Browns Shoes Reviews 116

I recently purchased two pairs of runners at Browns in the Toronto Eaton Centre. Susan and other staff were most friendly and helpful. Shortly thereafter I had some issues and returned to the store. Angelica sorted it all out for me quickly and efficiently. Thank you for your excellent customer service!

My mother and I were shopping at the Vaughan Mills outlet at the Brown’s shoe store and had the most wonderful experience with Hermela!! She was so kind and helpful! We tried on several pair of boots and shoes, we ended up purchasing four pair of shoes/boots ! We had just arrived and then we were going to do some more shopping and she offered to keep our parcels for us most of the day ! We arrived back a few hours later to pick them up! She recognized us right away and went to gathered our parcels! fantastic service five star plus!!!

We arrived at 5:30 to their Downtown Montreal store which is supposed to be open until 6 pm to return an item and it was already closed due to a "special event". Noting was announced on their website oron the entrance of the store. Is it really that hard to think ahead and notify the customers about any change in the schedule before doing a 40 minute trip to the store?

This customer review is for the trio: Brown/Windsor Smith/ Made in China -man made upper leather boots. Congratulation for this trio, which won the 1st place for the worst boots/shoes I have ever wear in my life. The main culprit I consider to be Windsor Smith-Au, but the company is hiding quite efficient from customer reviews submitted in USA and Canada. I am from Thornhill, near Toronto, Canada.
The extremely bad: the upper leader “plastic” layer started to exfoliate from the under “textile” support, after only the most 16 occasions to wear the boots (in total in the first 2 years). You can see this fact from the 3 photos I attached to this review. The interesting fact is that the first 2 big areas of exfoliation were in parts of the boots without creases on them. I bought these boots to wear them only in my annual ski days – to drive the car and to walk in the ski village from the parking spot to the ski slope and back. The 2nd use was to shovel the snow after its fall, in which you step mostly behind a plastic shovel in a clean aria. Per year it means the most 4-5 ski days and 4-5 significantly snow clearing days. Of course, I had in the Shoe shop doubts about their durability, but I was tricked by another “Aldo” pair of looks like boots, bought 2 years earlier, which were and still are my winter daily wearing boots.
The good things: 1. The sole quality for winter boots. It will survive in very good condition when my boots will go to complete garbage (yes, I still wear them as a punishment for my stupidity-credibility and to remember). 2. Their nice, classic design, at least valid for me.
Note: On this site, it looks as, I cannot upload my photos!

I have several pairs of leather shoes & boots from this company and they are all excellent quality. They are usually true to size, but I sent back my most recent boots & reordered 1/2 size up. They were delivered to my door in within 2 days & fit perfectly. It was free return shipping for the ones I sent back & an easy process. I love dealing with this company, but wish they would take reviews on line. For clothing I always read other's reviews on whether true to size etc. & it really helps both the customer & the business as you don't have to return as much with honest reviews.

Recently bought a pair for my gf and she loves them. Customer service could've been better tho

What made this experience great? Great behaviour from your employees named Diana (A174),and Ayushi and Ati (544). I am really grateful to these ladies who help me at Eaton Centre Mall.

I have ordered Geox children shoes online and they have arrived marked all over with a blue pen. This is the second time that they send me damaged goods.

I would appreciate it if they would review what they are sending out to customers as it is such a waste of time to have to return these damaged items.

Ordered a pair of Ugg ultra minis. I wanted to confirm they actually had the right size and it wasn’t a back order item, so I started an online chat. They confirmed with me that my order was received and that my size was in stock. They arrived 3 days after I ordered them. Fantastic customer service.

Sean is an amazing person who knows how to treat customers.

Ordered a pair of uggs for my moms Christmas present never received the order, called customer service. I got my refund but there was no explanation for why I never got order. Don’t order online.
I ordered on the December 6th I had to call them on the 19th to get my refund.

I ordered a pair of Uggs slippers
Out for delivery on Dec 19
On the truck at 8 am from Telcom delivery service
I never received them
Tried calling Telcom On hold for over an hour

Contacted Brown's
On a Chat all I got were excuses
Now I am out $ 142
A gift for my son
Never shop online from Brown 's
Terrible customer service
Bad contractor for delivery

Browns does not honour Indigenous peoples' tax exemption status for online orders and deliveries to our communities. It's their 'policy'. Attention Indigenous Peoples': Boycott Brown's and contact head offices to change this policy -- boycott until it's changed.

Be so careful with this store online, they pre authorized my card 4x and I STILL haven’t gotten my money back through my credit card. Even though it will say “your address doesn’t match” yes it does, it’s browns shoes and customer service says well, that’s just too bad now isn’t it. Not our fault. DO NOT SHOP ONLINE AT THIS STORE

as I reviewed the previuos reviews and saw that brown is a terrible company I was skeptical if it is still important of me to write that Browns is a TERRIBLE HORRIBLE place to shop NEVER EVER EVER make this MISTAKE of buying at Browns,I bought $300 boots previous winter and it didn't last the season including the heel came off and the zipper broke..... it's not wearable,I went back to Browns shortly after buying to show the defect of the product and I still remembered the Great service I got from the guy when I bought it(OF COURSE HE GETS COMMISSION)but when I came back I got NASTY NASTY RACIST service and obviosly stayed with no boots

Ordered a pair of boots TWICE due to being sent returned pairs. Paid $330 a pair, now have almost $700 tied up. Boots came with scuffs, scratches and no original packaging. The tongues won’t lie properly due to all the inner packaging being removed by whoever owned them last and returned them. Reached out to customer service and was told to just continue to return and repurchase. Never again.

Hi i am writing this review regarding to a great , very detailed staff her name is zohre very loyal and precise on her jobs and taking care of customer , appreciate her jobs.

Horrible experience. Never again I shall buy any of their product. Purchased a pair of shoes from them. Used it inside the home for only a couple of hours. They refuse to take it back. They charge top prices but the quality of their product is questionable. What they tell you and what they practice are two different things. So please do not buy their product if there is the least possibility that you may end up returning it.

Terrible experience! I ordered a pair of boots on Nov. 26. The boots were scheduled to arrive on Dec. 6. I waited and waited. When I inquired by phone on Dec. 22, Browns said they would open an investigation. Nothing happened. I inquired again in late December, and Brown's sent a condescending email about how "frustrating" it can "when an order shows as delivered but was never received." (The order was never delivered, nor was it ever "shown as delivered.") However, Brown's again assured me that an investigation was opened with Canada Post on Dec. 22. There were no updates on the Canada Post investigation by Brown's, ever. Finally, on the 4th call to Browns on Jan. 27/22, they gave me a refund. I made a separate inquiry with Canada Post and they confirmed that no package was ever sent by Browns. I definitely don't recommend purchasing anything from this company online, ever.

Worst store to shop at, annoying customer service makes it wanting to leave right away. Shopping online gives me calamity and nobody bothering me. Also all their girls don't have a dress code. Dressed as s l u t s (st- Catherine location) and full of stupid attitude. Never again!