Britannia Minicab Reviews 

217
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Atrocious service- extremely rude driver who welcomed me with a rant that I hadn’t picked up his call. He had the wrong number for me. I relayed clear instructions to the service centre about where I... See more

Rated 5 out of 5 stars

Great communication from the moment of booking until drop off. Great service from driver Ed who was exactly where he said he would be and ahead of schedule. Can't fault it and great to have found a re... See more

Rated 5 out of 5 stars

Booked a pickup from Heathrow. Driver communicated really well, met me at the terminal. Car was clean and comfortable. Shaban helped me with my luggage & was kind and courteous. Great value too. A... See more

Rated 5 out of 5 stars

Couldn’t recommend Britannia Minicab enough. When we landed we received a message to inform us our driver was waiting at arrivals for us and we were given the drivers number directly. We WhatsApp’d an... See more

Company details

  1. Transportation Service

Written by the company

Britannia Minicab is a leading passenger transport Service Company we continuously provide our customers with an unbeatable minicab service 24 hours a day. We follow a rigorous vetting process when employing new drivers and when regularly checking our cars against our high operating standards. We Cover all Major Airport such as Gatwick, Heathrow, Stansted, Luton, London City Airport, Southend Airport and Cruise Ports such as Southampton, Portsmouth, Dover, Tilbury, Harwich with Meet & Greet Service to and from London.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(217)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great assistance

Lovely driver who helped assisting me with my bags and getting me in and out of the vehicle as on crutches. Kept in touch while I was delayed getting through security and very pleasant drive into London from airport.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great Communication and Service

Great company; amazing communication throughout, driver was lovely too and the whole experience was easy and seamless. Will definitely use the company again!

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely driver

Lovely driver, kept in touch before we met and very pleasant drive into London from airport. From the beginning company we’re very easy to deal with and provided all the information to make our pickup simple.

November 15, 2022
Unprompted review
Rated 3 out of 5 stars

Much too expensive.

I booked two journeys. Both arrived on time and kept me informed of progress. However, my first journey of about 2 miles cost £50. A train strike allowed you to cash in. Not acceptable. The second journey on the following day, so no train strike, was a little further. That cost £35. My return trip (with another company) cost £18. There is something very wrong here. I won't be using your company again.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 Experience

Ahmed Noon was our driver and was absolutely wonderful. Kind, charming, caring and quiet and so all in all a perfect guy! Would use Britannia Cars again without hesitation.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Recommanded

Very friendly driver. We were picked up on time and taken to our destination as quickly as possible. The price was also very reasonable and fair. Would choose this company any time. Highly recommanded.

November 6, 2022
Unprompted review
Rated 5 out of 5 stars

On time

On time. Was good with communication. Pick up and drop off complete.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

5 star ⭐️ for a reliable service

5 star ⭐️ for a reliable service . Our flight got delayed and they arranged our taxi with great efficiency when we arrived and kept in telephone contact with us all the way 👏a very helpful driver collected us and I would recommend Britannia Airport minicab service with no hesitation.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Britannia Minicab…

Couldn’t recommend Britannia Minicab enough. When we landed we received a message to inform us our driver was waiting at arrivals for us and we were given the drivers number directly. We WhatsApp’d and then spoke on the phone so he could explain where we should meet him. Car was very comfortable and we arrived at Gatwick within 40 mins; will definitely be using them again.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fast Transfer

Our driver took us in time to catch our flight out of Stansted when we had just two hours to take off.

Our driver was very proffesional, kindly and fast.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Driver and company made every effort to find me in busy Kings Cross area kept in touch by phone. Very reassuring. Patient friendly driver, felt very safe. Thanks guys.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

I can't say how highly I would recommend

I can't say how highly I would recommend this company . Called me right after I made the booking and than on the day sent me details of the driver who was the kindest taxi driver I have ever had. SHOUT OUT TO "Ammad Ullah " . He was very supportive of the fact I was anxious for my hospital appointment. Could not recommended enough. 10/10 would use again.

October 26, 2022
Unprompted review
Rated 1 out of 5 stars

I booked my family for a trip from…

I booked my family for a trip from Gatwick to London for a pick-up on 23rd October at 11:00PM, their flight was delayed due to harsh weather for 5 hours, I was regularly in touch with them while they assured me they are monitoring the flight and will pick them up on arrival. I was awake all night. Then one hour before arrival they called asking to pay them in advance via link while my booking was for cash payment. They insisted and I said my wife will pay them on arrival; I sensed something is fishy... When my wife landed, they called her asking for payment now; she told them she must see the driver to pay!! I message them that my family already arrived Gatwick at 4:45 AM but they said no driver flight is too much delayed... he left... they wanted to scam us by getting money and then giving us the message... They are scammers. Our last summer experience with was also bad, rude driver, dangerous driving, Not turning AC on claiming for high gas price while charging £120 for transfer to Heathrow from Central London!!! never travel with them again... Do not trust them with advance payment...

October 24, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look