Britannia Rescue Reviews 550

Britannia use locally based recovery services. In my experience they have responded very quickly, and the guys have been friendly, professional and efficient. Outstanding customer service!

It took two and a half hours for Britannia's agent to show up and relieve me of my position perched on a motorway embankment. Eventually the Highways Agency called them to precipitate some action. The agent was excellent when he came but it wasn't possible to get accurate information about when I would get recovered.

I suffered a front tyre blowout on the M56 entry slip road last Thursday 30th April 2026. My call was answered immediately by call-handler Fiona who was both pleasant, efficient and reassuring. A recovery vehicle arrived within 20 minutes (again, a very pleasant and efficient contractor) and I was back on the road within 15 minutes of his arrival. Fiona kept in touch during the incident and contacted me again later to make sure I had got home ok. A first class service all round making a slightly traumatic experience much better than it might otherwise have been. Thanks again! Rob

Excellent response time. Telephone staff and engineer were so helpful. Great service.

Better than all the rest, could not have had a better experience. Deffinateley recommend Britannia, for the price you cant go wrong

Fast, efficient, professional and friendly.

once called in, was on our rescue straight away and regular updated on our progress and also called by our driver when near us.
chris our rescue driver such a good help and nice person.

The speed of service was outstanding, my car was taken to a mechanic within an hour of calling. Very professional service and customer care.

Excellent experience

Speedy, efficient, knowledgeable.

My car wouldn’t start I called Britannia Rescue as I had chosen it November 2025 as my provider following researching a suitable service for my needs The service I received was excellent The rescue mechanic arrived at my home ( I have the home start element of insurance) and was able to diagnose the fault within 10 mins He suggested a couple of solutions and basically I was able to get a new battery fitted and was able to use my car again all within the space of 2 hours Both Muhammad the agent at Britannia and Brad the mechanic were helpful and respectful with me as an elderly female I can’t thank them enough for their patience and understanding I whole heartily recommend this company

Very good service and very happy we were able to call them.

Unfortunately needed a home start (flat battery) on an 18 month old Toyota Hybrid!
Britannia Rescue attended my needs in 20 mins and got me on my way!
Couldn’t ask for a better more efficient service!
Thanks

My call was answered immediately by a very competent and helpful agent and help arrived just 20 minutes later. The Rescue Agent was very friendly and knowledgeable and fixed my problem very quickly. This was the first time I have called for roadside assistance in over ten years and I was genuinely surprised at how professional, competent and helpful Britannia Rescue is, from start to finish. Outstanding service.

As a single female driver I really appreciated the fact that the company checked back with me on a regular basis until I was safely on my way home. The recovery driver was kind and considerate and advised me on other issue relating to my car. An excellent all round service for which I am very appreciative.

Broke down in the middle of a camping field on the coast in the middle of nowhere on the edge of the Lake District. We were given a time of 2 hours but there was an agent there in 20 minutes because he just happened to be in the area. It was an EV battery which was flat and the car was up and running in minutes. Highly recommended.

If it was based upon the lovely gentleman who assisted me on the phone and the great mechanic who fixed the problem it would be 5 stars. It was the more than 2.5 hour wait after a 13 hour shift that let them down.

Easy to contact and quick efficient service in providing solution.