Sleep Consultant & Parent Adviser. Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, experience, and ability to deliver results, often describing them as brilliant and masters in their field. Many people highlight the effectiveness of the service in transforming sleep patterns and establishing routines, leading to happier babies and well-rested parents. The guidance provided is often described as clear, reassuring, and instrumental in building confidence for parents. However, some customers found the approach to be incredibly stressful, harsh, or rigid, with a lack of flexibility and responsiveness to the baby's discomfort. A few other people also felt that the communication style was direct and that the service did not provide advice on broader behavioral issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their knowledge, effectiveness, and... See more

Product

Consumers find the product to be highly effective, with many reporting that their babies started sleeping... See more

Service

Reviewers highlight positive aspects of service, with many praising the clear guidance and expertise... See more

Customer service

People report positive experiences with customer service, highlighting the invaluable support and guidance... See more

User experience

Customers had positive experiences with user experience, finding that the structured routines provided a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our daughter at 20 months went from being a really good sleeper to refusing to get in her cot at night, leading to a very extended bedtime routine. She also started waking up during the night wh... See more

Company replied

Rated 5 out of 5 stars

Not sure what we would have done without Brenda. Our son was a terrible sleeper and following Brenda’s advice and her personalised daytime routine he is now sleeping through the night. Brenda gave us... See more

Company replied

Rated 5 out of 5 stars

Brenda night nannied for us from when our son was just two weeks old right through to 3.5 months, and by the time she left us he was sleeping consistently from 7 to 7 every night. What made Bre... See more

Company replied

Rated 5 out of 5 stars

Brenda is absolutely a master in her field. Successfully helped both of our children sleep through the night (now 4 & 2 yo). Brenda is a wonderful person but uses the right level of authority/energy t... See more

Company replied


Company details

  1. Child Care Center

Written by the company

A professional qualified and experienced nanny offering consultancy and advice to parents of newborn babies and children. The advice and support is non judgmental, easy, straight forward, supportive and practical. After a lifetime of working in a career with babies and children I have a wealth of experience to share. An additional 3 years experience working in a special care baby unit with sick and premature babies and 21 years supporting parents overnight as a night nanny. This experience has enabled me to condence my knowledge and share it with parents who may have become parents for the first time. The advice, support and practical help in most cases takes place in the parents home. If the parents are overseas the help can be shared in an online meeting or phone call. Advice is very much a personal approach to the individual child and the uniqueness of that family life. Ethnicity and cultural backgrounds are always taken consideration as many families live overseas and parents come from diverse backgrounds. Above all I respond well to communication and support each family with the same enthusiasm with my job today as I did the first day I became a trained nursery nurse.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Game changer

Brenda worked with our family for two months, and we couldn’t be more grateful for her support. She brought a wealth of knowledge, teaching us helpful tips and tricks. She provided us with a routine on day 1 which was a game changer for us. It provided us with a plan for the day and allowed us to get on top of things rather than just waiting for the next thing to happen.

Brenda’s help allowed me the time to recover and thanks to her expertise, our baby is now sleeping through the night. Brenda is calm, reliable, and has a wealth of knowledge —truly an excellent night nanny. Thank you Brenda!

July 1, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you Sophie. I hope R is still moving in the right direction. Enjoy your evening and start to 2026! :-)

Rated 5 out of 5 stars

Brenda is heaven sent!

Brenda is heaven sent!
My little girl was suddenly
rampaging at bedtime and Brenda fixed her in less than a week!
Extremely knowledgeable, professional and responsive. Follow her advice and peace will return to your household.

November 2, 2025
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Reply from Sleep Consultant & Parent Adviser.

That little girl is 7 years too! It could have gone in another direction.
It was lovely working with you both. :-)

Rated 5 out of 5 stars

Incredible help!

Brenda was the most incredible help with our 6 month old boy! She helped us to switch up his routine quickly and with ease which he adapted to very well, and within a few days was sleeping through the night and naps were much more structured. Thank you Brenda!

