Let's keep going..... :-)

Rated 5 out of 5 stars

At 3 months old my son was very clingy

At 3 months old my son was very clingy, he needed to be rocked for 20 minutes, sometimes longer and would wake up the second we transferred him. He would cluster feed all day to the point where I permanently just had a bottle attached to one hand and him in the other. With Brenda, my son became an entirely different baby, she is very disciplined and I liked the strict schedule. It worked for us and our family is so much happier because of it, thank you so much Brenda!

April 8, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Happy baby happy family indeed! Keep up the good training. Enjoy the rest of your vacation. :-)

Rated 5 out of 5 stars

The only mistake we made was not calling Brenda soonee

The only mistake we made was not calling Brenda sooner. She had our son sleeping through the night after 2 days. It was incredible. She came up with a custom plan for Brodie (our son) and assessed our lifestyle to come up with a plan to get him sleeping through the night. It was tough, but so worth it. I feel like a new person.

April 6, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

...and thats a good feeling when you are teaching other people to look after their bodies. Keep up the good work. Get back in touch anytime. :-)

Rated 4 out of 5 stars

Firm but effective- robust parents only!

Brenda helped us with sleep training with our 4.5 month old after the sleep regression affected him very badly and other softer approaches failed to work. She came to our home, provided us with a routine and helped with all elements of day and night sleep. Whilst the approach isn’t for everyone, the results speak for themselves and our son is much happier in a routine and sleeps well in the daytime naps and the night.
Brenda was responsive on WhatsApp and gave clear instructions, I would say that her tone however in voice notes could at times be overly judgmental and she put a lot of blame on me as a mother when in fact I followed her guidelines to the letter. The tone of one particular voice-note did upset me and I am not a sensitive or emotional character at all. I would also say that a one size fits all approach that is super rigid did seem a bit robotic and I do believe that whilst babies developmentally are the same, emotionally they do have their own characters and sometimes what works for one won’t necessarily work for another. I think that in visiting your home she does something extra compared to an online service which is good.
All being said, Brenda does what she says she’s going to do and she makes your baby sleep better but it’s a pretty rough road to get there. She’s perfect as a sleep trainer for families comfortable with tough love but we wouldn’t recommend her to those needing more support and flexibility.

February 26, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Olivia for your review.
Given the continuous, unlimited help and dedication I give parents after a personal one to one visit in their home if you had more support it would be an overnight stay. This was available to you form the start had you required it. Most sleep trainers will not offer these forms of support and it is down to an online meeting only. I offer parents any form of assistance being night or day.

This may of been a better route for you if you needed more support and found a bit of tough love difficult to apply to get you out of a difficult situation. However the end result and your training has paid off so thats great, well done.

There is always flexibility. I am more flexible now than I have ever been with a routine as life is life and things have to happen and carry on. I am not the best person in the world to articulate what I want to say, I am ready to admit that, but intentionally I was only doing my job.

Keep up the good training, don't hesitate to get back to me anytime and have a great Easter weekend! :-)

Rated 5 out of 5 stars

Sleep training at 5.5 months

Brenda helped us sleep train our 5.5 month old. She went above and beyond to make sure we had everything needed for sleep success, as well as helping to take a holistic view on weaning and behaviour which are all interconnected. She helped us achieve baby sleeping through the night for 12 straight hours consistently and it was a pleasure working with her throughout!

March 30, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Maya, it was a pleasure to work with both of you too.
See how it goes from here....it should improve further now you have learnt how to keep everything on track. If I can help again in the future just get back in touch anytime. :-)

Rated 5 out of 5 stars

Top sleep trainer!

Brenda was fantastic. She gave us a few tips the head of us even meeting that was really transformed our babies naptime. We saw Brenda when our daughter was 10 weeks old and we were really struggling with a very fussy baby and being overly attentive with her in the day and this leading to disruption in sleep at night. Brenda immediately helps us take control of the situation and gave us the structure which we now follow religiously. This is given us a lot more control of our lives during the day and we’re already starting to see the impact at night with our baby now sleeping from 1130 through to 730 without waking up.

