The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. Tile Manufacturer
  2. Brick Manufacturer
  3. Building Materials Supplier
  4. Decoration and Interior Design Store
  5. Home Improvement Store
  6. Tile Store

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service from sending the sample through to prompt delivery and then organising collection and refund for the boxes unused. My backsplash looks fantastic! Highly recommend this company.

February 3, 2026
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Reply from The Brick Tile Company

Thank you so much for your lovely review! We’re delighted you’re happy with the service and your backsplash. We’d love to see how it turned out so please email us a photo of your project for our monthly competition.

Rated 5 out of 5 stars

The information supplied is fantastic…

The information supplied is fantastic very helpful,the calculator at the is great look forward to using this product.

March 16, 2026
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Reply from The Brick Tile Company

Thank you for your kind review! We’re really glad you found the information and calculator helpful.

Rated 5 out of 5 stars

Amazing!

Our brick slips look absolutely amazing on our new fireplace. They will lighten up a lot in colour a couple of weeks after they are delivered so don’t be shocked when they arrive. Unfortunately a few broke in transit but the team were quick to fix this for us. Fab experience, thanks

March 16, 2026
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Reply from The Brick Tile Company

Thank you so much for your lovely review! We’re thrilled to hear your fireplace looks amazing and that you had a great experience with us.

Apologies again for the breakages in transit, but we’re glad our team could get that sorted quickly for you.

Rated 5 out of 5 stars

Excellent service and support…

Excellent service and support throughout. Great product. Very happy with end result

March 10, 2026
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Reply from The Brick Tile Company

Thank you for the 5* review! So pleased you're happy with your project!

Rated 4 out of 5 stars

Take note if a DIYer, this is harder than you think.

Overall I’m really pleased with the outcome of this project. However, there are a few things a prospective DIY enthusiast should consider

1) The slips are all shapes and sizes. Whilst this is great for the overall look it’s an absolute headache trying to keep things level. I tried countering this using laser levels and drawn lines. The shape also meant that I underestimated the impact around our log burner, resulting in a rewrite of the top section.

2) Ordering - I used the online order calculator. Whilst I had enough of everything I was left with a full bag of cement and an unopened box of spacers, together with a further half bag of cement and mortar.

3) Brick dust - be wary of the amount of dust on the slips. The red dust certainly toned down the cream mortar when clearing up.

4) Cutting tiles - I used a diamond cutter but found very quickly that the odd slip shapes made it difficult to make straight cuts

5) Sealing- we just about had enough sealant for one coat. It’s very wet! On the video guide it talks about letting the sealer dry before a second application but the sealant pack says not to do that. Some very clear guidance would be useful.

6) Watch the videos- they are very useful.

January 23, 2026
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Reply from The Brick Tile Company

Hi Gary,
That's a lot of feedback thank you very much - we'll have a look into all of your points there to see how we can improve our service. I'm pleased you are happy with how it turned out!
Thanks,
Joe

Rated 5 out of 5 stars

Excellent

Excellent, quality service, delivered as anticipated and the standard of product was high

January 21, 2026
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Reply from The Brick Tile Company

Thank you for your kind feedback! We're really pleased to hear you were happy with the service, delivery, and quality of the product.

Rated 5 out of 5 stars

Sherrie is simply amazing

Sherrie is simply amazing, good stock and good customer service :)
Dawn DBM brickyard

March 2, 2026
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Reply from The Brick Tile Company

Thank you for your lovely review, Dawn! We'll be sure to pass your kind words on to Sherry.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, prompt delivery, good products and really good instructions.

February 26, 2026
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Reply from The Brick Tile Company

Thank you for the lovely review! We're so pleased you found everything clear and the service helpful.

Rated 5 out of 5 stars

Great product

Great product. Promt service.

February 25, 2026
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Reply from The Brick Tile Company

Thank you for the 5* review!

Rated 5 out of 5 stars

100% recommend

All the info sent with the product was great and very helpful for me to be able to install them myself.

February 24, 2026
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Reply from The Brick Tile Company

Thank you for the lovely review. We're glad you found our installation info helpful.

Rated 5 out of 5 stars

Excellent products and service

Entire experience from start to finish was a pleasure. My order for brick slips was dispatched promptly. The first order was damaged during the delivery process and this is something that was noted before delivery and a fresh batch sent out- all without involving me in any way! I was kept fully updated about the progress of my order and the second batch made it to me safely. I built a fireplace for my living room and it's been the most admired feature of the house! I seem to have miscalculated and ordered more tiles than I needed - but very much looking forward to using it for another project! Would definitely definitely recommend

February 23, 2026
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Reply from The Brick Tile Company

Thank you so much for your wonderful review! We’re thrilled you’re happy with your new fireplace. We’re sorry there was some damage in transit, but we’re pleased we were able to rectify this quickly for you.

Rated 5 out of 5 stars

Efficient service

Efficient service, lovely slips, all sent promptly and with clear instructions

February 23, 2026
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Reply from The Brick Tile Company

Thank you for your great review! We’re so pleased you’re happy with the slips and our efficient service.

Rated 5 out of 5 stars

Great product

Great product, looks just as I had hoped.

February 20, 2026
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Reply from The Brick Tile Company

Thank you for your 5* review!

Rated 5 out of 5 stars

When I spoke to agent very helpful with…

When I spoke to agent very helpful with my order and and telling me the best way to go about it would not hesitate in placing more orders in the future,arrived when the agent said it would quality bricks.

February 18, 2026
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Reply from The Brick Tile Company

Thank you so much for your kind review! We’re really pleased to hear that you found our team helpful and that your order arrived as expected. It’s great to know you’re happy with the quality of the bricks, too.

Rated 5 out of 5 stars

Excellent company from order to delivery

Ordering was very easy. We especially liked the fact that once we had chosen our brick, the additional products that we needed were worked our for us. As novice wall builders this was extremely helpful. The lead time was good allowing us to start our project in a timely manner and the delivery driver was very helpful.

February 19, 2026
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Reply from The Brick Tile Company

Thank you for your fantastic review! We're so pleased the ordering process was easy and that our calculator helped. It's great to hear everything arrived on time too.

Rated 5 out of 5 stars

They were extremely helpful on the…

They were extremely helpful on the phone - advising which items were in stock for immediate delivery. The product was delivered very promptly and was of an excellent quality and looks fabulous! Another company didn’t even deliver the samples!

February 18, 2026
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Reply from The Brick Tile Company

Thank you for your wonderful feedback! We're so glad our team could help you quickly over the phone and that you're delighted with the quality and look of the product. We truly appreciate you choosing us!

Rated 5 out of 5 stars

GREAT SERVICE RECEIVED THEM REALLY…

GREAT SERVICE RECEIVED THEM REALLY QUICKLY AND SO HAPPY WITH END PROCUCT

February 17, 2026
The Brick Tile Company logo

Reply from The Brick Tile Company

Thank you for your lovely feedback! We're so pleased you received everything quickly and are happy with the end product. We really appreciate your support!

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