Browns Shoes Reviews 116

If I could give negative stars I would!

After over two weeks and multiple phone calls, it was determined that Browns cancelled my delivery with intelecom. Browns told me that intelecom lost my order. They did not issue a refund until I called TWO more times. Do not shop here!

I purchased boots, was told my card declined It did not it went threw my TD
Bayshore manager contacted Dec 9th told she contacted accounting would be put back in my account on Dec 11. This was not true, now they say 8 days.
Very disappointed, need to train staff on approved and declined good english lesson

The worst quality I've ever seen, Never buy this sh..t!!

I ordered a winter boots because they advertised it is made in italy
Believe very much in Italian craftsmanship and design received the boots by looks of it knew it is not Italian check the tag it says made in Romania! It did not fit me and for last fifthy years I buy size 9 no problem I contacted them and told them the story she responded if I have any evidence the boots are made in Romania!? I sent her a picture of the tag she responded part of the boots is made in Italy you readers be the judge.
They do that a lot they are big not having any competition monopoly the market and very Greedy company it’s Christmas and gave it to my coworker,merry Christmas everyone.

Has a nice selection of shoes, however the online ordering sucks. I tried ordering my friend a Christmas present and it wouldn’t go through just because my billing address was different😑 for such a big company I’d expect something as simple as that to not be a problem. Tried 3 different times and contacted help.

Hello) In short: respecrful attitude towards the client. Everything arrived on time. I recommend.

Not worth the price. I purchased a pair of $300 leather heeled boots from Artica (shoe line by Browns) less than a year ago. The leather on the heel completely shredded. Such a bummer - they were so cute! Unfortunately I will not be buying Browns brand boots again.

Ordered a pair of shoes online from the store,as the two stores we went to do not have the brand new pair.It looks like someone returned it with the sole is already scratched.So we ordered it,thinking they will ship us a brand new pair from the warehouse.Arrived in 2 days,and guess what this pair is even worst then the other one.Returned in to the store .This is the second time they shipped an old pair,it happened few months back when we ordered a pair of MK shoes.How can they charge customers $300 and not shipping a new pair of shoes.

I recently ordered a pair of Doc Martens (50% off!! & last pair) online which I received within 2 days. Nicely boxed and fit perfectly thanks to the online sizing info (I had to size down on my normal DM size).
Would definitely purchase from them again. Thanks Brown's, I have happy feet!

Arad is an amazing cashier at the Park Royal location. so incredibly kind and patient. he cares for his customers, and he’s is so incredibly well spoken. definitely will be coming back to see him!

-elle

Boots fell apart in less than one season and the customer care in as bad as it gets! I really do not know where all the positive reviews come from?!

I was walking by Browns in St Laurent shopping Center today . I had no intention of buying shoes but fell in love with lovely wedge sandal. The salesperson helped with the right size. The service was great .. they were really busy but made me feel like I was the only person in The store. I’ve been wearing these shoes all day they are even more comfortable than my go to Birkenstock’s. I’ll be a regular customer from now on 😀

So, I ordered a pair of boots online that were on sale, taking a risk after reading the reviews from 2021 about sale boots being worn and not matching. They arrived today and I am in love with them. They were packaged well, smelled new, no scuffs or anything wrong with them. Both shoes were the same size (which was the last pair in stock in my size).

I ordered them on Saturday, July 1st (Canada Day, a holiday no less!) with an expected arrival of the 4th-6th. FedEx sent an email that it was picked up on the 4th (Tuesday) and quoted the 7th as delivery date, but I still had them on the 6th, one day earlier than FedEx's quoted arrival and inline with what Browns quoted!

I will definitely order from them again online. My experience was fantastic. I can't rate their customer service because I never needed to reach out to anyone. After reading the old reviews, I felt it important to share the current experience I had.

It's a surprise how they are still in business with their customer service and mediacor products!!! Save yourself a headache and shop elsewhere.

Terrible customer service and rude people!

We would like to acknowledge and commend Director of Sales Wayne Wong, store manager Samson Zeray and the staff for the superior customer service you provide for us at the Browns location Hillcrest Mall. You took the time to listen to our concern and went out of your way to accommodate our needs. We are truly grateful for the compassion you showed our daughter. Prom is a very special time for a young adult. You can imagine how sad our daughter was, when 1 week before prom she fell down the stairs at school and sprained her ankle. On our way to the hospital her main concern was “How am I going to wear the shoes I bought for prom”. It was exceptionally kind of you to allow us to exchange the stunning high heels for a lower heel, overlooking the 30 day policy. The caring and understanding you showed for our situation was greatly appreciated. Your commitment to exceptional customer service is very deserving of recognition.
We have always been pleased with the service at Browns however, your professionalism and commitment to customer service exceeded our expectations.

ORDERED WISHBONE SALLY WOMEN - ARTICLE # 0438797. ITS A VERY BEAUTIFUL WHILE PLATFORM SNEAKERS BUT IT HAS A PROBLEM WITH THE ZIPPER DESIGN ON THE SIDE. I THOUGHT THAT THEY CREATED THE ZIPPER SO YOU DONT HAVE TO DO THE LACES FOR CONVENIENCE. WHEN I PICKED UP THE SHOES AT THE STORE, I TRIED IT ON AND BECAUSE THE ZIPPER WAS THERE, I UNZIPPED TO OPEN THE SHOES. WHEN I TRIED TO ZIP IT BACK, IT DIDNT WORK. THE STORE MANAGER HELPED TO CLOSE THE ZIPPER BACK AND TOLD ME NOT TO USE IT. SO I TOOK THE SHOES HOME AND TRIED IT ON AGAIN AND DIDNT USE THE ZIPPER THIS TIME. I UNDID THE LACES TO TRY IT ON AND MADE IT EVERN LOOSE. I THEN WALKED AROUND A BIT IN THE HOUSE AND NOTICED THAT THE ZIP LINE IS OPEN AND CAN SEE THE GAP IN THE SHOES. WITH THIS, I DECIDED TO RETURN AND GOT A FULL REFUND WITH OUT QUESTION.

I walked into Browns Shoes today expecting nothing more than to browse. The beautiful selection of shoes at Browns called for more than just browsing! Cecilia, the sales assistant was so helpful and so patient with me as I tried on a dozen pair of shoes and then tried to make the final decision. I want to send out a big thankyou to her for being my personal assistant and helping me find the "just right" shoe!

Today visited Browns at McArthur Glen in
Richmond was greeted by Sales person
Cho. He is very pleasant and helpful and give excellent service to customers.
My sister bought a pair is shoes from Cho
And we really appreciate his excellent
Service. He is a jewel to Browns !

Today I was searching for shoes at Niagara on the lake outlet mall
I went to every shoe store and found my shoes at browns
This was after seeing them first and then returning
The salesperson was so kind and helpful .Chelsea was her name
I spoke to her manager about her service which I hadn’t experienced in any other shoe store at the Mall
A great experience!!!