BTJ MORTGAGES Reviews 

793
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly knowledgeable team for their helpful support, clear explanations, and professional guidance provided throughout the entire mortgage application process. People consistently note that communication is always timely, ensuring that every question is answered promptly without any unnecessary delays. Some people were satisfied with the fast response times and the continuous updates that kept everything remarkably smooth and completely stress-free from start to finish. Consumers also highlighted the reliable expert advice and the extremely efficient handling of paperwork, making even complicated financial situations much easier to navigate successfully.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the reliable,... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, patient, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting clear explanations, helpful guidance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the application... See more

Response time

Clients share positive opinions on response time, highlighting prompt communication and swift support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are very grateful to Jana for the incredible support throughout the process of buying our home. She was always available, responded quickly to all our questions, and helped us every step of the wa... See more

Company replied

Rated 5 out of 5 stars

Jana and her team were truly amazing! ✨ They made the whole mortgage process feel so easy and completely stress-free. So friendly, always quick to respond, and always there, answering every question w... See more

Company replied

Rated 5 out of 5 stars

Jana and her team have been amazing throughout the whole process! Jana was always there to answer all of our questions, explain everything clearly, and guide us through every step. There wasn't a sin... See more

Company replied

Rated 5 out of 5 stars

We are very happy with the service we received from BTJ Mortgages. The team was helpful, professional and supportive throughout the mortgage process. They explained everything clearly and answered ou... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage ( Residential, BTL, RTB, Product Transfers, Remortgages, Commercial, Secured Loans) Protection (Life insurance, Critical illness cover, income protection, private medical insurance) General Insurance (Building and contents insurance). For commercial mortgages and secured loans, we act as introducers only. Your property may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

793 reviews

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1-star

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5.0

All reviews

(793)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

speed, convenience, understanding.

Hey, the service was great! They answered all my questions quickly and thoroughly. They really took the time to explain everything in detail and made sure I understood. I'm super happy with them.

November 6, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

All good

All good, lovely stuff working there, I liked them.

October 17, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Thank you very much

Thank you very much, this was a best experience! You worked very hard, and answer fast at the phone call.

October 17, 2024
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Reply from BTJ MORTGAGES

Thank you, Nicolae!

Rated 5 out of 5 stars

Amazing team

Amazing team! They did perfect job, never ignored me and helped all the time by the way. All job what they promised was done perfect and quick.

September 26, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Very satisfied with the work of BTJ…

Very satisfied with the work of BTJ Mortgages, as always, everything is fast and high-quality. Very good team, always on the line, explained everything very easily. Than you Jana and all your team for a great job

September 19, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Best mortgage broker

Outstanding work of mortgage adviser helped us get the mortgage when most of brokers been giving 0 chances. Jana gave the full advice, explanation and as the result mortgage in the end. Highly recommending this company ❤️

September 23, 2024
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Reply from BTJ MORTGAGES

Thank you, Yurii!

Rated 5 out of 5 stars

The best team!

This is the second time I’m buying a house with you! The service and speed, as always, are top-notch! Jana, you are the best! I recommend you to everyone, and now they all live in their homes! Thank you for what you do! The best team!

September 18, 2024
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Reply from BTJ MORTGAGES

Thank you, Victoria!

Rated 5 out of 5 stars

I worked with BTJ Mortgages for the…

I worked with BTJ Mortgages for the first time, honestly it was a pleasure.
Any questions I had been answered immediately, really recommend if you don't want any headache with your Mortgage.

September 6, 2024
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Reply from BTJ MORTGAGES

Thank you for your wonderful review!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Always at the end of the phone is you have any concerns. Highly recommended.

August 27, 2024
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Reply from BTJ MORTGAGES

Thank you!

Rated 5 out of 5 stars

Recommend

Great customer service. Attention to the needs of customer. Easy access.

August 22, 2024
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Reply from BTJ MORTGAGES

Thank you, Julia!

Rated 5 out of 5 stars

Professional team

Thank you for support and professionalism at every stage of buying property.

August 20, 2024
BTJ MORTGAGES logo

Reply from BTJ MORTGAGES

Thank you!

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