British Homesellers Reviews 

486
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and supportive staff, who are described as professional, helpful, and attentive throughout the entire process. Many people found their overall experience to be outstanding and remarkably stress-free, often highlighting the team's dedication and positive approach. Reviewers frequently highlight the quick response times and clear communication from the team, ensuring they were well-informed and updated at every stage. This efficiency, combined with their proactive problem-solving and willingness to go above and beyond, made the buying or selling process much smoother and more enjoyable for users. People often felt well-supported and reassured, leading many to highly recommend the company for its reliable customer care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, responsiveness,... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and brilliant... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.7

All reviews

(486)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service , all ran smoothly, all staff i spoke to over the phone were polite and officiant , would definitely recommend

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

Don't bother find a reputable local estate agent

Don't bother, they are no better than a local estate agent. Firstly they offer you 85% of your house price. Tell you that they have a portfolio of investors, that they can sell your house in a month for what seems like a great price, or buy it from you for an even better price, or put you up for sale for another great price but just as an estate agent would. Then you are hassled for a 25.00 deposit from their solicitors for a house that they haven't even got on the market. It then takes them 10 days to finally get the house to go live on the same websites that other estate agents use, with absolutely appalling quality photos. So bad in colour it's embarrassing. Then you sit and wait for all these promises they give you. Investors don't materialise, neither do the viewings (which you have to do yourself) we had 1 in the time on with them. Then when you ask for the cash offer price, surprise surprise its nothing like 85% of the market value. We never found out the actual price as they were so cagey they never formally came back with the offer. Except we were told it was considerably less than the 318K they offered via a letter which they had the gall to send us. Then we were offered what they call an auction style format, which it isn't its just offering at a lower price with offers over supposedly to drum up business. Then if you ask for the cash offer each time you reduce it they then reduce the cash price. That doesn't work either, so then what they do is have the cheek to expect you to reduce it by 75k to sell it. Give them a wide berth, they don't give you anywhere near the cash price they offer, their pictures are poor, their service isn't great and they just tell you BS to get you to sign up knowing full well they won't sell your house for the price they say they can sell it for. If they don't get any interest, you go to the bottom of the pile and they lose interest.

British Homesellers look harder it only went off the market with you yesterday

December 2, 2022
Unprompted review
British Homesellers logo

Reply from British Homesellers

Dear Debbie,
Thank you for your review and apologies for your experience.
Thank you for providing further information through Trustpilot. It has allowed us to identify the property and look into this properly.
We are sorry we failed to generate a result. Occasionally we struggle to get the response from buyers we expect, and this was one of those occasions.
Most importantly, we’re sorry we fell short on communication. Through the process we where upfront the cash route would always be lower than the prices you wanted, which is why we agreed and focused on strategies that targeted on drawing individual buyers to purchase at higher prices. Frustratingly in this instance it didn’t work and buyers chose not to purchase.
We are sincerely sorry and wish you the very best in selling.
Kindest regards,
The British Homesellers Team

Rated 1 out of 5 stars

What can I say they said all the right…

What can I say they said all the right things to begin with. Then they ring you all the time till you agree to sell through them ,then when ever I rang up ,no floor plan till I rang and asked why then it magically appeared, never answers phone never rings back about updates , if you ring the central office he is always there and free to tell you nothing wasted three months of my life couldn’t wait to get away from them , absolute rubbish and lies from the start. all names have been removed to stop trustpilot removing my true account as asked by British home sellers

November 15, 2022
Unprompted review
British Homesellers logo

Reply from British Homesellers

Thank you for your review and apologies for your experience.

I can assure you we do not 'lie'. Property is not an exact science and we always set sincere expectations. Although we achieve results in the vast majority of instances. In rare cases we fail. We clearly got it wrong in this case and are investigating what went wrong to improve how we work.

We wish you the very best in selling your property.

Kind regards,
British Homesellers

Rated 5 out of 5 stars

Efficient and profesional Service .I…

Efficient and profesional Service .I recently purchased first home through British Homesellers .A very profesional approach from start to finish.They are a credit to the company British Homesellers come high recomended

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

Supportive & committed company…

I bought an apt that was sold by British Homesellers and I was very impressed by their commitment to the task! They communicated clearly with me as the buyer and were supportive and involved in the whole process.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Professional and attentive service

Very personal and attentive service. Calls were always returned, emails replied to, and I felt the overall service was professional and provided by knopeledgeable people.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

We recently purchased our first home…

We recently purchased our first home through British Homesellers. A very professional approach from start to finish. All enquiries we made were dealt with quickly and effectively. All communication with the team were top class. They are a credit to the company.
British Homesellers come highly recommended!

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Recently completed the purchase of our first home through British Home Sellers. We dealt mostly with Alex and Charles who were both incredibly professional and on hand to help with any queries. The team as a whole were incredibly proactive and we would be sure to recommend BHS to others.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from British Home sellers. We found British Home Sellers to be…

We found British Home Sellers to be extremely helpful when we were purchasing one of the properties marketed by them. we were kept informed of all updates regarding the upward chain, and I also felt that they pushed to speed up a slow process making it less stressful for us. I would certainly recommend them for anyone considering selling or buying in the future.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

British Home Sellers were very efficient and attentive in arranging our viewings and coming back to us with answers to our queries. We dealt mostly with Alex Clendon who was on hand to help us when we were struggling with our solicitors. He was great at pushing the sale forward and getting us answers, all with a professional and positive attitude. A credit to the company. Pablo Ayuso

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Property purchase

I recently purchased a property through British homesellers who were extremely professional and helpful from the beginning, from arranging viewings and answering any questions raised.
I have had a pleasant and easy transaction and easy communication with the help of Charles who helped throughout the entire process and made the transaction as smooth and as efficient possible, which I believe resolved any issues within the process.
I would like to thank Charles for his efforts, an asset to the company.

October 31, 2022
Unprompted review
Rated 5 out of 5 stars

This is a special review for Charles…

This is a special review for Charles who helped us in the house buying process. We were lucky to have him onboard in the process and received 5 star service right from start till completion. Charles kept us up to date throughout and was excellent with the fantastic knowledge, keeping us updated with each and every detail, never missing the deadline and giving the best advice. Plus always super quick in getting all the documents/processes sorted within the timeframe. What a gem Charles is for British Homesellers. I would highly recommend Charles and thank again for your exceptional, going above and beyond professional service:)

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service throughout!

Fantastic service! Couldn’t have asked for more.

Found our dream home through British Homeseller’s and from offer to completion their service was spot on. Special thanks to Charles for going above and beyond towards the end of the buying process.

Thanks BH!

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Bought my property through British…

Bought my property through British homesellers and i was glad i did. The communication through every stage was very good. Rob and charles were very helpful right from the beginning till the end. I think british homesellers should get more involved on the completion day just to make things easier for vendor and the buyer

September 6, 2022
Unprompted review

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