Britannia Minicab Reviews 

217
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Atrocious service- extremely rude driver who welcomed me with a rant that I hadn’t picked up his call. He had the wrong number for me. I relayed clear instructions to the service centre about where I... See more

Rated 5 out of 5 stars

Great communication from the moment of booking until drop off. Great service from driver Ed who was exactly where he said he would be and ahead of schedule. Can't fault it and great to have found a re... See more

Rated 5 out of 5 stars

Booked a pickup from Heathrow. Driver communicated really well, met me at the terminal. Car was clean and comfortable. Shaban helped me with my luggage & was kind and courteous. Great value too. A... See more

Rated 5 out of 5 stars

Couldn’t recommend Britannia Minicab enough. When we landed we received a message to inform us our driver was waiting at arrivals for us and we were given the drivers number directly. We WhatsApp’d an... See more

Company details

  1. Transportation Service

Written by the company

Britannia Minicab is a leading passenger transport Service Company we continuously provide our customers with an unbeatable minicab service 24 hours a day. We follow a rigorous vetting process when employing new drivers and when regularly checking our cars against our high operating standards. We Cover all Major Airport such as Gatwick, Heathrow, Stansted, Luton, London City Airport, Southend Airport and Cruise Ports such as Southampton, Portsmouth, Dover, Tilbury, Harwich with Meet & Greet Service to and from London.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

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4.4

All reviews

(217)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience (Luton airport to…

Great experience (Luton airport to Maida Vale). Our driver, Shahram Mehrasa was very pleasant, diligent and helpful, despite our last minute change of plan.

Excellent client service support team as well.

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional Service - late and wrong vehicle

Booked a return trip to Heathrow Terminal 5. On both occasionally sent a vehicle that could not fit 4 suitcases when that is exactly what was booked in advance. Driver turned up in a Prius and had to put a suitcase up in the front seat and all hand luggage in the back with myself and my family.

On the return trip driver turned up over an hour late with the excuse of traffic given yet no traffic on journey home and constantly lied too that the driver was just parking up for the entire hour he was late.

When voicing my displeasure at the poor service offered £5 off the fair!!!

Shocking service and will never use again and recommend avoiding to others to ensure you actually turn up on time and get the actual vehicle you booked. 1* is only because can not give zero.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I booked a cab to pick up my mum from the airport. I got beforehand all the details for the driver and they picked her up from the meeting point.
Very professional and easy communication

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, helpful driver

Driver waited as our flight was delayed. He was also very helpful, went above and beyond, carrying heavy suitcases up stairs when we arrived home. Really thoughtful. Very good price and excellent driver.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience, driver was great and car was nice. Got us to the airport on time.
Nancey in thr office was fantastic when we had to change pick up times with little or no hassle. Definitely recommend.

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I had several reminders and updates before my journey and then on the day when to expect my driver and what the car is. Made the stress that comes with travelling a lot easier so thank you Britannia! We will be using you again.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Good value fare

Good value fare. Drivers were very courteous and punctual. I liked that the team contacted me by WhatsApp to confirm the booking and keep me updated. Booked through the Ryanair App and it all went very smoothly. Would use this company again.

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect and easy!

Booking was very easy, I got all the information and an extra confirmation beforehand. The driver was on time even though it was very early pick up!

March 30, 2023
Unprompted review

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