I would highly recommend Brenda to anyone. Her structure and guidance have saved us with our first child

February 21, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Thomas, you were also fantastic to both work with too!
Keep up the good training. You have a plan to work towards and now know how to keep things on track. Well done. :-)

Rated 1 out of 5 stars

Massive regrets

I wouldn’t commend Brenda or her approach to babies sleep at all. I have massive regrets with adopting her harsh sleep protocol to my 5 month old baby and I’ll never be able to reverse that. She offered zero flexibility and her cold approach is neither kind, adaptive or useful. I did an online version that worked much better.

April 26, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

I am sorry to hear that as I gave it my best efforts as always. I travelled across London to visit you and personalise things as much as possible.

A year has passed so it may have taken longer for your son to sleep well. You helped your first son using an online course and maybe this is the best way for you to do sleep training. Work through it at your own pace and style. We are all human and for whatever reason sometimes it takes longer, although things were much better as I remember when we parted.

There is always flexibility there has to be as life is life and sometimes things happen. It is about knowing how to adapt the routine to different situations.
Both your boys needed sleep training. I hope they continue to sleep well.

Rated 5 out of 5 stars

Brenda has really changed our lives

Brenda has really changed our lives. With a 3 year old and 8 month old twins, things were becoming unmanageable for me with the twins’ sleep. I was up 6-8 times a night with them, co-sleeping and nothing was working. I was severely sleep deprived and at rock bottom.

Brenda’s sleep training and new routine worked within just a couple of days. A month or so in, the twins are sleeping independently for 11-12 hours most nights. The regime was tough (especially for me) at first and Brenda takes a no nonsense approach, but we are all much happier people now that everyone (especially the twins) are getting a decent night’s sleep.

The other aspects to Brenda’s routine have also been really helpful. The focus on solids has really improved the twins’ appetite and one twin who was previously very fussy with her bottle now cries for more whenever she finishes one!

Overall, Brenda has helped everyone in the household become more independent and resilient, which is exactly what I needed with 3 under 3!

Thank you! Worth every single penny!

February 9, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Sarah. I am so pleased and you will never go backwards. You may need to do a bit of training occasionally to keep the twins on track maybe after a holiday or illness but thats fine. Keeps things on the straight and narrow. Well done you! :-)

Rated 5 out of 5 stars

It really works

Brenda’s straightforward and tested approach worked a charm for our baby. We’re grateful for the structure it has brought to our lives and our happy baby boy. Her decades of experience shine through. Thank you, Brenda.

March 18, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Alex. Much appreciated. Keep up the good training. :-)

Rated 5 out of 5 stars

Amazing a difference a week can make

Amazing a difference a week can make! Thanks to Brenda’s advice our little girl is now sleeping through the night!

March 17, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you David, keep up the good training! :-)

Rated 5 out of 5 stars

Brenda quite literally saved us

Brenda quite literally saved us. We were so tired and struggling with sleep and not knowing what to do and within the week our baby was sleeping through the night and sticking to her routines which have just been amazing. We are all so happy now running on the same rhythm and Brenda’s sensible approach and support (day or night!) was so helpful. I would (and do!) recommend her to everyone - Brenda’s advice is invaluable, sensible and importantly easy to follow.

January 1, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Natalie. You also followed the advice so well done. Keep ahead of everything. Get back to me anytime you need further help. :-)

Rated 5 out of 5 stars

No exaggeration to say Brenda saved my life

Brenda came into my life at the perfect time. I felt pretty much at rock bottom after 15 months of cosleeping, breastfeeding to sleep and wakes every hour. We had all the sleep associations you could think of and I just thought my boy wasn’t a good sleeper.

Ive tried and failed with sleep training in the past so I was slightly hesitant at first, thinking I don’t want to spend a lot of money only to fail again given he was a toddler now and a pretty stubborn, strong-minded one at that.

