Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more
Company replied
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more
Company replied
I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more
Company details
Written by the company
Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe
Contact info
Unit 2B Barton Hill Trading Estate, BS5 9RD, BRISTOL, United Kingdom
- 0117 239 6268
- sales@bristolmask.uk
- bristolmask.uk
3.2
Average
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered from this Company…order not received
I have ordered from this Company several times before and received very good service. However I placed an order on 31st December which I have still not received despite e-mailing twice
January 30, 2024
Unprompted review
Reply from Bristol Mask
We apologize for the inconvenience as we are facing fulfillment challenges.
Good product & service
Good product and service. Well packaged and delivered on time. Returning customer.
December 12, 2023
Reply from Bristol Mask
Hi A Smith,
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Bristol Mask
Customer Support
I love these masks
I love these masks! They are the most comfortable I have found and the material is very comfortable to breathe through.
Thank you :)
December 10, 2023
Reply from Bristol Mask
Hi Nuno,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi Steve,
Thank you for the 5-star review!
Bristol Mask
Customer Support
Great service.
Very quick delivery time even though the order was placed on a Sunday. Reasonable price for a quality product. Have placed previous orders and always received great service. Thanks.
December 3, 2023
Reply from Bristol Mask
Hello LR,
Thank you for leaving a 5-star review. We continuously strive to serve you better.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
I chose these masks because I wanted…
I chose these masks because I wanted them to be of Good quality and British made. I haven’t put them to the test yet but I’m confident that they will live up to expectations.
December 1, 2023
Came recommended
Straight forward from beginning to end. Came highly recommended , great price very quick delivery & I wouldn't hesitate in using again . Highly recommended.
November 15, 2023
Reply from Bristol Mask
Dear Anthony,
Thank you so much for your positive review!
We appreciate you taking the time to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Bristol Mask
Customer Support
No fuss ordering and delivery.
October 25, 2023
Reply from Bristol Mask
Hi Margaret,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Customer service was great
Customer service was great, really fast dispatch with tracking. Mistake was made with my order and only one box was sent out but the problem was resolved in 2 days and the remaining of my order arrived 24hrs later.
Masks are superior to other on the market, they are the only masks I am not allergic to. Will always use them. (work in dentistry so happy to find something that works with my skin)
October 23, 2023
Reply from Bristol Mask
Dear Charlotte,
Thank you for leaving a 5-star review. We continuously strive to serve you better.
We are glad that we met your needs. And we truly appreciate your understanding regarding the gap on your order.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Always and only have masks from…
Always and only have masks from Bristolmasks. English made and reasonably priced.
October 13, 2023
Reply from Bristol Mask
Dear Eileen,
Thank you so much for your positive review.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Bristok Mask
Customer Support
Reply from Bristol Mask
Dear Linda,
Thank you so much for your positive review!
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Colin,
We are genuinely sorry for the inconvenience. We had to wait for fresh supplies of masks.
Bristol Mask
Customer Support
The masks are great but took ages to…
The masks are great but took ages to come, especially as I live in Bristol, less than 3 miles away from where the masks come from.
October 13, 2023
Reply from Bristol Mask
Hi Katherine,
Thank you for your review.
We are genuinely sorry for the inconvenience. We had to wait for fresh supplies of masks.
Bristol Mask
Customer Support
Great masks
Love these masks: no plastic included & the ear loops are soft microfibre.
September 22, 2023
Reply from Bristol Mask
Dear Denise,
Thank you for leaving a 5-star review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Good masks
Fast and efficient delivery.
Reordered from Bristol because they supply great quality masks
September 1, 2023
Reply from Bristol Mask
Hello JCW,
Thank you for the 5 star review.
Bristol Mask
Customer Support
Good product and fast
Good product and fast delivery. Slightly disappointed that for a few masks in each box: the fastening ear loop became detached
September 10, 2023
Reply from Bristol Mask
Dear Hugh,
Thank you for sharing your review.
We appreciate and value your feedback here at Bristol Mask. It helps us to improve.
Thank you for shopping and we look forward to doing business with you again.
Bristol Mask
Customer Support
You are a brilliant company and I like…
You are a brilliant company and I like dealing with you.
August 22, 2023
Reply from Bristol Mask
Hi Dorothy,
Thank you so much for your positive review.
We really appreciate you taking the time out to share your experience with us.
We look forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Ordered specific blue masks which…
Ordered specific blue masks which arrived very quickly. Same quality we know and love.
September 5, 2023
Reply from Bristol Mask
Hi Trisha,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Very rapid service and good value.
August 27, 2023
Reply from Bristol Mask
Hi Graham,
Thank you for your 5-star review!
Please do not hesitate to reach out if you have questions.
Bristol Mask
Customer Support
Not a good product
nose piece on mask does not secure it. mask keeps dropping down would not buy again. also royal mail delivery not great no information apart from my parcel had arrived with them. will have to try elsewhere in future. Thank you for your reply I did not mention ear loops it is the piece across the nose that is the problem
July 30, 2023
Reply from Bristol Mask
Hello Covo,
Thank you for your feedback, it is valuable to us and is how we improve. We are sorry that the earloops from the order you received were easily broken.
Can you provide us with the lot number at the back of the box and a photo if you can so we can investigate to send you a replacement.
Please send your response to customerservice@bristolmask.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.