British Homesellers Reviews 

484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and supportive staff, who are described as professional, helpful, and attentive throughout the entire process. Many people found their overall experience to be outstanding and remarkably stress-free, often highlighting the team's dedication and positive approach. Reviewers frequently highlight the quick response times and clear communication from the team, ensuring they were well-informed and updated at every stage. This efficiency, combined with their proactive problem-solving and willingness to go above and beyond, made the buying or selling process much smoother and more enjoyable for users. People often felt well-supported and reassured, leading many to highly recommend the company for its reliable customer care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, responsiveness,... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and brilliant... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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4.7

All reviews

(484)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

All good here.

I recently purchased a property through BHS and was happy with the process. The only thing that slowed the process down was the sellers inability to inform her solicitors of a change of phone number.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service by British…

Excellent service by British Homesellers and would definitely recommend them to anyone.
Charles was instrumental in assisting us to achieve our goals and no query went unanswered.
Overall, very pleased indeed.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I chose British Homesellers because I wanted a quick sale and they did the option to sell directly to them . In the end I had so many viewings i ended up selling it the traditional way. British Homesellers listened to what I wanted and targeted the right people to come and view my house . The house sold very quickly. All the agents at British Homesellers were very friend and helpful and did a really good job. I would definitely recommend them to anyone .The only negative was the conveyors they recommended premier property lawyers. They were terrible and it took months to move because of their incompetence. British Homesellers need to change the solicitors they use or don’t recommend them

March 9, 2023
Unprompted review
Rated 4 out of 5 stars

I had a good experience from British…

I had a good experience from British homer sellers, the account manager was very helpful and kept the chain of communication open. I would totally recommend BHS, my only negative would be the solicitors they recommended to the seller was shocking

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent team!

Excellent team! Our contact, Charles, was very clear and good at communicating. As first time buyers we didn’t know much but they were patient and explained everything out to us so we could understand! Great firm, highly recommended!

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased a property through British…

I purchased a property through British home sellers who where great throughout the process.
I found that purchasing my first home was really straight forward and stress free and the service at British home sellers was outstanding.
Thank you

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding experience!

We purchased our property through British Home Sellers who were outstanding throughout. Charles went above and beyond to help with communication and coordination throughout the chain. I honestly believe if Charles wasn't involved, it may have not had a happy ending! He was always reachable even outside of work ours and Charles is an absolute asset to the business. We would definitely use British Home Sellers on our next move.

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

Beware!! Over promised, under delivered & broke terms of contract

Slick marketing by employees who sound professional & are very convincing. However, didn’t get a single viewing on our property in the 3 months with them. Had viewings with the agents we were with before these for a shorter time. Very disappointing.
We received a weekly ‘update’ from our assigned agent, mainly advising how many views we’d had online. (Information you can get from other sites). Surprise surprise their only tool to generate more interest was to reduce the price, just like any estate agent!
Worst of all, after giving 30 days notice, as in their terms of contract, we returned from a trip away on 23/12 to discover our property hadn’t been removed from the market. Despite emails & phone calls there was no reply from them as they had finished for Christmas. No doubt their excuse. What would have happened if we had broken the terms of the contract with them??!!
There are no ‘investors’ and this is just an estate agent by another name charging much higher fees.
Do yourself a favour and read the reviews carefully (the good ones are mainly buyers or people who’ve left them soon after initial contact with the company) then save yourself time & money & take your business to a local agent.

December 28, 2022
British Homesellers logo

Reply from British Homesellers

Dear Monica,
Thank you for your review and apologies for your experience.
Looking on the system I can see my colleague has now resolved this for you yesterday. We are sorry for the delay on this, despite the Christmas period, we should of ensured this happened for you.
We care about providing results & importantly offering a great service and we are sorry we have fallen short. We struggled to get the expected results in this case and we are sorry for this.
We wish you the very best in selling,
Kind regards,
The British Homesellers Team

Rated 5 out of 5 stars

Shout out to Alex for being Client First at all times

As a buyer the best part of the experience was dealing with Alex during the offer stage. He offered great guidance and advice and I felt like he treated both myself and the vendor as his customers. He was also helpful when I had queries and either answered them or pointed me in the right direction.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

Overall a smooth experience of purchasing a property and we had no issues. Charles in particular was helpful, professional and always polite. Thank you.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, great communication. Thanks Alex

British homesellers ensured my purchase went through very smoothly, and even when on the otherside of the world, was always kept well informed with the latest updates. Alex was brilliant and couldn't recommend enough, always happy to help, and always went the extra mile in regards to being the bridge between both solicitors. Thanks a lot for making the purchase as smooth as it was, during some difficult days haha.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and supportive

I’ve found BHS to be very helpful and supportive in the process of facilitating the transactions of an otherwise stressful property chain I was in due to my side of the deal with my property buyers and solicitors. I’m particularly grateful to Alex and Charles for their perseverance, patience and effective communications. They were truly professional and understanding with a friendly approach. I would especially like to mention how Charles went out of his way to sort out a last-minute glitch on the completion day. Thank you, Charles. And many thanks to Alex and all BHS team.
Highly recommended.

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , all ran smoothly, all staff i spoke to over the phone were polite and officiant , would definitely recommend

June 30, 2022
Unprompted review

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