But Brenda reassured me that her method will work if I just follow everything to a T and trust the process. So we went ahead and my life changed almost overnight. After 3 nights he was basically sleeping through 12 hours. Having Brenda on hand on WhatsApp to iron out any issues and just to get reassurance was so helpful. We stuck the course and now it’s been a couple of months and my life is completely changed. I not only have my evenings and sleep back but my mental health is so much better and I can be a better parent during the day with all my energy replenished for my lively and active boy.

Best money I’ve ever spent as a parent!

If you’re struggling with sleep and need someone to just tell you what to do without any frills then reach out to Brenda!

Thanks Brenda ❤️

January 13, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

...and thank you Aqsa. It must be helping a lot to have your sleep over this very busy time. Keep up the good training! Get back to me anytime you need further help. I wish you all the very best moving forward... :-)

Rated 5 out of 5 stars

We were recommended Brenda and she…

We were recommended Brenda and she didn’t disappoint. We have a one year old
Daughter who took sometimes 2 hours to get down to sleep and was up every hour, then rising at 4/5am every day, this had been the case for a year and we
simply couldn’t go on like it.

Brenda came to our home on the Saturday and by Monday eve Tippy slept 12 hours.
We were given bespoke and clear instructions/guidance to suit Tippy and had 24-7 contact for any Qs along the way, of which she replied promptly.
A month has passed and she has continued to sleep 7-7. It’s completely changed our lives in multiple ways! All of us are so much happier and we feel like we have our life back as a family and as a couple. We are very grateful to have worked with her.

She is the real life Mary Poppins…we will use her again and again, when we have more children. My only regret is not finding her earlier!

January 31, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Kitty. You all did very well. You listened and carried out my advice. I am very pleased for you all and it is life changing. Continue the good work. Get back to me anytime you need assistance again. :-)

Rated 5 out of 5 stars

I was co-sleeping for 5 months

I was co-sleeping for 5 months, desperate for change and for my son to sleep independently. He also had bad eczema which was keeping him restless and awake.

Brenda’s methodology and skill has lead to him sleeping in his own room, through the night, able to self soothe and much happier in himself and his skin has improved.

Brenda can cleverly understand the family dynamic and introduce ways of working which each child which suits them and the mother.

My life has changed and Brenda offered support and tough love which is what I needed for things to change.

Thank you Brenda !

March 3, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Natalie. Yes, a bit of tough love goes a long way.... Also glad to hear the eczema has improved. Keep ahead of the little man and adjust accordingly. Get back to me anytime you need assistance. :-)

Rated 5 out of 5 stars

4.5 month old sleep transformation

Our 4.5-month-old had gone from waking just twice a night to waking every 1.5 hours, and there seemed to be no end in sight. Exhaustion doesn’t quite cover it — we felt completely lost. We thought we were “doing everything right,” yet every source of advice seemed to contradict the last, leaving us unsure what to change or where to begin.

Brenda came highly recommended by a friend who called her a true “sleep wizard.” By that point we were willing to try anything, even with a healthy dose of scepticism.

She spent one afternoon with us and our son, and incredibly, he has slept through the night from the very day we met her. We are genuinely shocked by the transformation and deeply grateful for her calm guidance, insight, and experience. Thanks to Brenda, we’ve regained our sanity and feel like the best, most present parents we can be again. We can’t recommend her highly enough.

Bo, Luke & Finn

February 2, 2026
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you, yes, what a transformation! You listened well and applied the advice. I only needed to keep you focused. Things should continue. The routine will need tweaking ahead but my advice should hold you steady there.... :-)

Rated 5 out of 5 stars

We couldn’t be more grateful to Brenda…

We couldn’t be more grateful to Brenda for helping us getting our son to sleep trough the night. Theo now sleeps peacefully in his cot in his own room. We would 100% recommend her.

December 31, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Sana, you have trained him well. Everyone will be happier for it. :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look