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Rated 1 out of 5 stars

Called into the store having previously called to confirm they would be interested in purchasing some gold coins. Having been provided with a quote they stated, however, that they couldn’t pay me beca... See more

Company replied

Rated 5 out of 5 stars

Good morning I have just visited Bristol Gold in Fishponds and was greeted by a very pleasant lady whose name is Beth. Her customer service is excellent and I praise you as a company for training peop... See more

Rated 5 out of 5 stars

Personally I would not go anywhere else to buy and sell and get the odd bit of advice on items maybe you want to sell, get repaired or in need of a bit of cash from unwanted items. Really nice bunc... See more

Rated 5 out of 5 stars

Bristol gold They.are the best gold shop anywhere in the bs region they are honest and very genuine staff are so kind and helpful and I would not go anywhere else if you want a genuine valuation on a... See more

Company details

  1. Gold and Silver Trading Company

Information provided by various external sources

Welcome to Bristol Gold - Instant Cash paid for gold in any condition, scrap, broken, new and wearable! We pay more for stone set jewellery. Check our website for daily price updates!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I definitely recommend Jason at Bristol…

I definitely recommend Jason at Bristol Gold! I emailed out of hours not expecting a reply until the next day and he answered my questions and gave me a transparent quote. My husband sold to him the next day and even he said he that Jason was the nicest dealer he had spoken to - we had spoken to a few! Great professional service with transparent advice along with a good price - wouldn’t choose anyone else if I needed to in the future!!

February 11, 2023
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Beverley! Hope we see you again in the future.

Rated 1 out of 5 stars

Beware of this company

Beware of this company. Very dubious sales practices.
Went to their old premises last summer and sold 2 gold chains. Whilst I was in the shop they also valued a 0.5 carat diamond gents ring at £500 I was looking to sell. I said I would think about it.
Today I went into there new shop with the ring and made out I was a new customer. I was shocked to be given a valuation of £220 by a guy in there with a black beard. I told him the company had offered me £500 last year! No more to be said. I will take my business elsewhere. Absolutely disgusting!!

January 13, 2023
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Hi Tim,
I'm sorry you've had a bad experience with us and felt the need to leave this review. I assure you there was no intention of us to offend you with this up to date offer of your ring.
When buying diamonds and pieces of jewellery in general there are a lot of angles to consider bar just what the stone is worth and the metal is worth.
We also take into account what stock we have, what is currently selling well and what else we can do with a piece if it doesn't sell in the window.
When you originally came in and we offered you £500 we probably had a customer who was looking for that perticular item and now that is not the case.
So sorry once again there was no intention of insulting you.

Kind regards,
James

Rated 5 out of 5 stars

Excellent staff and Service

The owner and most of the staff ( Jason and James) are extremely polite and helpful in dealing.
I would super recommend them for sale and purchase of items.
And there prices are always very fair and reasonable.
Thanks Guys
Syed shah
Virginmedia

December 10, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Syed, Always a pleasure to serve you.

Rated 5 out of 5 stars

Excellent service

Excellent service, very pleasant your man, felt really safe there, more than happy with price we were given. Would definitely use again.

December 21, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Lesley! We pride ourselves on trying to make a transparaent safe enviroment for our customers.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, genuinely nice people and try to accommodate as much as possible. Will use them continually whether it be for bullion buys and sells or for short term loans. First class company and Jason the owner is a true gentleman!!!

October 17, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Adam, Don't know about the gentleman part though! :')

Rated 5 out of 5 stars

I really recommend this place

I really recommend this place, even if you have to travel from far away! Very professionals and they give great value!

September 3, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you James, Your review is much appreciated!

Rated 5 out of 5 stars

Silver purchases

Smooth stuff, great prices.

June 11, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thanks Matt, much appreciated!

Rated 5 out of 5 stars

Bristol Gold are truly a wonderful and…

Bristol Gold are truly a wonderful and honest business. I have visited twice in the last month, most recently today to sell
Some gold and the whole process was made so easy and professional.

