I got kicked off the first time because it timed out. Then tickets were not available anymore. After trying for 2 hours in different ways I was finally able to do it. The site try’s to sell so many a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baggage was only included one way instead of RT as booked. Customer service rectified the issue over the coming days and purchased the second leg’s hand luggage on my behalf. I appreciated the rare ci... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
3.5
Average
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very impressed!
It was my first time booking with budget air. I found the website was extremely clear compared to others I have used.
Most importantly, the price was lower than everywhere else!
I usually use Expedia for TD since I have a TD first class travel card. Even with that budget air was much better.
July 3, 2026
Reply from BudgetAir.com
We are so happy to hear that your first booking experience with us was a positive one! We are especially glad that you found our website clear and our prices competitive, even compared to other platforms you've used. Thank you for sharing your positive feedback.
The price was the lowest and other…
The price was the lowest and other offers and services was great
July 3, 2026
Reply from BudgetAir.com
We're so happy you found our prices and services great! We truly appreciate your positive feedback.
Can't register on" my account"
July 3, 2026
Reply from BudgetAir.com
Hello Patrick,
We appreciate you sharing your experience. we will reach out to you to help you with the steps to register on My Account.
Kind regards,
Spot.
Big scam dont book with this site If…
Big scam dont book with this site If your not looking for headaches
July 3, 2026
Reply from BudgetAir.com
Hello David,
I’m sorry to hear about the difficulties you've encountered while trying to change or cancel your booking. I understand how frustrating this can be.
Please note that the airline's conditions dictate the fees for changes and whether a ticket is refundable or non-refundable. I truly empathize with how this situation has impacted your experience and apologize for any inconvenience it has caused.
Thank you for your understanding.
Kind regards,
Spot.
Your QUICK Response And Action
Your QUICK Response And Action. Hopefully, You Will Email The Ticket ASAP.I Also To Know The Airline. Is It Canada Airline?. Thank You . 👍.
.
July 3, 2026
Reply from BudgetAir.com
We appreciate your positive feedback! We are working to send your ticket promptly and will include the airline information you requested. We are committed to ensuring you have all the details you need.
Easy booking and reasonable price
It was easy to book and the price was reasonable
July 3, 2026
Unprompted review
Reply from BudgetAir.com
We're delighted to hear that you found the booking process easy and our pricing reasonable. Thank you for your positive feedback!
Unscrupulous
You upsold me on a service that indicated I could make changes to my flight. That was not true.
Very scammy.
June 24, 2026
Reply from BudgetAir.com
We are sorry to hear about your experience with our service. The product that you bought unfortunately does not overrule the airline charges. We wish you a great trip ! Kind regards Anne
Excellent booking experince and prompt…
Excellent booking experince and prompt issueance of e- ticket
July 3, 2026
Unprompted review
Reply from BudgetAir.com
We're so happy to hear you had an excellent booking experience and received your e-ticket promptly! Thank you for sharing your positive feedback.
Smooth and straightforward experience!
Smooth and straightforward experience!
Booking my recent flight through Budgetair.com was incredibly fast and easy. The platform is intuitive, and I managed to lock in my tickets within minutes without any hassle. Will definitely use them again for future trips.
July 3, 2026
Reply from BudgetAir.com
We are so pleased to hear that booking your flight with us was a smooth and straightforward experience! We appreciate your kind words about our intuitive platform and are glad we could help you secure your tickets quickly. We look forward to assisting you with your future travel plans.
I am a very long time customer since 2019 and very satisfactory.
I am a very long time customer since 2019. Very satisfactory.
July 5, 2025
Reply from BudgetAir.com
We are so glad to hear you've been a satisfied customer since 2019! We truly appreciate your loyalty and positive feedback.
missing luggage for a round trip
I added luggage for a round trip, but only one flight came with luggage included
July 2, 2026
Reply from BudgetAir.com
We appreciate you bringing this to our attention. We are looking into why the luggage wasn't applied to both flights. WE will reach out to you to share the outcome and discuss how we can fix this for you. Please answer our call. Kind regards Anne
Within 5 minutes of booking ticket i…
Within 5 minutes of booking ticket i called them to change the flight, as I made mistake and they said it will cost me around $100
July 2, 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. We understand your frustration regarding the change fee. We need to follow the airline policies which we can unfortunately not overrule. If you need any help please reach out to our customer care team. They are available 24x7 on chat, call and email. KInd regards Anne
This is my second time using this…
This is my second time using this website to book tickets and I am happy to use it. Easy to book tickets and budget friendly.
Thank you
July 2, 2026
Reply from BudgetAir.com
We are so pleased to hear you had another positive experience booking tickets with us! We truly appreciate your kind words about our easy booking process and budget-friendly options. Thank you for your continued support.
Reply from BudgetAir.com
We're so glad you found our booking site easy to use and our pricing reasonable. We appreciate your positive feedback!
Easy to book, and cheapest!
Easy to book, convenient, reliable, fast and cheapest option! Great !
July 2, 2026
Reply from BudgetAir.com
We're thrilled to hear that you found our booking process easy, convenient, and reliable! It's wonderful to know that our fast service and affordable options met your expectations. Thank you for your fantastic feedback!
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