Sleep Consultant & Parent Adviser.Reviews 

227
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, experience, and ability to deliver results, often transforming challenging sleep situations within days. Many highlight the effectiveness of the routines provided, leading to significant improvements in children's sleep patterns and overall family well-being. The service is frequently described as a game-changer, with people appreciating the clear guidance, support, and confidence it instills in parents. However, some customers also noted that the communication style can be very direct and the approach to sleep training is strict, which may not suit every family, particularly those seeking a more empathetic or flexible method. A few other people also felt that the rigid, one-size-fits-all approach did not always account for individual baby temperaments or specific needs, leading to some discomfort or regret.

What people talk about most

Staff

Consumers find staff to be positive, with many describing a staff member as a "miracle worker" and "game... See more

Product

Reviewers mention positive feedback about the product, with many customers reporting that their babies... See more

Service

Customers consistently note positive experiences with service, often praising the effectiveness in... See more

Customer service

Clients share positive opinions on customer service, highlighting the invaluable ongoing support and guidance... See more

User experience

People report positive experiences with user experience, finding that implementing a routine instantly helped... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our daughter had been waking 3-4 times a night before Brenda arrived and now sleeps from 7-7 every night. Brenda won't sugar coat things for you, she is very straight talking but she does produce resu... See more

Company replied

Rated 5 out of 5 stars

Brenda completely changed our lives, basically overnight. Our son hadn't been sleeping through the night since we returned from Australia on holiday for almost two months and we were at our wits end.... See more

Company replied

Rated 5 out of 5 stars

We got Brenda onboard when our baby was 8 weeks old and we were put into a routine on the same day and our daughter responded to it instantly. She went from not sleeping at all, to sleeping... See more

Company replied

Rated 5 out of 5 stars

Not sure what we would have done without Brenda. Our son was a terrible sleeper and following Brenda’s advice and her personalised daytime routine he is now sleeping through the night. Brenda gave us... See more

Company replied


Company details

  1. Child Care Center

Written by the company

A professional qualified and experienced nanny offering consultancy and advice to parents of newborn babies and children. The advice and support is non judgmental, easy, straight forward, supportive and practical. After a lifetime of working in a career with babies and children I have a wealth of experience to share. An additional 3 years experience working in a special care baby unit with sick and premature babies and 21 years supporting parents overnight as a night nanny. This experience has enabled me to condence my knowledge and share it with parents who may have become parents for the first time. The advice, support and practical help in most cases takes place in the parents home. If the parents are overseas the help can be shared in an online meeting or phone call. Advice is very much a personal approach to the individual child and the uniqueness of that family life. Ethnicity and cultural backgrounds are always taken consideration as many families live overseas and parents come from diverse backgrounds. Above all I respond well to communication and support each family with the same enthusiasm with my job today as I did the first day I became a trained nursery nurse.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(227)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

18 month old sleep regression

Our 18 month old went through sleep regression badly. We had just welcomed our baby boy a month prior and found ourselves with a newborn and a toddler in our bed every night.

Brenda visited us and immediately gave us the right tools to fix the problem. I really did not think anything would work but here we are 2 months later and my toddler sleeps through the night beautifully.

Brenda also helped with getting by newborn into a good routine and I cannot thank her enough for all her support.

Thank you Brenda !!!

January 29, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Hannah. I enjoyed my visit to you and following it up daily with you and your mum. You both applied the advice very well. Keep up the good training. :-)

Rated 5 out of 5 stars

Brenda has been a lifesaver

Brenda has been a lifesaver. Following a cry for help to Brenda as my baby was waking up every 45 mins at night, it took only 2 hours over a video call for her to be able to determine the character of my 5 week old son and provide me advice specifically adapted to him. We started a routine and had immediate results from the very first night. The evening witching hours didn’t exist anymore and we were awake at night considerably less. The very next morning he gave me his first smiles and was a significantly more settled, happier baby. Brenda’s routine and advice has consistently been spot on. She knows straightaway what to do - do as Brenda says and it works! At around 3 months he started sleeping through the night from 7pm to 7am with a dream feed. We are still in constant communication and at 5 months he sleeps through the night for 12 hours without a feed. Brenda always checks in and is prompt to reply to any questions. She has been available at all times a day, 7 days a week for the last 5 months and has talked me through the most difficult evenings from afar. Working with Brenda has been a game changer, her advice has been invaluable to me. She has also accompanied me through weaning. I would fully recommend Brenda to all parents.

March 4, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you so much for your kind words. To be honest to any parents reading this there was a degree of crying but there was a purpose to the crying and we were in control, but boy, was it worth it. When your child sleeps 11-12 hours all night no wakes and then smiles to you in the morning it is a lovely reward. :-)

Rated 5 out of 5 stars

Brenda provided us with excellent…

Brenda provided us with excellent advice and support which has led to us resolving our two year olds sleep issues. She now sleeps through the night as standard and is much more content as a result and we are finally more rested. Thank you for your support.

