Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more
Company replied
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See what reviewers are saying
Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more
Company replied
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more
Company replied
I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more
Company details
Written by the company
Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe
Contact info
Unit 2B Barton Hill Trading Estate, BS5 9RD, BRISTOL, United Kingdom
- 0117 239 6268
- sales@bristolmask.uk
- bristolmask.uk
3.2
Average
371 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Bristol Mask
Hi Gloria,
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi JD,
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Easy-fit masks
The masks are well-made, fit well and are easy to use. One package was not sealed, but they are replacing it with no quibble.
February 6, 2023
Reply from Bristol Mask
Hi London,
We thank you for giving us a chance to make things right.
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Bristol Mask
Customer Support
delivered what they say
delivered what they say, very promp & a good product & price, kind regards roger
February 2, 2023
Reply from Bristol Mask
Hello Roger,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Good quality
February 9, 2023
Reply from Bristol Mask
Hi Mila,
Thanks for the good review!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Joy,
We continuously strive to serve you better.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
The delivery was fast & prompt !!!
The delivery was fast & prompt !!!
Thanks once again for excellent service !!!
January 10, 2023
Reply from Bristol Mask
Hi Paul,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi Andrew,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi Susan,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Glad to order British made
Glad to order British made.
Too much packaging. A very large box full of brown paper for one small box of masks.
January 5, 2023
Reply from Bristol Mask
Hello London Lady,
Thanks for the good review!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi CA,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Nothing special.
November 24, 2022
Reply from Bristol Mask
Hello Steven,
Thank you for your review.
Bristol Mask
Customer Support
Recommended
Excellent communication. Quality comfortable masks. British made. Highly recommended.
November 26, 2022
Reply from Bristol Mask
Hi H. Owen,
Thank you for the 5-star review and for supporting our business.
Bristol Mask
Customer Support
Were satisfied masks and deliver
Was satisfied with masks and delivery, and will buy again. Thank you, Merry Christmas all.
December 16, 2022
Reply from Bristol Mask
Hi Gloria,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Excellent quality masks
Excellent quality masks. Really comfortable and well made, and most importantly, have a high filtration percentage. They fit well to the face, so you can be confident they are protecting you and others. I particulary like the masks designed for glasses wearers, as they prevent your glasses steaming up. Good choice of colours too. Good value for money and a quality service.
November 28, 2022
Reply from Bristol Mask
Hello K W,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Packed in the wrong box
Packed in the wrong box. Order was for 4 ply; came in 3 ply box. No apology.
Not carefully stacked in box so masks bent and creased.
December 1, 2022
Reply from Bristol Mask
Hell Barbara,
We apologize for the inconvenience. This is not the kind of experience we wanted you to have.
We understand your concern regarding the four-layer masks. Can you please check the box where you can find the lot number and send me a photo of it? That is where it says the correct type of mask is placed in the box. We will also forward this to our Quality team. We truly appreciate your feedback and it helps us to become better.
Bristol Mask
Customer Support
customer service is awful
customer service is awful, only available once via email weekday in the morning and not even pay attention to what i wrote. took more than a week to arrive, bought 10 but they sent 1 only and is a wrong item, ask for a refund but they ignore my request and insist to sent it out even i said i wont be available at the address, now dont know where the parcel is and i havnt got my money back. so i paid nearly hundred quid for just a box of mask i didnt even order, AWFUL!!!!!!!
December 10, 2022
Unprompted review
Reply from Bristol Mask
Hello Abbie,
We are truly sorry for the inconvenience this caused.
Our customer service team only supports a few hours a day, and we have been overwhelmed by the orders we have received during the Black Friday sale.
Rest assured that your refund for the missing face masks has been processed.
Bristol Mask
Customer Support
Great service good quality and best of…
Great service good quality and best of all made in the UK.
November 25, 2022
Reply from Bristol Mask
Hi Mrs. Gregory,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Great product made in the UK fast…
Great product made in the UK fast delivery. Thank you!
December 1, 2022
Reply from Bristol Mask
Hello Happy Shopper,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hi Wendy,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
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