Britishhomesdirect Reviews 

17,059
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient delivery service, noting timely arrivals, helpful drivers, and excellent communication regarding tracking and updates. Many people are highly satisfied with the product quality and appearance, finding the items to be well-packaged and visually appealing. Reviewers also frequently highlight the competitive pricing, often finding products to be better value than alternatives. However, some customers also noted issues with their orders, including receiving incorrect or damaged items, or products that did not match the website's description. A few other people also felt that parts of their order were missing or experienced significant delays in delivery, sometimes without clear communication.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the fast delivery times and good... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Clients share positive opinions on quality, with many reviewers finding the panels to be of excellent... See more

Order

People report ambiguous experiences with order, with many customers praising the easy and efficient ordering... See more

Price

Customers had positive experiences with price, consistently finding competitive and affordable options for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful and reasonable price than other companies selling same product for higher price. Arrived on time. Kept me updated for the delivery day. Delivery driver was very polite and placed the items... See more

Company replied

Rated 5 out of 5 stars

Easy to use website when ordering the panels, great choice of colours and sizes. Did feel a little bit nervous after placing quite a big order (for 2 bedrooms) but absolutely delighted! Text message t... See more

Company replied

Rated 5 out of 5 stars

Here’s a completely honest review; Product very pleased with the quality, and costing overall value for money more than happy. Unfortunately the trims I ordered came the wrong colour, slight... See more

Company replied

Rated 5 out of 5 stars

This is the second large order as my composite decking grew arms and legs. Good quality great price and both delivers were on time on the day that delivery was scheduled. Drivers phoned before arr... See more

Company replied




Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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4.2

All reviews

(17,059)

16,731 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic product

Fantastic product, spot on with the colour match, fast delivery. One of the better suppliers out there!

July 16, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Cheryl,

Thank you for your fantastic review! We're delighted to hear the colour match was exactly what you wanted and that you were pleased with the fast delivery. Your kind words mean a lot to us, and we truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fabulous composite decking

Bought composite decking at a fabulous price. Can't fault it, great quality and it looks amazing. Delivered timely, easy to cut n lay xxx

July 17, 2026
Unprompted review
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Reply from Britishhomesdirect

Hi Sue,

Thank you so much for your wonderful review! We're thrilled to hear you're delighted with your composite decking and that you found it to be excellent quality and great value. It's fantastic to know it was easy to install and looks amazing. We really appreciate your support and hope you enjoy it for many years to come.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, had a text message telling us what day and a tracking system on the day to track the delivery Great Company

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Pete,

Thank you for your fantastic review! We're delighted to hear you had an excellent experience from start to finish and found our tracking system helpful. Your kind words mean a lot to the team. Thank you for choosing British Homes Direct.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fantastic company i had a problem which…

Fantastic company i had a problem which was my own fault as i ordered the wrong colour. They couldn't have been more helpful and sorted out this problem arranged to collect the old ones and deliver the new ones on the same day. The new panels are perfect just the colour we wanted. Thank you would def use them again

July 17, 2026
Unprompted review
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Reply from Britishhomesdirect

Hi Mark,

Thank you for your amazing review! We're so pleased we could help resolve the colour issue and arrange the exchange smoothly for you. It's wonderful to hear you're happy with your new panels and that they're exactly what you wanted. We truly appreciate your support and look forward to serving you again.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Extremely happy

Extremely happy, great quality, fast delivery, great price ..looks stunning. Very happy customer TY

July 12, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Nicky,

Thank you for your wonderful review! We're delighted to hear you're so happy with the quality, price, and fast delivery of your panels. It's fantastic to know they look stunning, and we're grateful for your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Ordered and with great communication…

Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was there to receive which he did. Quality and look is just amazing. Totally transformed our area and all for such a good price. Second time buying the acoustic panelling from you and not disappointed.