March 1, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

...and thank you both Jonathan for listening and training your 2 year old so well. :-)

Rated 5 out of 5 stars

A total transformation!

Brenda was a huge help with getting our new baby to sleep through the night. We contacted Brenda off the back of a referral from a friend, as we were struggling with wakes every 45mins. After the first night working with Brenda, our little one slept for 12hrs with the exception of one single wake, a total transformation!

February 1, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

You listened well and did the training, well done! Enjoy your trip. :-)

Rated 5 out of 5 stars

Thank you Brenda!

Brenda was a miracle worker! Our daughter was 5 months old and a terrible sleeper. Some nights we would have 2 wakes and other nights we would have 5. Brenda had her sleeping through 7:30-7:30 within 3 days and she has done so ever since (she is now 3). We will certainly call Brenda back for our newborn soon! Thank you Brenda!

May 28, 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Yes, don't hesitate to ask second time around! :-)

Rated 5 out of 5 stars

Thank you Brenda!

Brenda has been a great support to our family! She has been with us few nights a week when my daughter was born. Not only she supported us during the nights but she also guided us creating a routine for her day and helped us to remove the night feeds when time was ready, and thanks to her guidance our daughter has been sleeping through the night ever since! Brenda is someone with great experience who knows what she is doing, I would definitely recommend her!

January 22, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Lu, looking forward to helping you with your next baby too! :-)

Rated 5 out of 5 stars

Life changing!

Brenda was incredible - she literally changed our lives overnight. I was really struggling with our 10 weeks old sleep and my husband works away every few weeks so the days were difficult surviving on a few hours sleep each night.
I called her and she was with us the next day, she spent a few hours with us chatting through everything. By the time she left our son was napping in his cot for his lunchtime nap (having only ever slept on me or in the pram before!), and that night he slept 7-7 with one wake (plus a dream feed). The next night he woke a couple of times, but by night three he was consistently sleeping 7-7 with the dream feed. He never had a four month regression and has been sleeping like this ever since Brenda arrived! We spoke to Brenda almost every day over WhatsApp which was a huge help with questions and seeking guidance on sleep, dream feed, dropping naps, shortening naps and weaning too.
By far the best best best thing we spent money on and so glad we sought Brenda's help - she is a miracle worker!

September 12, 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Wow! Thank you Charlotte, it was lovely working with you too. :-)

Rated 5 out of 5 stars

Help with 5mo sleeping and bottle refusal

Brenda has helped us with both our children at around 5 months. It was transformative and probably the best money we have ever spent! Our 2 year old has slept 7-7 ever since Brenda visited at 5 months old. Our younger son, who Brenda saw at about 5 months, went from waking twice a night and completely rejecting the bottle to sleeping through the night (with the odd murmuring) and drinking a bottle. Our younger son also had weight gain issues which Brenda helped us with. Everyone in the family is so much happier with more sleep - the children are happy with loads of energy, and it removes a big source of conflict between me and my husband! She is a miracle worker and you shouldn’t hesitate to contact her. I will say her methods aren’t for the faint hearted and you do need to follow the advice to the letter, but if you do that, after a few difficult days your life will be transformed.

December 31, 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Stephanie. Keep those boys on the routine and you should continue in the right direction. It was great working with you. :-)

Rated 5 out of 5 stars

Quick and very effective

My 9 month old daughter had been waking every 1 to 2 hours every night for months and often woke to start the day at 5am and I was completely exhausted. Brenda completely transformed things within just a couple of nights. My daughter has been sleeping for nearly 12 hours a night for over 6 weeks now. I would highly recommend Brenda.

January 1, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Rachel, it was a delight meeting your daughter and helping with her sleep. Enjoy your return to work. :-)

Rated 2 out of 5 stars

Not the right fit for our family

While Brenda offered some solid advice on sleep training and creating a good sleep environment for my baby, which improved my baby’s sleep habits, I am unable to comment on the effectiveness of her approach as we were unable to follow through - the tips were useful, but Brenda’s style was very harsh. Her strong insistence on the “cry it out” method was not something I could sustain as it wasn’t just prolonged crying but was our baby suddenly went from being happy/bubbly to being really solemn during her awake period. We eventually just gave up because it felt like there was no room for any other approach and it wasn’t a right fit for our family (whilst sleep was important to us, our top priority was definitely the well being of our baby). I would recommend this service for those who are comfortable with a strict approach, but it wasn’t right for us.

