Britannia Minicab Reviews 

217
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Atrocious service- extremely rude driver who welcomed me with a rant that I hadn’t picked up his call. He had the wrong number for me. I relayed clear instructions to the service centre about where I... See more

Rated 5 out of 5 stars

Great communication from the moment of booking until drop off. Great service from driver Ed who was exactly where he said he would be and ahead of schedule. Can't fault it and great to have found a re... See more

Rated 5 out of 5 stars

Booked a pickup from Heathrow. Driver communicated really well, met me at the terminal. Car was clean and comfortable. Shaban helped me with my luggage & was kind and courteous. Great value too. A... See more

Rated 5 out of 5 stars

Couldn’t recommend Britannia Minicab enough. When we landed we received a message to inform us our driver was waiting at arrivals for us and we were given the drivers number directly. We WhatsApp’d an... See more

Company details

  1. Transportation Service

Written by the company

Britannia Minicab is a leading passenger transport Service Company we continuously provide our customers with an unbeatable minicab service 24 hours a day. We follow a rigorous vetting process when employing new drivers and when regularly checking our cars against our high operating standards. We Cover all Major Airport such as Gatwick, Heathrow, Stansted, Luton, London City Airport, Southend Airport and Cruise Ports such as Southampton, Portsmouth, Dover, Tilbury, Harwich with Meet & Greet Service to and from London.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

217 reviews

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4.4

All reviews

(217)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived about 15 minutes before the due time. Great driving and friendly service through the early morning rush hour. Arrived at the airport on time. Excellent!

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Britannia Minicab service is easy to…

Britannia Minicab service is easy to book online. We used them to transfer us from Gatwick to London City airport for a connecting flight. They were in contact the day before to double check all is well and they contact you again when the flight arrives .

We had a longer than usual journey to London because of disruptions / protests on the QE11 bridge and on the motorways but the driver Ahmed got us to our connecting flight just in time . The good thing is that because you pre book and pre- pay you don’t need to pay extra for an extended trip because of traffic or roadworks .

We were able to catch up on some sleep as well in the taxi after our long transatlantic flight as the driver didn’t play any loud music and was courteous too by not talking on his mobile or engaging in chit chat .

I definitely will use them again and we are pleased with Ahmed’s professionalism.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect ride

Arrived on time (even a bit early). The driver were very pleasant and considerate.
Car was clean and comfortable.

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient service

Booked an early morning taxi to the airport. Driver arrived bang on time and was very pleasant. The confirmation messages sent by the company the day before the trip was also reassuring. Would definitely use again

October 15, 2022
Unprompted review
Rated 1 out of 5 stars

Waited for the taxi at the meeting…

Waited for the taxi at the meeting point according to information in booking. Called the service line twice with different information - wait another 5-10 min and then after 20 minutes; the driver is there in one minute.
In total more than 40 min of extra waiting… Driver did a good job but had the wrong destination address from the booking service and had to take an extra tour which added another 5-10 min.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Everything went as arranged. Good driver. If you want a silent driver, i. e. no chit chat, ask for Hamid. Car clean, good condition.
The chat line is a good system. Any query, the response is quick.

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very punctual. They stay in good communication with me. The driver was on time. They journey was pleasant. Will use it again. Highly recommended.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent customer service with great communication.
Drivers are always on time and are very polite and helpful.
Great fleet of cars.
Highly recommended…

September 24, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable company

I have used this company for business trip to airports several times and they have been a reliable company and always on time.
Thanks

September 7, 2022
Unprompted review
Rated 4 out of 5 stars

Great service

Great.

Would have got 5 stars but when we had to change pick up times it took multiple calls where the lines were very poor, in end had to use live chat but all got sorted in end

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

I used them to come and go to Gatwick…

I used them to come and go to Gatwick airport from the hotel. Drivers were both good drivers, and I had no problem with them. After using them for pick up is when I found out about there Whatsapp, because I could not speak to the person who answered, and they sent me a whatsapp. I would use them again

August 21, 2022
Unprompted review

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