Britannia Rescue Reviews 550

I set up a policy with Britannia Rescue in 2025, but unlike other breakdown services, I never received proper policy documents and there’s no online portal to view or manage it. They have lots of phone numbers, which is nice I guess, but when I asked for a policy document, all I got were a couple of PDFs with just the terms and conditions. Thankfully, I never needed them, and now the policy has expired, so I’ve moved to another service.

I arranged a confirmed same-day vehicle recovery on 17 March 2026, including a follow-up call confirming details and an estimated arrival time.
The recovery did not take place. I was not made aware of this and have not received an explanation as to why that happened.
As a direct result, I missed a time-sensitive diagnostic booking with a further new booking date. I have been left without a vehicle, and have had to cover ongoing car hire costs which I cannot sustain.

I raised a complaint, yet received communication(via post dated the very same day I sent the 1st complaint email) suggesting the matter had been “resolved,” which is not accurate.
I have called several times, the most recent of which I subsequently spent over 1 hour 20 minutes on the phone attempting to escalate this. During this call, as with previous phone calls, I was told my case would be referred internally. I requested written confirmation and a point of contact, but no follow-up email has been received.

At the time of writing, the issue remains unresolved, and no practical support (vehicle provision or reimbursement) has been put in place.

I am simply seeking:
1. Accountability for the failed recovery
2. Clear and Accurate communication
3. A practical resolution to the ongoing impact

In a stressful situation I don't have a bad word to say about my experience from start to finish. The phone agent was clear, precise well mannered and calming. The recovery agent/technician was an absolute gentleman, knowledgeable and friendly. The best experience I've had with various breakdown companies. Thank you Britannia!

We had a tyre blow out and they were extremely prompt.n

Efficient, friendly, fully explained. Fixed the problem.

Fantastic experience with Hinton Rescue as part of Britannia Breakdown. A good experience from the initial phone call through to the problem being sorted.

Perfect easy to use breakdown service and well informed of what was happening.

They were very efficient and it was the first time I had ever called a breakdown cover and I have been driving for 50 years

They contracted a recovery to Burrows, the driver turned up within 2 hours and 1 hour later was all recovered. Timely manner I'd say.

Well done.

Excellent communication and very good response time. Would highly recommend

Excellent service from start to finish from the initial phone call to the recovery. Highly recommended.

Britannia Rescue very thorough and a friendly service

Total rubbish! Joined, via Go Compare, three days ago. They took my payment, on Credit Card, but I have not received anything by email. Just called, and waited in their annoying 'hold' queue on the phone for over 20 minutes to speak to someone! Only to (25 minutes later) be put through to someone who could not find my application! I an now, as I type, on hold - again! He has said he will speak to a colleague, which, of course, is a lie, as he is 'working from home', as they all seem to be at LV. Yes, Liverpool & Victoria own this shambles! So, he has just got back (now 30 minutes on the phone) and can't find me at all! I told him LV took £22 on March 24th, from my John Lewis Credit Card, and he suggested it may be pending! I have raised a complaint, and amazingly he said, ''What is your email address, is it.....'', to which I said, ''Yes, how do you know it, if there isn't an application?'' So, he then said an application had been begun! Total madness! Their system allowed me to complete the application, they took my money, and then their system failed! I could have gone on thinking I had cover, gone out in my car, driven, broken down, and then could have been stuck, maybe on a motorway, going through this nonsense; stranded, without cover, because THEIR system is a failure! Do not believe the fake AI ratings this company gets; AI also known as Artificial Idiocy, only amalgamates or collates ratings, and comes up with total, and utter nonsense, which is usually driven by solicited reviews by a company! I am now going to pay a little extra and use either Green Flag or a reputable, experienced, and more thorough company, NOT LV and its failed Britannia Rescue!

I've the full cover and so far is worth every penny.
My wife had car breakdown twice in the last month (not very lucky I know), the Police left her at 7pm in full winter in a Petrol station full of lorry drivers and with a strip club next door, too much hassle to drive half mile more and leave her in a safer place.
She had RAC, they turned up after 6 hours and refused to help her leaving her in a vulnerable situation in a cold winter night (car couldn't switch on, phone was low battery and services closed)
I called Britannia, in 90 minutes they arrived (I reached her too on the meantime).
Different people from Britannia kept calling her every 15 minutes to make sure she was safe.
The care and attitude of Britannia staff does not have price

Broke down unexpectedly today. Was recovered at peak time within an hour and 15 minutes. So much better than the terrible scammers RAC

Kind, calm, professional, quick recovery would recommend.

Speed of response.Knowledge and efficiency of agent.Pleasant and personable attitude.

Both the customer service agent and the breakdown agent were very pleasant and were very helpful