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See what reviewers are saying

Rated 5 out of 5 stars

Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more

Company replied

Rated 5 out of 5 stars

Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more

Company replied

Rated 1 out of 5 stars

Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more

Company replied

Rated 4 out of 5 stars

I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more

Company details

  1. Medical Equipment Manufacturer

Written by the company

Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe


Contact info

3.2

Average

TrustScore 3 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

good except for ear loops breaking

Prompt delivery

July 9, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Kerry,

We appreciate you taking the time to share your thoughts with us. Kindly let us know how we can enhance your experience.

Bristol Mask
Customer Support

Rated 5 out of 5 stars

Accommodates large heads and spectacles wearers

The mask is well made and fits comfortably. Big enough to accommodate a large head and allows for a spectacles wearer easily. Best mask I have found.

July 30, 2023
Bristol Mask logo

Reply from Bristol Mask

Hello David,

Thank you so much for your positive review.

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Rated 5 out of 5 stars

Prompt and helpful answers to an order…

Prompt and helpful answers to an order query

August 6, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Paul,

Thank you for leaving a 5-Stars review. We continuously strive to serve you better.

We are glad that we met your needs.

Looking forward to serving you in the future!

Bristol Mask
Customer Support

Rated 5 out of 5 stars
Bristol Mask logo

Reply from Bristol Mask

Hi Vincent,

We are glad to have met your expectations.

Please do not hesitate to let us know if you have questions.

Bristol Mask
Customer Support

Rated 5 out of 5 stars

The items came the next day and they…

The items came the next day and they worked. P&p was reasonanle.

June 28, 2023
Bristol Mask logo

Reply from Bristol Mask

Hello David,

Thank you so much for your positive review!

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

masks I ordered were delivered…

The masks I ordered were delivered within the the promised timespan and were as ordered

May 28, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Anthony,

Thank you so much for your positive review.

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Rated 5 out of 5 stars

Ease of ordering on line

Ease of ordering on line, cost of excellent product (masks) and prompt delivery

May 15, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Avril,

We are thankful for all your positive reviews!

Bristol Mask

Rated 4 out of 5 stars
Bristol Mask logo

Reply from Bristol Mask

Thank you so much for your positive review!

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

Masks

Well made and comfortable

May 4, 2023
Bristol Mask logo

Reply from Bristol Mask

Thank you so much for your positive review.

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Rated 5 out of 5 stars

Quality

Good quality mask's and speedy delivery thank you

May 10, 2023
Bristol Mask logo

Reply from Bristol Mask

Hello John,

Thank you for you positive review and we truly appreciate your business.

Bristol Mask
Customer Support

Rated 5 out of 5 stars

Personal department perfect service

Always attentive to the customers needs when 2 times I recieved a box of mask that about 25 of them broke while I was wearing them they gave me free boxes of masks and never questioned my enquiry which has made bridtol mask company the only company I order my.masks from

April 25, 2023
Bristol Mask logo

Reply from Bristol Mask

Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

4 ply Mask

Very quick delivery. Good quality masks.
Decided to try out the 4 ply masks and i wasnt disappointed. Very good quality and have a wonderful fit. These definitely seem to feel like they offer better filteration than the usual 3 ply.

May 3, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Rupey,

Thanks for the good review! Reviews like yours make our day because it makes all the hard work worthwhile!

Thank you for choosing Bristol Mask. We look forward to doing business with you again!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

All round excellence

It was nice to find a product made in the UK and my order was handled with courtesy and care. The face masks themselves are a nice quality, comfortable to wear and very reasonably priced

April 28, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Miriam,

Thank you so much for your positive review.

We really appreciate you taking the time out to share your experience with us.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Rated 5 out of 5 stars

Excellent product and customer service

Very good service from the company and prompt delivery. A good quality product, great value and so pleased that they're made in UK. Hooray, we can still make something decent.

April 10, 2023
Bristol Mask logo

Reply from Bristol Mask

Hello Marion,

Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.

Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent well made mask, and made in the UK too.

February 22, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Brian,

Thank you for leaving a 5-Stars review. We are glad that we met your needs.

Looking forward to serving you in the future!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

It’s great experience to buy high…

It’s a great experience to buy high quality products from Bristol mask.

March 24, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Xuesheng,

Thank you for leaving a 5-Stars review. We continuously strive to serve you better.

We are glad that we met your needs.

Looking forward to serving you in the future!

Bristol Mask
Customer Support

Rated 5 out of 5 stars

Excellent quality masks made in UK

Excellent quality masks as I have a low immunity always still wear a mask outdoors in shops etc, the masks fit comfortably have purchased before from same company good to know they are made in UK

March 24, 2023
Bristol Mask logo

Reply from Bristol Mask

Hi Happy,

Thank you for leaving a 5-Stars review. We continuously strive to serve you better.

We are glad that we met your needs.

Looking forward to serving you in the future!

Bristol Mask
Customer Support

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