Britannia Minicab Reviews 

217
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Atrocious service- extremely rude driver who welcomed me with a rant that I hadn’t picked up his call. He had the wrong number for me. I relayed clear instructions to the service centre about where I... See more

Rated 5 out of 5 stars

Great communication from the moment of booking until drop off. Great service from driver Ed who was exactly where he said he would be and ahead of schedule. Can't fault it and great to have found a re... See more

Rated 5 out of 5 stars

Booked a pickup from Heathrow. Driver communicated really well, met me at the terminal. Car was clean and comfortable. Shaban helped me with my luggage & was kind and courteous. Great value too. A... See more

Rated 5 out of 5 stars

Couldn’t recommend Britannia Minicab enough. When we landed we received a message to inform us our driver was waiting at arrivals for us and we were given the drivers number directly. We WhatsApp’d an... See more

Company details

  1. Transportation Service

Written by the company

Britannia Minicab is a leading passenger transport Service Company we continuously provide our customers with an unbeatable minicab service 24 hours a day. We follow a rigorous vetting process when employing new drivers and when regularly checking our cars against our high operating standards. We Cover all Major Airport such as Gatwick, Heathrow, Stansted, Luton, London City Airport, Southend Airport and Cruise Ports such as Southampton, Portsmouth, Dover, Tilbury, Harwich with Meet & Greet Service to and from London.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(217)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Outbound journey was great

Outbound journey was great, driver on time and extremely polite, however return journey never took place due to us being unable to locate the vehicle, outside of a very busy o2 arena. No meeting place was given just asked for us to walk to a mini roundabout. Not being from the London area I didn’t have a clue where to go!!

February 18, 2023
Unprompted review
Rated 1 out of 5 stars

I paid for Mercedes V class or similar…

I paid for Mercedes V class or similar and was sent a Seat Alhambra for both transfers. We were 5 with luggage and barely fitted in. This company works with airportstaxitransfers.com . Poor communication and a rip off

February 18, 2023
Unprompted review
Rated 4 out of 5 stars

Good

The driver was with me almost at the given time.
The trip was nice and he was very polite.
I have a transfer back to the airport after two days, hope all is well.

February 6, 2023
Unprompted review
Rated 4 out of 5 stars

Reliable and prompt

The driver was early and ready for our pickup which was at 8:30am on a Saturday to go to Gatwick North.

The driver was polite, friendly and the vehicle clean and well kept.

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Confirmed via email and sent photo of driver with car details before. Arrived on time and text when outside. Reasonably priced

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Totally reliable

I booked a trip to the airport in the early hours of the morning and they were very attentive to make sure I didn't miss my flight. The driver was very nice. Highly recommended

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and on time service

I had booked a cab with Britannia for my outbound journey to Heathrow. My pick up time was 4 am so I was very nervous.

But Britannia was very organised. They contacted me day before and confirmed journey details and also informed me that I will be given driver details an hour before my pick up time.

Right on the dot at 3 am I received a whatsapp with photo, name and vehicle details.

Driver was also very polite and friendly and helped us with our luggage.

Highly recommended

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

London to Gatwick

Arranged a pick up from North London to Gatwick Airport. The driver arrived on time and was helpful in putting our suitcase in the trunk. It was an early morning journey and he was thoughtful in turning off the music so we could nap. Such a smooth journey and quick as well. He stood us to the short stay 3rd level and instructed us to go down 1 floor (to departures) as it would be more convenient. Again asked us with our luggage and wished us a safe journey. Very professional.i

January 9, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely hopeless

Absolutely hopeless. From A-Z. This is not a taxi company but a booking service and they can't even get that right. Booked an airport transfer 48 hrs before. Booked an Mpv as needed to carry 7 full size luggages. Booking was confirmed as such. Turned up an hour and a half late, with a Toyota prius. Made the flight with 5 minutes to spare, running through the airport of course. If you want a stress free and reliable airport transfer, this is NOT the company for you.

November 3, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look