November 11, 2025
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Reply from Sleep Consultant & Parent Adviser.

Short and to the point! Thats what gave you a result so quickly. Plus you followed through very well. All the best for 2026! :-)

Rated 5 out of 5 stars

Great results within 48 hours

We were having very broken nights sleep with our 6 month old and were recommended to speak to Brenda through friends - within 48 hours he was sleeping 7pm to 7am. We couldn’t believe it! Brenda was available on WhatsApp at any time and was quick to respond with help. Thank you Brenda!

December 17, 2025
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Reply from Sleep Consultant & Parent Adviser.

A great result! You are training him well, keep up the good work. :-)

Rated 5 out of 5 stars

Brenda has transformed our parenting journey

Brenda has absolutely transformed our parenting journey. Within four days our 3.5 month old daughter was sleeping through the night. We even went for a weekend away that first weekend of sleep training and the routine held strong. We have a much better understanding of how to structure our days with our baby and we are all much better for it. From when my daughter was a newborn I kept saying to friends that all I wanted in parenthood was someone to come along to tell me exactly what to do, to remove the guesswork and trial and error, and Brenda did just that.

November 17, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

....ah thank you Lisa, you could not have said it any better. You took the advice, applied it and followed it through. Well done and what a good baby girl! Keep ahead of the routine and adjust the routine as she develops and grows. :-)

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I hired this person as a night nurse, not a sleep trainer, and expected her to be responsive to the needs of my 2‑month‑old baby. Instead, her approach was extremely rigid and hands‑off. She repeatedly refused to pick up my clearly uncomfortable baby to soothe him, saying that in 23 years she has never picked up a baby to help them settle, and insisted on keeping him in a BabyBjörn chair during the night, including around feeding times, and did not offer to burp him, despite me explaining his digestive issues. When I finally picked him up myself, he immediately burped and was clearly more comfortable, which reinforced my concern about her approach. She also swaddled him in a wrap she had brought from her own home without asking my consent, and I had no way of knowing how clean it was.
Our baby, a few days post‑vaccines and with tummy problems, stayed mostly awake and unsettled from 6pm until past 1am (she came at 7pm). Throughout the night she kept berating me that I had let him sleep too much during the day, but for a 2‑month‑old baby, being awake for 7+hours is not a reasonable or developmentally appropriate consequence of daytime sleep. Her “advice” was that he should feed five minutes on one breast and five minutes on the other, then be put on the floor if he fell asleep and even undressed so he would be cold and wake up, which I found completely inappropriate. From the start she also failed to take over basic tasks one would expect from a night nurse: I was still the one burping him, putting him in his sleeping bag and doing much of the hands‑on care.
When, after midnight, I found he was still not sleeping and she continued to refuse any responsive comforting, I stepped in. She became confrontational, raised her voice at me in my own home, and I asked her to leave after 1am, offering to pay her in full just so the situation would end. In the two days afterwards she also sent me repeated, threatening payment messages, which felt very intimidating and inappropriate towards a busy mother caring for a newborn. The payment was made in full.
I have worked with several other maternity/night nurses without any issues; all were gentle, responsive and respectful. This particular nurse’s “military” style, lack of responsiveness to an uncomfortable baby, and aggressive behaviour towards a vulnerable mother mean I cannot recommend her to families looking for genuine night‑nurse support.

December 14, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

I am sorry it was not a good experience for you Irena. Having too many night nurses is not good, most families I work for only have one. I had only one intention, to help you and provide a professional service. I wish you all the best for you and your family.

Rated 5 out of 5 stars

We have used Brenda many times over the…

We have used Brenda many times over the years for help with our boys sleep and behaviour. Brenda is brilliant and we wouldn’t consider going anywhere else for advice! Thank you Brenda 😊

November 3, 2025
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Reply from Sleep Consultant & Parent Adviser.

