Britannia Rescue Reviews 550

Easily contacted, responded quickly.
Great service from all involved.
Many thanks

Fabulous service from Britannia Rescue. First breakdown ever, Natalie who answered the phone was calm (I wasn't!) efficient and fast. Got recovery vehicle that could manage my VW T4 with ease. Very impressed. She made sure the recovery chap knew I was a wheelchair user and that I would be able to get into the recovery vehicle and then rang me back to confirm all was ok. Hopefully won't ever need them again but less stressed than I would have been had Britannia Rescue been not so good. All the shiny stars from me. Excellent service, thankyou

Britannia Rescue were helpful, competent and friendly.

Excellent value been with them for several years. Good response times very helpful from call to assistance on scene

Very friendly, helpful & professional. Their staff constantly updated us with the eta of the breakdown agent & I couldn’t have asked for better service

Easy to contact, prompt assistance.

They informed me that my car would be collected within 2 hours; they informed my quite soon after that that there would be another 30 minutes delay and arrived promptly after the agreed time.

Excellent service from having to make a call regarding my car breaking down to rescue service arriving. Very efficient company. Staff were very helpful. Both Britannia and breakdown recovery.

Very remote areas. Roads poor. No mobile signal and only got through with help of farmer. Tyre blown out. Expected to be stuck for hours but Britannia arrived just after an hour and took my car over 30 miles to my home. So relieved.

Efficient, friendly service from start finish.

Easy to report my breakdown
Recovery service arrived within the given timeframe which was within 2 hours
Dealt with the problem quickly (required towing)
Better than previous experiences - to some extent helped by where the breakdown occurred close to home and in a quiet side road
Minor issues: driver hadn't been given the precise location just the postcode, they hadn't been told to ring me 20min before arrival and they had been told it was an electrical problem but it was not.

Britania were quick to rescue me from a dangerous bend and kept me informed of their whereabouts at all times. As a lone female, standing away from my vehicle on a country lane I felt very anxious and appreciated receiving regular welfare calls plus a follow up call to make sure I had arrived home safely. The rescue agent was patient and understanding and went above and beyond to get me safely back on the road.

Speed of service Correct diagnosis of problem

Prompt and professional service from beginning to end

Excellent! From the call handler to the agent the experience was reassuring and supportive. I only waited 15 mins before an agent arrived and I was on my way within another 10 mins. By comparison in 2024 the RAC took 19 hours to get out to me!

Very pleased with Brittania. Easy to deal with. Very helpful. Had a puncture in a carpark, as I have a 2018 ford there is no spare tyre !!!! Car taken on a low loader to my local garage. Very efficient service. Would recommend. So much cheaper than the big firms and for the same service.

Speed
Courtesy
Accuracy in arrival time

Very impressive service from Hobbs of Polegate. Rapid response, friendly and cheerful approach. Very efficient and had me back on the road in no time.