Britannia Minicab Reviews 

Worst airport transfer experience ever. Driver was over an hour late. Had no clue he was assigned to pick us up even though his details had been sent to me an hour prior. Kept mentioning he didn't know his way to our hotel and couldn't get his own satinav to work so my partner had to plug his phone into the drivers car so the driver could get directions. Abysmal customer service, in the end, I was offered a measely £10 refund for the inconvenience. Please do yourself a favour and never book with this company.

Excellent service, great communication and arrived on time. Will definitely use again.

Everything was all right. Highly recommended

The communication with the company was excellent; however, the driver was not good. He didn't meet me at the designated meeting point but asked me to meet him outside the airport (in Zone D), and then I had to wait 5 minutes for him. He then couldn't pass through the parking gate because he said his bank card was not working so he asked me if I could pay the £7 parking fee so that we can actually get out of the airport. He kept saying that my flight arrived late, which was not true at all because we landed 10 minutes early, and I was out of the airport about 5 minutes after the arranged pick-up time (which I communicated to him on the phone while waiting for my luggage). He was sometimes checking his phone while driving, which made me a little scared as he wasn't looking at the road. We were already in my neighborhood but it took him forever to get to my address, so in the end I decided to get off further up in our street to spare some time. When I got out of the car, I reminded him that he owed me £7 for the parking fee. He asked me if I had any change but I didn't have any cash on me as I just got back from abroad, so he gave me £5 instead of £7.

Everything worked perfectly
Messaged an hour before arrival as promised and arrived early and seamless trip to airport
Highly recommended

Great experience, good communication throughout, driver at the agreed place at the agreed time and very friendly. Drove an electric car, which was a nice bonus. Would definitely recommend and use again!

Really great, on time and professional service I will definitely use again

Great service, the flight was late, but the company tracked the flight and arrived at the right time, comunication was great during the period we went through immigration and the driver was very friendly.

Very good service! Thank you!

Really great service. Well on time

Great experience for ease, convenience and comfort. Both drivers for pick up and drop off were on time with good communication. I don’t know cost comparisons with other forms of transport but this was easy and reliable.

Excellent service as there was six of us. Driver was a few minutes late to collect us at the airport but the company kept us updated through WhatsApp. Return trip was early in the morning and was punctual.

The best cab experience I've ever had. The whole service, from booking through to the pick up, all of it was fantastic. They were patient and accommodating which made my experience feel very pleasant. Thank you!

Great communication, we had all info we needed about the driver/car. Driver was 15 mins early, we had a call from HQ to say he was there, safe driving and overall a pleasant journey to Heathrow. Thank you!

Do not book this company for any airport pickup - Britannia Taxis keep none of their promises. I did not receive the drivers details in advance, there was no one waiting for me at the stated pick up point in the airport, which was e-mailed in advance. The driver arrived nearly 30 minutes late, refused to come to the pick up point, has not sign with my name on, told me I’d have to find him in the car park and was completely unapologetic. When I called Britannia, the call handler was rude and argumentative, talking over me and hanging up twice. Honestly this is the worst customer service I’ve ever received. Absolutely appalling.

Booked via airportstaxitransfers.com.
Their communication was impeccable. Sent confirmation via WhatsApp 24h prior and driver's contact details 1h prior. Kept us posted on the driver's ETA.
The only downside was the driver for our return trip was late and we had to wait for him at the arrival hall for 40min, which is longer than our trip home. Not a good experience having to wait for such a long time at the airport with tired children and elderly.
This maybe a one-off and could be the driver's fault / traffic issue but being punctual is one of the most important attributes for taxi services.

The company made sure our luggage could fit in the car and recommended a 30min earlier departure due to traffic so we were sure to be at the airport in time.

Incredibly professional driver, Punctual, polite and such a relaxing journey to the airport all three of us nodded off for a nap. Would definitely recommend

Good communication, driver was on time and very polite.