July 16, 2026
Unprompted review
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Reply from Britishhomesdirect

Hi Mrs. Jacqui Evans,

Thank you so much for your fantastic review! We're delighted to hear you had another great experience with us and that our communication and delivery updates made everything easy. It's wonderful to know the acoustic panels have transformed your space and that you continue to be impressed with the quality and value. We truly appreciate your returning custom and look forward to serving you again.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

very good prices and fast delivery

very good prices and fast delivery! Excellent service

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jakub,

Thank you for your kind review! We're delighted to hear you were happy with our prices, fast delivery, and overall service. We really appreciate your support and hope to welcome you back again in the future.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Good price and look great

Good price and look great. Delivery driver called when he was near. Very happy with everything

July 17, 2026
Unprompted review
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Reply from Britishhomesdirect

Hi Craig,

Thank you for your lovely review! We're delighted to hear you were happy with our prices, your delivery experience, and that our driver kept you updated before arriving. It's wonderful to know you're pleased with everything. We really appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Good quality product

Good quality product, clear sizing and ordering on the website, prompt and helpful delivery driver. Top marks all round.

July 17, 2026
Unprompted review
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Reply from Britishhomesdirect

Hi Adam,

Thank you for your fantastic review! We're so pleased you found our website easy to use, the sizing information clear, and that you were happy with the quality of the product. It's also great to hear our delivery driver was prompt and helpful. Your kind words mean a lot to us.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

BHD exterior composite panels

Selected BHD exterior composite panels primarily based on price and availability.

Ordered over the weekend, received a delivery date first thing Monday and; as promised; the driver rang me on Friday morning to say he was 45minutes away, panels were well packed and exactly as described.

I can't fault the order process, delivery experience or the product.

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Andrew,

Thank you for taking the time to leave such a wonderful review! We're delighted you chose our exterior composite panels and that you were happy with the price, availability, and overall ordering process. It's fantastic to hear your panels arrived well packaged, exactly as described, and that the delivery experience met your expectations. We truly appreciate your support and hope you enjoy your finished project.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great communication and service from…

Great communication and service from start to finish

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mika,

Thank you for your kind review! We're delighted to hear you were happy with our communication and service from start to finish. We really appreciate your support and hope you enjoy your purchase.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, delivery date on time, phone call off driver to say he was 10 mins away, very polite. Good quality panels.
Would highly recommend

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Leanne,

Thank you for your fantastic review! We're so pleased you found the ordering process easy, your delivery arrived on time, and that our driver kept you updated before arriving. It's wonderful to hear you're happy with the quality of your panels. Thank you for your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great price and service delivery turned…

Great price and service delivery turned up when it said it would too. Still to put panels on wall

July 14, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Linda,

Thank you for your lovely review! We're delighted to hear you were happy with our prices, service, and on-time delivery. We hope you love the finished look once your panels are installed.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

The panels look great

The panels look great, very easy to install and very good price.

January 31, 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi ZZZ,

Thank you for your wonderful review! We're delighted to hear you're pleased with the appearance, quality, and value of your panels, and that you found them easy to install. We really appreciate your support and hope you enjoy the finished result.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent quality for my home office…

Excellent quality for my home office game changer !

July 9, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Hamzah,

Thank you for your fantastic review! We're thrilled to hear you're so happy with the quality of your panels and that they've transformed your home office. We hope you continue to enjoy your new space.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

A* quality definitely gonna order again

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Connor,

Thank you for your amazing review! We're delighted to hear you're so pleased with the quality of your panels. We truly appreciate your support and look forward to serving you again on your next order.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Great service…

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Vincent, for your great review. We’re delighted to hear you had a great experience with our service. We really appreciate your support and hope to assist you again in the future

Rated 5 out of 5 stars

This is 2nd time I order panels from…

This is 2nd time I order panels from this company im so happy with the price and quality definitely I buy again and I recommended to buy from this lovely company fast delivery and delivery driver was brilliant good customer service i give 5 star 🌟

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Julian,

Thank you so much for your continued support and wonderful review! We're delighted to hear this is your second order with us and that you're once again pleased with the quality, pricing, customer service, and delivery. Your recommendation means a great deal to us, and we look forward to helping you with your future projects.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Great panel great service a ,little…

Great panel great service a ,little wait so order in advance

July 15, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Carol, for your lovely feedback. We’re glad you’re happy with your panels and the service provided. We appreciate your patience with the waiting time and your advice to order in advance. We hope you enjoy your finished project.

Rated 5 out of 5 stars

Fast delivery just what I wanted second…

Fast delivery just what I wanted second time used no problems

July 17, 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Elaine,

Thank you for your kind review! We're so pleased to hear your order arrived quickly and that this is your second successful purchase with us. We really appreciate your continued support and look forward to serving you again.

Kind regards,
British Homes Direct

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