I have dealt with both Jason and Dylan and a couple of other guys who have all been really helpful and always very professional.

I was able to go into there safe private room to make the sale and I was paid within a couple of minutes with the best and most fair price I could have asked for.

I was even made a coffee and given delicious chocolate biscuits.

It’s in a great location also if you’re driving with loads of free parking in the surrounding roads.

I will hopefully be paying a visit again soon to purchase a phone.

I drove an hour and a half to get to them, but we’ll worth it for the very fair price I was given and the super service.

I was nervous when I read the words ‘pawn shop’ online, but trust me there is nothing to be worried about.

I honestly 100% recommend these guys with all my heart.

Thank you again so much, best wishes from Lucy

March 5, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Lucy for a lovely glourious review, I'm glad we made your experience with us a safe one.

Rated 5 out of 5 stars

Very pleasant

Very pleasant, very helpful, very professional.
Thank you

March 1, 2022
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Carol!

Rated 5 out of 5 stars

Well worth the visit

Visited Bristol Gold at the end of September, Jason spent over 2 and half hours sorting out a lot of gold and silver, our dad had left us, very professional and honest and gave us good prices, made a hard situation a lot easier thank you Jason

November 1, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Debbie, I'm glad we made things easy for you! Please let us know if there is anything else we can do for you.

Rated 5 out of 5 stars

Really quick and easy sell

Really quick and easy sell - took some old Gold in, they checked it over, weighed it & gave me a quote I was happy with. I accepted and they paid the money straight into my account via bank transfer. All done & dusted within about 20 mins - brilliant service, would recommend & will use again :)

October 20, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thanks Sarah, Quick and easy is just how we like it.

Rated 5 out of 5 stars

Visited Bristol Gold today 19th…

Visited Bristol Gold today 19th October 2021.
My Husband and I were very impressed, we were served by a very friendly member of staff who gave me a fair price for some jewellery that I wanted to sell.
I would certainly go there again in the future if I wanted to sell something and I would highly reccomend them.
Mrs. Taylor.

October 19, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thanks Bernice! These kind words are most appreciated.

Rated 5 out of 5 stars

Always a fair and friendly experience.

Have used the shop many times and always a very warm and friendly experience, whether buying or selling both gold and silver I have always had fair deals. Recently changed my mobile phone and was really impressed with the help I was given in changing and swapping the info from my old phone to the new one. Great job chaps many thanks. Bernie.

October 7, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Bernie! Always a pleasure to deal with you.

Rated 5 out of 5 stars

Bristol Gold Bristol Fishponds is one…

Bristol Gold Bristol Fishponds is one of the best shop that you can come to the staff are lovely the managers are good they help you with anything that you want guys that is the store that you need to be Bristol Gold

October 6, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Francis! and thank you for being a very valued customer of ours.

Rated 5 out of 5 stars

Great team 👍

Great team, found the team to be Friendly and efficient

September 23, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Cheers Paul, very kind words!

Rated 5 out of 5 stars

Very helpful and friendly staff.

I visited Bristol Gold on Saturday to sell some unwanted jewellery, I found the staff very helpful and friendly, they offered to give individual prices and explained the rates, I was very happy with the amount I received.

August 16, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Chris! Glad we could help.

Rated 5 out of 5 stars

Dianne and Kev absolutely brilliant…

Dianne and Kev absolutely brilliant went in today to sell some rings sat in my jewellery box for years valued them walked out of the shop with £493 in cash . Highly recommend

August 5, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thanks Michelle!

Rated 5 out of 5 stars

Had some gold I wanted to sell

Had some gold I wanted to sell. Friendly, helpful & efficent service. Fair to good price offered to me. Will Highly recommend

August 4, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Cheers Rob!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, felt like a very positive experience and I got a very good price. Thanks guys

July 26, 2021
Unprompted review
Bristol Gold logo

Reply from Bristol Gold

Thank you Nicole!

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