January 27, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Karina, other alternative ways were given to you but whether they work it is something you will need to continue to work on. Having granny full time as well as a full time nanny means you have more time, many mums don't have that luxury. However, you are no doubt in a much better place than when we initially met. :-)

Rated 5 out of 5 stars

Guaranteed results with Brenda

Brenda is a very experienced nanny. I’ve seeked her help when my 4 month old turned into cat napping, irritable & constantly waking up at night baby. She gave me the confidence to stop feeding overnight and seek help with reflux which has solved all the problems

January 13, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Katie, it was a pleasure to help you. :-)

Rated 5 out of 5 stars

phone consultation with brenda

After a phone consultation with brenda, our 6 month old was sleeping through the night within a week. I would definitely recommend her.

February 18, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

I am disappointed we did not meet but you got the end result you wanted. :-)

Rated 5 out of 5 stars

Brenda is excellent

Brenda came at a complicated time, as our 2 month old baby was not resting and at times was awake for up to 5-6 hours and very irritable, we didn't know what to do, we were desperate. We live in Spain and through a friend we got Brenda's phone number, and the distance was not a problem, she helped us to understand our son to help him sleep. From the first call, we knew that this was what we needed because he gave us a lot of security and confidence. We are very happy with the results and the progress our baby has made in the last 3 weeks, Brenda has been a great help to us as a family, and we have seen a total change in our home. It is what we were looking for and has made us feel very understood in such a difficult time as having a newborn. We are very happy and grateful to her.

February 11, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

...and I am grateful to you for following the advise and listening. The parents who do follow the advice are always the ones who succeed. :-)

Rated 5 out of 5 stars

Thank You Brenda

Brenda has been totally amazing for both my boys. She came to us when we were totally exhausted and changed that very quickly! When you haven't been getting sleep and can't see the wood from the trees it's time to call her. Within a matter of days both boys were sleeping all night and for that I'm eternally grateful to her. Follow her routine like the bible and you and your baby will Thank her. I will miss her daily 'check ins', they are comforting and keep you on your toes!
Thanks Brenda.

February 7, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

You will always be on your toes with that trio! Thank you Gussy. ;-)

Rated 5 out of 5 stars

Brenda is amazing

Brenda is amazing.
She is firm with her approach and guidance but it’s exactly what we needed. My kids are now 8 and 5 years old and they are (and have been since 3 months old) brilliant sleepers. I was so lost when I contacted Brenda and she changed my life - literally overnight. Trust in her system and your kids (and you) will be so much happier.

February 5, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Trust, spot on Hannah. Only last night I said that very word to a parent, trust the professional. You did and it paid off! :-)

Rated 5 out of 5 stars

Total sleep turnaround for 5 month-old

Brenda came highly recommended by two friends and since getting her help we have not looked back. We have had a total turnaround in our babies sleep (within 48 hours!) and therefore our enjoyment of parenting. Would recommend to all parents who are having sleepless nights!

February 4, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you Anna :-)

Rated 5 out of 5 stars

Brenda is undoubtedly one of the best, if not the best, in London.

Brenda is undoubtedly one of the best, if not the best, in London for baby sleep training. We trusted her with our baby girl, and the results were incredible. Before following Brenda's guidance, our daughter would sleep a maximum of six hours over night. But just three days after our consultation, she was sleeping from 7 PM to 7 AM!

Brenda was consistently in touch, checking on our progress and offering support. We couldn’t recommend her more highly—two of our friends have already taken our recommendation, and they are just as grateful. Thank you, Brenda!

January 4, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you for your kind words :-)

Rated 5 out of 5 stars

Brenda really helped us out with our…

Brenda really helped us out with our baby at 5 months who was waking multiple times at night. Within the first week his sleep had changed. He is currently 10 months & she is still very prompt with support.

January 31, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you :-)

Rated 5 out of 5 stars

Brenda came highly recommended from…

Brenda came highly recommended from many trusted friends and solved our situation within 48 hours. We have a toddler and a 6 month year old that were waking up at different times in the middle of the night and with a combination of sensible daytime sleep and diet management and a wealth of practical and tactical advice as much as overall assurance around how normal our situation was, we got there in two days and got rid of the dummy and a bunch of other bad habits at the same time. Got not recommend Brenda highly enough

January 20, 2025
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Thank you for your kind words Aidan. :-)

Rated 5 out of 5 stars

Sleep superwoman

We contacted Brenda when our daughter turned 4 months, having gone through a terrible month and with no end in sight. Some nights she was waking every hour….
In came Brenda - the sleep superwoman who transformed our lives! Night 1 - she slept 7-7, night 2 7-7, night 3 7-7; we honestly couldn’t believe it. I felt instant trust and confidence in Brenda, she doesn’t sugar coat anything but gets the results.

April 17, 2024
Unprompted review
Sleep Consultant & Parent Adviser. logo

Reply from Sleep Consultant & Parent Adviser.

Straight to the point, I love it! :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look