I was not able to login due to "account not available, please contact customer service", but I contacted customer support and BTCC solved the problem within 3 days. I am very nice surprised about BTCC... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I joined the exchange coz they were offering bonuses for depositing. After I made a profit n try to withdraw the exchange halted my funds for a month. After talking to support endlessly they took away... See more
I’ve had an extremely frustrating experience with BTCC. It’s been over 6 months since I first contacted their support team about my blocked funds, and nothing has been resolved. I still canno... See more
The copy trading feature lets me replicate top-performing traders strategies. Filters make it easy to find leaders based on profit and loss records, win rates, and trading pairs.
Company details
Written by the company
Founded in June 2011, BTCC is one of the world's longest-serving cryptocurrency exchanges with the slogan "Exchange for a better future". BTCC prides itself on providing crypto futures trading services to users worldwide with market-leading liquidity, offering perpetual futures on over 300 cryptocurrencies and spot futures on over 200 cryptos, including BTC, ETH, DOGE, LTC, SOL, XRP, SHIB, and many more. Introduced in 2023, BTCC's copy trading is one of their user-favorite features, boasting a total of 600,000 total copy traders and 15,000 all-time lead traders since it was rolled out. With their new global brand ambassador, Jaren Jackson Jr., BTCC continues to expand its reach and educate users worldwide about crypto trading opportunities. As of June 2025, BTCC has over 9.1 million registered users worldwide, living up to its vision of making crypto trading reliable and accessible to everyone.
Contact info
200000, United Kingdom
- btcc.com
You should know
2.6
Poor
385 reviews
Replied to 32% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trying out USDT-M
I recently gave the USDT-settled perpetual contracts a go on smaller alts. The trades opened smoothly, and I like seeing profits directly in USDT. The fee breakdown is also quite clear.
February 28, 2025
Spot on for beginners
Started small on BTCC. The interface is simple enough, but advanced charting is there if you want more complexity. The demo helps newcomers practice safety. 10$ as a bonus for registration.
February 27, 2025
Unprompted review
2Y with them
I mostly holding there crypto. just buy and that's all good exchange low fees
high leverage is a + for long term holding
February 27, 2025
NOT A FRENDLY SYSTEM
Ok this is the most confusing none user friendly system I have ever tryed.
February 25, 2025
Unprompted review
Reply from BTCC
Hi Mertello, could you share with us what features you found confusing? We would love to help. Please don't hesitate to get in touch with us on live chat or via email at support@btcc.com. We can provide guidance on how to deposit and trade.
User Experience
The app is clean and simple. I transitioned from demo trading to live futures trading without any hassle. Customer support was responsive too.
February 18, 2025
Care
Had an account question at 2 AM, and surprisingly got a reply in minutes. Around-the-clock support is a lifesaver for global users.
February 26, 2025
recommend
recommend
the only thing I wish they could update interface of their platform
February 24, 2025
Customer support
Had a query on weekend trading limits; customer service responded in under an hour and clarified everything.
February 20, 2025
No hidden fees
No hidden fees - trading fees are clearly listed and significantly lower than industry standards.
February 24, 2025
Crypto
I funded with USDT at first, then cashed out some profits to my wallet back. The withdrawal process took about half a day to reflect - very convenient overall.
February 21, 2025
Bonus
10 bucks for registration. non withdrawable but I can trade them
February 6, 2025
Unprompted review
Transparency
Fees transparency is a big win. I know exactly what I'm paying for, and there's no confusion about spreads or swaps.
February 20, 2025
My exp
Trading crypto pairs on BTCC is seamless. The platform offers many pairs with quick execution speeds.
February 20, 2025
No problems
Recommend btcc. Tight spreads. High leverage. Wish there were more features for holding.
February 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.