The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more
Company replied
Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more
Company replied
Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more
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4.2
Great
17K reviews
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Excellent service with fantastic…
Excellent service with fantastic communication
Wall panels are fantastic cannot wait to see them fitted
July 17, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Joan, for your lovely review. We’re delighted you had a great experience with our communication and that you’re happy with your wall panels. We can’t wait for you to see the finished transformation once they’re fitted. Thank you for your support.
Stacey from customer service was…
Stacey from customer service was brilliant, the product was excellent. Great experience, thank you
June 27, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you so much for your lovely review, Maribel. We’re delighted to hear that Stacey from our customer service team was able to provide brilliant support and that you’re happy with the quality of your panels. We really appreciate your kind words and hope you enjoy your new space
Got a delivery today
Got a delivery today. Great service lovely panels well packed and easy to install.
Highly recommended
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, James, for your fantastic feedback. We’re pleased to hear your panels arrived well packed and that you found them easy to install. We appreciate your recommendation and hope you enjoy the finished result.
Great service Saturday delivery quick…
Great service Saturday delivery quick and prompt panels are great
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your review, Kirsty. We’re glad to hear your Saturday delivery was quick and prompt and that you’re happy with your panels. Your support means a lot to us.
Very good service kept me updated on my…
Very good service kept me updated on my order items came well packaged and driver was very good helping me carry the packages would certainly recommend this company to friends and family
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your kind words, Michael. We’re pleased our updates, packaging, and delivery service helped make your experience smooth. We’ll also pass on your appreciation to the driver for being helpful. Thank you for recommending us
Reply from Britishhomesdirect
Thank you for your feedback, Bipranjit. We’re happy to hear you’re pleased with your product and appreciate you taking the time to leave us a review.
Excellent price
Excellent price, quick delivery.
Great all round. thank you
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Caroline, for your great review. We’re delighted you found our prices competitive and your delivery quick. We really appreciate your support.
Warehouse issues and poor after-sales
Don’t seem capable of delivering the correct product and then try to offer a 10% discount for something that is unusable!!!! - your inbox will also get jammed up with promotional emails.
July 6, 2026
The delivery service was amazing the…
The delivery service was amazing the man who delivered my package really tried as i live in a Apartment with a grand stairs opening so finding what side of the building had the Reception was a tackle but he ended up persevering.
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for sharing your experience. We’re glad our driver persevered and helped ensure your delivery reached you despite the access challenges. We really appreciate your kind words and hope you enjoy your panels.
Great company
Easy to order chat excellent and helped me to order exactly what I needed. Delivery was so quick much quicker than expected and I was updated so I knew when delivery was arriving. Excellent will be using this company again and recommending them to friends
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you for your fantastic feedback. We’re pleased our team was able to help you choose the right products and that your order arrived sooner than expected. We truly appreciate your recommendation and look forward to helping you again in the future.
Great delivery on time & brought them…
Great delivery on time & brought them in the house for me thanku
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Carla, for your review. We’re happy to hear your delivery arrived on time and that our driver was able to help bring everything in for you. We appreciate your support.
Reply from Britishhomesdirect
Thank you, Brian. We’re delighted you had a great experience and were happy with both our service and product quality. We appreciate your feedback.
Driver was very helpful an friendly and…
Driver was very helpful an friendly and cheerful thankyou Abdullah now go home.e for a rest
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Margaret, for your lovely review. We’ll make sure Abdullah receives your kind words — we’re lucky to have such helpful members of our delivery team. We appreciate your support
Excellent service
Excellent service. The wall panels arrived on time, well-packaged, and in perfect condition. Smooth delivery and great communication throughout. Highly recommend!
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Mohammed, for your excellent review. We’re pleased your panels arrived on time, safely packaged, and in perfect condition. We appreciate your recommendation and support
Very quick and prompt delivery
Very quick and prompt delivery, very good customer service thank you will definitely order again.
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Levi, for your kind feedback. We’re happy to hear your delivery was quick and that our customer service team looked after you. We look forward to welcoming you back again
Quick and friendly delivery
Quick and friendly delivery very reasonable pricing thank you ☺️
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Vee, for your lovely review. We’re delighted to hear you were happy with our quick and friendly delivery service and found our pricing reasonable. We really appreciate your support and hope you enjoy your purchase.
Premium panels are not wood veneer
Please be aware that the premium panels are not wood veneer. They are a vinyl coated MDF not like it stated on their website and when you try to ring their inbox is full so you can never leave a message
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Steve,
Thank you for your feedback.
We respectfully dispute the claims made in your review. The specifications and material details for all of our products are clearly stated on our website to help customers make an informed purchase.
If you believe there has been any misunderstanding or if you require any assistance, please get in touch with our Customer Services team. You can contact us by phone on **+44 7706 181840**, via the **live chat** on our website, or by email at **[info@britishhomesdirect.co.uk]. We'd be happy to review your concerns and assist you further.
Kind regards,
British Homes Direct
I have received my wall panel thiis morning
I have received my wall panel this morning, the colour is beautiful in dark oak. They have delivered on time and the delivery man was very helpful, Thank you. As I had a very good experience with them I will definitely shop with them again.
July 18, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Fathema, for sharing your experience. We’re so pleased to hear you love the dark oak colour of your wall panel and that your delivery arrived on time. We’ll be sure to pass on your kind words to our delivery team. We truly appreciate your support and look forward to helping you again in the future.
Great product at a great price
Great product at a great price, service and delivery were really good, I wasn’t home for the delivery but the driver left exactly where I’d asked in a safe place
July 17, 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Richard, for your fantastic feedback. We’re glad you’re happy with the quality of the product, our service, and the delivery experience. It’s great to hear the driver followed your instructions and left your order safely. We appreciate your support and hope you enjoy your new wall panels.
Ordered and delivered when they said
Ordered and delivered when they said
July 14, 2026
Unprompted review
Reply from Britishhomesdirect
Hi Charlotte,
Thank you for your review! We're delighted to hear your order arrived when promised and that everything went smoothly. We really appreciate your support and hope to serve you again in the future.
Kind regards,
British Homes Direct
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