BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly knowledgeable team for their helpful support, clear explanations, and professional guidance provided throughout the entire mortgage application process. People consistently note that communication is always timely, ensuring that every question is answered promptly without any unnecessary delays. Some people were satisfied with the fast response times and the continuous updates that kept everything remarkably smooth and completely stress-free from start to finish. Consumers also highlighted the reliable expert advice and the extremely efficient handling of paperwork, making even complicated financial situations much easier to navigate successfully.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the reliable,... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, patient, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting clear explanations, helpful guidance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the application... See more

Response time

Clients share positive opinions on response time, highlighting prompt communication and swift support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

We are very happy with the service we received from BTJ Mortgages. The team was helpful, professional and supportive throughout the mortgage process. They explained everything clearly and answered ou... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing support during process!

From the beginning Yana was amazing - we were very confused by the whole mortgage process as it is so complicated but she explained everything and has been there for every question that I’ve had. I would certainly recommend anyone looking to purchase their first home to use BTJ Mortgages Ltd services.

July 25, 2024
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Reply from BTJ MORTGAGES

Thank you , Yaroslav!

Rated 5 out of 5 stars

Thanks

Thank you so much for everything that you done for our family. Very professional, fast and great job. We will definitely will recommend you for our friends.

June 11, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Very Satisfactory

Very prompt response and action. Good and satisfactory experience so far working with BTJ Mortgages . We will definitely recommend to everyone.

May 22, 2024
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Reply from BTJ MORTGAGES

Thank you, Octavian!

Rated 5 out of 5 stars

Great service

We have used BTJ to get our 3rd BTL mortgage with them, and as always we had good experience. Jana always gets back quickly and has answers to all our enquiries. Great service! Thank you

March 6, 2024
Unprompted review
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Reply from BTJ MORTGAGES

Thank you, Marina!

Rated 5 out of 5 stars

Good experience

We are very grateful to Jana for her advice and help in getting a mortgage.
We are pleased to recommend her as a good professional.

April 8, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

BTJ Mortgage for first time buyer

Excellent professional service. Exceptionally quick turn around, manages to achieve the best deal in the market. Fast and informative responses. Highly recommended. Thank you team

March 11, 2024
Unprompted review
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Reliable company

Company that is doing their job quickly and reliably, with all the details and explanations of the process. I'm happy with the result and definitely recommend it.

March 7, 2024
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Reply from BTJ MORTGAGES

Thank you Helha!

Rated 5 out of 5 stars

A very thorough and supportive service…

A very thorough and supportive service provided from start to finish. I would have no hesitation in recommending BTJ Mortgage to people looking for sound, bespoke financial advice during their house buying process. I will definitely be using them in the future.

March 5, 2024
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Reply from BTJ MORTGAGES

Thank you Galyna!

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