BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly knowledgeable team for their helpful support, clear explanations, and professional guidance provided throughout the entire mortgage application process. People consistently note that communication is always timely, ensuring that every question is answered promptly without any unnecessary delays. Some people were satisfied with the fast response times and the continuous updates that kept everything remarkably smooth and completely stress-free from start to finish. Consumers also highlighted the reliable expert advice and the extremely efficient handling of paperwork, making even complicated financial situations much easier to navigate successfully.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the reliable,... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, patient, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting clear explanations, helpful guidance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the application... See more

Response time

Clients share positive opinions on response time, highlighting prompt communication and swift support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

We are very happy with the service we received from BTJ Mortgages. The team was helpful, professional and supportive throughout the mortgage process. They explained everything clearly and answered ou... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

5-star
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1-star

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

They always answer calls on time. They provide all the information. Always nice and polite
High recommended

February 27, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Marina!

Rated 5 out of 5 stars

I am sincerely grateful to Yana and her…

I am sincerely grateful to Yana and her assistants 🙏 For their excellent work. I was not wrong in choosing their company. I am grateful to friends who recommended them to me, so I can sincerely recommend them ❤️

February 15, 2024
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Reply from BTJ MORTGAGES

Thank you , Oksana!

Rated 5 out of 5 stars

Great service!

I was a first time buyer so did not have a clue how everything works. Thankfully to BTJ Mortgages all went easy and smooth. Jana was helpful and in touch even being on holiday. Would definitely use them again. Highly recommend for everyone

February 8, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Thank you BTJ Mortgages

Thank you BTJ Mortgages, we were completely satisfied with your work. Everything was done very quickly, easily and qualitatively. We definitely recommend it.

January 18, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Excellent work

Dear Jana,
from the bottom of my heart , thank you for all the hard work you put in for me over these past few months. You are really helped me to make the whole thing possible and I really appreciate it. Thank you again for your fantastic service!

Lesia

January 11, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you Lesia!

Rated 5 out of 5 stars

“My partner and I purchased our first…

“My partner and I purchased our first home last year and going in we didn't understand anything about the mortgage process. Jana and her assistant Alexandra were so knowledgeable and attentive and made us feel comfortable and more educated. Everything went smoothly, and they found us the lowest possible interest rate. We couldn't have asked for a better experience.
Thank you so much.

January 5, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Andrew!

Rated 5 out of 5 stars

Recommend with all my heart!!

Since the beginning of the process of buying a house, this company has been involved with devotion, professionalism and responsibility in all the actions carried out! I recommend with all confidence and we thank them from the bottom of our hearts for everything!!

December 12, 2023
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Simona, for these kind words, the extremely helpful cooperation and all the trust that you have in us!

Rated 5 out of 5 stars

BTJ MORTGAGES LTD

BTJ MORTGAGES LTD, a professional company, serious and well managed by professional people. I would recommend this company with great confidence.

November 14, 2023
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Reply from BTJ MORTGAGES

Thank you so much for your feedback!

Rated 5 out of 5 stars

Fast work

Responses and actions are promt, answers are deep and suficient.

November 13, 2023
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you for the feedback, Lilian!

Rated 5 out of 5 stars

It is an excellent team to work with

It is an excellent team to work with. Jana is a very attentive to details, she answers all emails/phone calls quickly, and cared about the client, offering the way that suits the client in the best way. We had a lot of questions, and Jana and her team found time to answer all of them. Additionally, we got advice regarding other details of the buying procedure which is not a part of the company`s work. This has helped us to save time and find the right professionals in their business. We highly recommend BTJ mortgages!

November 19, 2023
Unprompted review
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you, Anastasiia!

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