Ordered multicolour festoon lights. Took longer to arrive but did arrive. However one hook broken so can’t hang them properly. Emailed via website and directly also tried ringing multiple times and ju... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried to contact via email, telephone and got one call saying the “infamous” Karl is with clients will call back. Still waiting... they don’t under at table their responsibly under the Consumer Direc... See more
Had the worst purchase experience ever. Delivery was quiet long, order arrived incomplete. Responded only to my first email. One of the Brightlightz guy Shaun promissed to sort it out and let him know... See more
Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it... See more
Company details
Contact info
Unit 15, Ackhurst Road, Common Bank Ind Est, PR71NH, Chorley, United Kingdom
- 01257470734
- help@brightlightz.co.uk
- brightlightz.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great lights!
Really pleased to have found Bright Lightz! Fantastic products, competitive pricing and speedy delivery! Bought some rope lights to brighten up the outside of my house and was so pleased with them I have been back to buy some more! Definitely recommend!
Brightlightz products and service
I have been using Brightlightz for all my LED lighting needs for over 6 years, most recently in October 2020, and have had a wall-2-wall great experience every time. The products are very good indeed, delivery timescales are always short, and on the one occasion when 1 bulb in a pack of 10 was faulty, a replacement was sent double quick, no questions. Highly recommended online seller.
Had the worst purchase experience ever
Had the worst purchase experience ever. Delivery was quiet long, order arrived incomplete. Responded only to my first email. One of the Brightlightz guy Shaun promissed to sort it out and let him know if something goes wrong. But missing item never turned up, no respond to emails no phone answers. Now money spent but no item. Have nothing just leave bad review and warn other customers...
Quick delivery
Great service. Quick delivery and really pleased with the lights we ordered.
We would definitely order from here again.
Excellent service
Excellent service with a very swift response to my e-mails. Had one slight issue and they supported throughout and made sure I was satisfied with my purchase. Would recommend and I will be using them again.
Highly recommended!
Have been a happy customer since 2013. Extra fast delivery, wonderful customer service and great products.
Their outdoor led curtain lights are just amazing. Highly recommended.
Excellent service
Excellent service, got my sample within a couple of days, and just about to send the full order as I am so pleased with the product. Will certainly be ordering again.
Transformer Replacement
I purchased a set of decking lights from Bright Lightz 2 years ago and the lights have just started to flash which was caused by a faulty power supply. I contacted Bright Lightz about a replacement power supply who kindly offered to send out a replacement free of charge! A great service and highly recommended.
Excellent customer service
I searched my local town for a particular bulb without success then I found Bright Lightz online and emailed them. They were fantastic (Shaun) he located the exact bulbs that I wanted and he made sure they had it in stock and he replied very quickly to my emails. I am so grateful for all their assistance
First time using Bright Lightz as…
First time using Bright Lightz as required mains voltage LED tape lights, arrived well wrapped and in perfect condition. Fitted and working and looking perfect.
Snagless
Snagless! I have been using Bright Lightz for several years now, always great prices and service. If you need any advice, just call them, always helpful.
Once again can't fault
2nd time used brightlightz in space of a week and very good quality and speedy delivery once again
Led strip lights 👌👍
What can I say about bright lightz 🤔 the led strips I have had off these guys are the best on the market. I use them in gardens, bedrooms, kitchens also me caravan. Cannot fault them, the colours are brilliant so 🔆. Just ordered some more blue can't wait to fit them 😍👌👍
Ordered 240volt led tape arrived next…
Ordered 240volt led tape arrived next day works fine excellent service
Gerry
Great service
Never answer the phone whatever time…
Never answer the phone whatever time you ring or reply to e emails,ordered 15mm blue leds description said each light with 5 metre wire plus female dc conector at end exactly what I wanted for my plinth didn't want the daisy chain type,but sent me that type from.strictlyleds.co.uk which is in fact next door unit 14,but bright lightzis unit 15!!,then noticed after e mail sent I noticed the website read up changed to daisy chain type,!,coincidence?,best shop with better online company.avoid.!
Good Products and Service
I have used Bright Lightz for several years and have always found the products and service very good. I would recommend them.
Recommend Bright Lightz highly
Recommend Bright Lightz highly - excellent customer service, immediate response, lights really good quality. Have bought from them several times now and never disappointed - well done!
really good service
Tried many times to contact them about…
Tried many times to contact them about some querIes I had with the product, emaiL facility not working and no-one answering the phone. I understand COVID has impacted this but would have expected someone to answer the phone once in a while at least .
I didn’t even get an email receipt for the purchase, delivery info, nothing.
Lamp unit is supposed to be fitted with 15 leds each - mine only have 3. The quality feels ok but it’s not outstanding .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