Yes, and thank you for all the business. Having 3 boys is no easy task. You have done well to steer them all in the right direction. :-)

Rated 5 out of 5 stars

We are lucky in that our nights have…

We are lucky in that our nights have always been great, but our days needed help. Brenda helped us come up with a napping routine and schedule which helped the daytime fussiness, and a schedule made things easier to manage

December 7, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you Sarah, let's continue the good work...... :-)

Rated 5 out of 5 stars

Brilliant!

We were getting very little sleep with our 17 mo before contacting Brenda. Brenda was fantastic! Thoroughly worked on what we were doing and what would work for our toddlers needs. With check ins daily and answers to anything we weren’t so sure about, we are now sleeping through 7-7! Never did we think it would be possible to break the awful sleep habits. Highly recommend Brenda.

November 7, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you so much Jamella.
Keep both those girls on track over Christmas, routine still remains in place despite all the excitement Christmas brings! Get back in touch anytime.

Rated 5 out of 5 stars

My kids sleep now!

Brenda was recommended to me by a friend who had used her with both her low sleep needs babies. I was feeling at my wits end as a single parent with 2 kids, 4 and 1.5, sharing a room. Brenda took the time to understand us and our needs during our home visit and came up with a plan to help all of us get sleep. I now have kids that sleep through the night which means everyone is getting the sleep they need and so can be the parent I want and need to be. I highly recommend her.

September 1, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you Rachel, you did a great job! Keep up the good training. :-)

Rated 5 out of 5 stars

Brenda met our son when he was 12 weeks…

Brenda met our son when he was 12 weeks old and within 3 days he was sleeping through the night. She also helped us with a day time routine, which our son loves (he genuinely looks happy when he gets into his sleeping bag) and it brings structure to both his and my day. I cannot recommend Brenda enough!

November 27, 2025
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Reply from Sleep Consultant & Parent Adviser.

Thank you so much S. Get back in touch anytime. Keep up the good training. :-)

Rated 5 out of 5 stars

Great sleep support

Brenda was extremely helpful and managed to get our 9 month old baby to sleep through the night.
Her precise routine worked well in improving both our baby’s sleeping and feeding patterns.

October 11, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you Gabi. You also did a great job listening and following the advice. Keep up the good training. If I can help again anytime just get back in touch. :-)

Rated 5 out of 5 stars

Great sleep trainer

Brenda was an excellent sleep trainer. She got us into a strict daytime routine which helped massively with naps and meal times. She also got our 7 month old to sleep through the night which is an absolute game changer. She was always available via WhatsApp throughout the training period and could answer any questions we had.

September 18, 2025
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Reply from Sleep Consultant & Parent Adviser.

Thank you. Not too strict a routine as there has to be flexibility. Life is unpredictable. I like to call it consistency. You have established good sleeping now so you are able to relax a little. Don't get complacent, keep ahead of the game! :-)

Rated 5 out of 5 stars

Instant transformation

Brenda got us going immediately with a plan and routine that took us from chaotic cosleeping to our 5-month-old sleeping through the night in his own room, within 24 hours. Her approach is utterly direct and no nonsense, and requires pretty unwavering tough love. You have to be prepared for your baby to cry. I did tweak a couple of elements, but the governing principles worked very well and very quickly.

October 1, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you. It is unlikely any mum would get away with training their child with no crying. If you are to change things and communicate to your child this is what you have to do to get the message across. However, the results make it all worthwhile! ;-)

Rated 5 out of 5 stars

A god send

A god send, so happy for your service he is now sleeping through the night which is amazing so thanks again

October 29, 2025
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Reply from Sleep Consultant & Parent Adviser.

Thank you for todays update. Keep up the good training. :-)

Rated 5 out of 5 stars

Game changer

Brenda is a miracle worker. Our 6.5 month old son had 0 routine and each we tried to implement didn’t work, he was waking throughout the night and naps in the day were unpredictable. He also wouldn’t take a bottle and weaning was an issue. After our initial session with Brenda, ,(where she came to us outside of London) he was pretty much sleeping through the night, took a bottle and started to eat. It’s given us our sleep back and gave us confidence to sleep train which we were nervous about. He now sleeps loves the bottle and eats more. We can’t thank Brenda enough and highly recommend her. Her methods make so much sense and you see instant results.

October 5, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you. Yes, it is fair to say most parents want a result quite quickly as they are tired and not in a good place. My way of working does bring that result quickly but I am flexible and can go slowly if the parent prefers to work slowly. So pleased he is doing well on all fronts! :-)

Rated 5 out of 5 stars

Life changing - the best money we’ve ever spent

This was the best money I think we have ever spent! Brenda literally changed our lives. We have a 20month old girl (who was 3 months premature) - at the time of reaching out to Brenda we were all broken, including our baby girl. It would be a complete roulette on putting her down to sleep and sometimes take over an hour. We were up 3 times a night and starting our day by 5am, sometimes earlier. All Whilst juggling full time jobs and nursery for her.
After 3 hours with us in person, where Brenda really listened to and understood our journey, she implemented a routine that almost immediately showed improvement. within 2 nights she wasn’t waking up during the night, and within a week, with tweaks to the routine thanks to the daily contact with Brenda, she was finally sleeping through. Plus she had a much better relationship with food. All of which meant a much happier baby.
Not just that, the routine has meant we could go on holiday, go away for the weekend, adapt things slightly and still have a peaceful night.
I’ve got lots of friends who have used sleep consultants and tried to pass on tips, but what we learnt is that it is completely unique to your child’s needs, and that’s what Brenda addressed for us.
Thank you so much, Brenda, you’ve turned our lives around.

September 1, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

...and thank you Alex for your kind words. So glad it has all worked out and she is now doing better all round! Well done for training her so well. :-)

Rated 5 out of 5 stars

Great family business ...

We first worked with Brenda's sister Sarah as a night nanny and sleep trainer when our son was born, and she was absolutely wonderful. More recently, when our son turned two, we reached out to Brenda for some help and guidance - she came for an afternoon visit and followed up with WhatsApp support that was simply incredible.

Her advice was spot-on, practical, and delivered with such warmth and reassurance. Within days we saw a huge improvement in our son's sleep and general routine. Brenda has that rare combination of deep experience, calm authority, and genuine care that immediately puts you at ease.

I can't recommend Brenda (and her family team) highly enough, she is a lifesaver for new parents and for anyone who just needs some expert help getting things back on track.

August 18, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you for your kind words Ed. Keep going with the excellent training. All the best to you and the family. :-)

Rated 5 out of 5 stars

Finally got our son sleeping consistently

Brenda has made a real difference for our family. Our 8-month-old has some medical issues, so we were reluctant to try strict sleep training and weren't sure a structured approach would work for us. Brenda understood our hesitations but gave us the confidence to implement a routine that would work for our son.
He now sleeps through the night and naps like clockwork during the day. The change has been huge for all of us - we went from exhausted and overwhelmed to rested and capable parents. Highly recommend Brenda's knowledgeable and reassuring guidance

October 8, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you Rose, that is so nice to hear. Despite the medical issues M has done so well and you have trained him well. Keep up the good training. :-)

Rated 5 out of 5 stars

A pathway out of the trenches!

We enlisted Brenda’s help following a recommendation from friends. She came to assist with my 8 month old baby - who was waking 8 times a night, and my 4 year old with some structure and behaviour issues. Within 3 nights, our baby was sleeping through from 7pm - 6:30am. Our 4 year old also made some big leaps forward. Brenda’s approach is direct, no nonsense and exactly what we needed to give us a clear pathway forward. We were utterly in the trenches and Brenda gave us the tools to pull us out.

September 8, 2025
Unprompted review
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Reply from Sleep Consultant & Parent Adviser.

Thank you ELW. You won't get back to that place now you are more confident, in control and have learnt more about sleep training. Well done! :-)

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